Customer Service Technician

K ASANDRA GONZALEZ

**** **** *** ***., *******, FL 33014

786-***-**** ■ ***.****@*****.***

C ompetent, results-driven and bi-lingual professional possessing a thorough medical education and robust

pharmacy technician externship experience, seeking mutually rewarding opportunities with a dynamic

healthcare organization.

Fluent in English and Spanish with the ability to communicate key information with all levels of the

organization and promote a professional and competent persona as the initial liaison with the public.

Capable of managing multiple priorities simultaneously while maintaining a high degree of accuracy and

quality work.

Easily adapt to new situations and excel at incorporating new processes and procedures into existing job

functions..

Educated in handling all front-office and clerical duties.

MEDICAL EDUCATION / KEY PROFICIENCIES

Ultimate Medical Academy Tampa, FL

Pharmacy Technician Diploma 2012

Associate of Science – Pharmacy Technician Pending; 1/2014

Registered with State of Florida – Dept. of Pharmacy; Certification# RPT49140 Expires: 12/31/2014

Prescription preparation for retail and mail-order pharmacies, hospitals, nursing homes and assisted-living

facilities.

Stocking and inventorying prescriptive and over-the-counter medications, maintaining written and

computerized patient medication records, counting and pouring medications into dispensing containers.

Repackaging medications, preparing commercially-unavailable medications, maintaining patient profiles and

preparing insurance-claim forms.

Knowledge of Top 200 Brand/Generic Drugs Anatomy & Physiology Customer Service

Supply, Inventory & Data Entry OSHA • HIPAA Compliance Pharm. Law & Ethics

Pharm. Tech. Practicum Pharmaceutical Calculations Basic Math

Medical Terminology (RX Sig Codes) Aseptic Techniques Compounding

MEDISOFT proprietary software Medication Laws CPR/BLS

Commonly Used Medications Record Maintenance Pharmacology

Computer Applications in Pharmacy Drug & Dosage Interaction HIV/AIDS

Use of Pharmaceutical References Essentials of Pathophysiology Pharmacy Operations

MEDICAL EXTERNSHIP EXPERIENCE

Walgreens Hialeah/Miami Gardens, FL

Pharmacy Technician Externship (Completed 160 of 180 hours) 2012 – 2012

Managed the preparation of numerous prescriptions in accordance with customer doctor slips, while handling

stocking and inventorying of prescriptive and over-the-counter medications, maintaining written and computerized

patient medication records and counting and pouring medications into dispensing containers.

Repackaged medications, prepared commercially-unavailable medications, maintained patient profiles and

prepared insurance-claim forms.

WORK EXPERIENCE

St. Benedict Parish Hialeah, FL

Assistant Teacher 1998 – 2004

Helped to promote a welcoming and safe learning environment for children ages 8-10 years, developing a

well-rounded and respected educational organization.

Played a key role in developing a diverse and enlightening curriculum in strict accordance with organizational

mandates.

Communicated effectively with children, peers, parents and directors to ensure smooth operations and

eliminate potential issues before they could negatively impact the school.

Contact this candidate