Customer Service Sales

Brittney Giroux

* ******* *****, ****, ******* ? (905) 683 - 6958 ? ***********@*******.***

OBJECTIVE

To obtain any available position within any company located in the Durham

Region

HIGHLIGHTS OF QUALIFICATIONS

. Able to handle large quantities of merchandise; experience unloading

and stocking multiple skids per shift

. Over five years of diverse sales experience

. Strength in building positive relationships with customers, listening

attentively to their individual needs

. Experience with difficult customers; able to diffuse unhappy customers

by offering positive solutions

. Flexible; able to work a variety of shifts including evenings and

weekends

. Experienced in all aspects of retail services including stock,

customer service, point of sale and company goals

. Flexible schedule; available to work any shift

WORK EXPERIENCE

Sales Associate 2009 - 2011

Stitches, Ajax/Pickering, ON

. Offered assistance to customers, anticipated customer needs and

responded professionally to customer inquiries; performed cashier

duties using Point of Sale

. Maintained a clean and tidy store environment, folded clothing and re-

shelved items

. Tagged, hanged and distributed stock with excellent attention to

detail

Cashier 2008

Toys'R'Us, Pickering, ON

. Greeted customers creating a welcoming atmosphere

. Processed customer transactions (debit, credit, cash) and issued

customer receipts

. Performed customer returns and exchanges following all store policies

and procedures

. Maintained excellent knowledge of all sales and promotions in order to

quickly assist customers

Sales Associate 2007 - 2008

Shoe Company, Pickering, ON

. Performed cashier duties using Point of Sale

. Calmed irate customers and defused situations by actively listening

and offering positive solutions

. Provided professional assistance to customers and helped customers to

locate merchandise

Office Cleaning Services 2008 - 2010

Kumprey Cleaning, Pickering, ON

. Set alarms; security functions

. Performed general office cleaning procedures

EDUCATION

Ontario Secondary School Diploma, Pickering High School

2008

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