Customer Service Supply Chain

JOHN C NORRIS

*** ***** ****** ****** ******, Westfield, NJ 07090 Phone - 646-***-****

*****************@*****.***, www.linkedin.com/in/johncharlesnorris/

Global Logistics Executive, expert at assessing organizational needs and culture to develop high -impact initiatives that

create operational efficiencies, facilitates company growth, and consistently reverses counterproductive trends.

Demonstrated ability to engage stakeholders across the value chain to create collaborative solutions in various indust ries

and countries. Strong record in establishing global logistics infrastructures, creating standard operating procedures,

negotiating third party contracts, and managing supply chain, while improving inventory accuracy and maintaining on

time delivery. Hands on leader, adept at inspiring cross functional teams to exceed expectations in complex

environments. Open to relocation.

11/08 – 3/14

SMART APPAREL US, INC. - New York, New York

3/13 – 3/14

Vice President of Logistics & Operations

Promoted to Vice President of Logistics & Operations in March 2013 and maintained the accountabilities of the

Director of Logistics & Distribution listed below.

Implemented a first sale program with US Customs and overseas factories which resulted in an annual duty savings on

imports of $1M in 2013.

Successfully managed two seamless warehouse relocations that resulted in an annual savings of $400K.

Partnered with US Customs to become C-TPAT certified and validated in 2013.

Managed corporate real estate lease negotiations and capital improvement projects for US office locations.

11/08 – 3/13

Director of Logistics & Distribution

Negotiated ocean carrier, air freight forwarder, 3PL warehouse, customs brokerage, domestic trucking, and 3PL

freight forwarding contracts in order to maintain an annual transportation budget.

Restructured the 3PL providers within the first 2 years at Smart Apparel that generated $2M in savings.

Managed three 3PL warehouses along with an in house customer service team that is responsible for allocating,

picking, and shipping 20 million units annually for customers that reside in the US and Canada.

Developed and update SOPs for Smart Apparel’s factories, customer service team, and 3PL warehouses.

Chaired the chargeback committee which is responsible for reducing chargebacks by $3M over a 2 year period.

Improved key logistics KPIs across areas such as cube utilization, inventory accuracy, and on time delivery.

Partnered with the production department to ensure target ex-factory dates are achieved.

Collaborated with planning and sales teams to monitor inventory levels to ensure unit life span is less than six months.

Traveled internationally to overseas office and factories in order to strengthen supply chain compliance.

Revised and review standard cost elements on an annual based on current market conditions.

Built relationships with the customers’ distribution managers to ensure all shipping standards were achieved.

Assigned harmonized tariff codes for all products manufactured and imported for the US and Canadian markets.

8/07 – 11/08

LORD & TAYLOR - New York, New York

Director of Logistics & Operations

Negotiated annual contracts with ocean carriers, air freight providers, 3PL warehouses, and domestic carriers.

Established and maintained international and domestic logistics infrastructures.

Created aggressive ship date charts to provide more lead-time for production in order to maintain on time delivery.

Ensured on time delivery by managing vendor freight turnover, overseas consolidation, US Customs clearance,

deconsolidation, and outbound delivery.

Chaired weekly delivery recap meetings with production teams to maintain ex-factory dates.

Partnered with Lord & Taylor buying teams to review the on time delivery of product flow.

Implemented a GLC rate matrix by harmonized tariff code for production teams to calculate pricing.

Developed an international logistics manual to ensure 100% compliance from overseas factories.

Supervised a seamless office move of 70 employees to a new location in Manhattan.

Managed day to day operations of the office space.

3/06 – 8/07

DIVATEX HOME FASHIONS INC. - New York, New York

Supply Chain Compliance Manager

Managed Accounts Receivable department with an emphasis in customer chargebacks.

Reduced chargebacks in 2006 by $400K compared to 2005 by creating and implementing a vendor shipping manual.

Partnered with overseas manufacturers to ensure documentation is accurate for customs clearance.

Developed internal monthly reports to monitor deals and allowances by customer.

Created a standard operating procedures for Divatex’s warehouses and manufacturers.

Approved overseas UCC-128 formats, carton label placement, and carton marks prior to shipping.

Established a letter of credit payment schedule to ensure that documentation is received and turned over to bank for

prompt payment.

Performed internal audits on specific inventory that had incurred large chargebacks.

Customized the purchase order terms to our manufacturer in regards to special packaging requirements and label

placement guidelines to meet the needs of each customer.

1/01 – 3/06

MAY DEPARTMENT STORES COMPANY- St. Louis, Missouri

10/04 – 3/06

Senior Logistics Analyst

Provided support for 18 distribution centers, interacting daily with SVP’s, VP’s, and Traffic Managers.

Negotiated corporate contracts with major domestic carriers and third party providers.

Partnered with all divisions to update and publish a monthly domestic vendor on line routing guide.

Supervised the publication of daily, weekly, and monthly productivity reports for all distribution centers.

Reviewed and recommended approval of operations capital requests and long-range capital plans for all divisions.

Visited distribution centers to analyze the implementation of newly developed operat ional modules and monitor

compliance with standard practices.

Liaison between the Traffic Managers and vendors on shipping compliance and chargeback issues.

Analyzed and approved divisional expense reduction projects.

Created a domestic vendor on line routing guide for Marshall Field’s when acquired by May Department Stores in

2004.

1/01 – 10/04

International Logistics Coordinator

Performed daily shipment tracking with overseas consolidators, air freight forwarders, customs brokers, and

deconsolidators to ensure on time delivery of 98% of 10,000 FEUs annually.

Collaborated with overseas buying offices to create and issue sailing schedules for the 13 OTB periods to meet on

time delivery standards

Assisted in developing and negotiating airfreight forwarding survey/bid, European survey/bid, and ocean contracts.

Received C-TPAT certification after delivering a strong presentation to U.S. Customs.

Issued logistics flow and sailing schedule recommendation charts to overseas buying offices.

Resolved documentation discrepancies with U.S. Customs by interacting with customs broker and overseas buying

office to ensure customs clearance in a timely manner.

Created and issued security surveys to all overseas manufacturers, consolidators, and air freight forwarders.

Improved supply chain security by requiring overseas manufacturers to update their security measures based on the

new requirements issued by U.S. Customs.

Monitored monthly container volumes by carrier, garment on hanger, and ports of origin.

Partnered with overseas buying offices to identify new off shore programs and establish logistics infrastructures.

EDUCATION

Bachelor of Science – Marketing - 1999

Missouri State University, Springfield, MO

SPECIAL SKILLS

Lotus Notes, Outlook, Excel, Word, Power Point, Adobe Acrobat, AS400

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