Sales Associate
Resume:
Amber Marchini
*** ******** *****, ***********, ************, 19320
Phone: 484-***-**** * Email: **********@*****.***
EDUCATION:
WEST CHESTER UNIVERSITY OF PENNSYLVANIA, West Chester, PA
Criminal Justice - Bachelors Degree, May 2014
Sigma Tau Omicron (WCU Criminal Justice Club)
Lambda Alpha Epsilon (National Criminal Justice Association Grand Chapter)
DELAWARE COUNTY COMMUNITY COLLEGE, Media, PA
Criminal Justice - Associates Degree, May 2011
President's Honor's List
Dean's List
PROFESSIONAL EXPERIENCE:
AEROPOSTALE, Exton, PA March 9, 2014-Present
Sales Associate
Answer customers' questions, and provide information on procedures
policies.
Resolve customer complaints.
Cash checks for customers.
Sell tickets and other items to customers.
Receive payments by cash, check, credit cards, vouchers, or automatic
debits.
Issue receipts, refunds, credits, or change due to customers.
Issue and redeem coupons.
Maintain clean and orderly checkout areas.
Stock shelves, and mark prices on shelves and items.
J. C. PENNEY COMPANY, INC., Exton, PA February, 2007 - February 2014
Multiple positions at J. C. Penney, Co., Inc.:
Dock Associate (July, 2010-Present)
Fine Jewelry Sales Associate (August, 2009-July, 2010)
Home Department Sales Associate (February, 2007 - August 2009)
Unload trucks full of pallets, hanging merchandise, opening, and sizing of
stock within a specific timeframe.
Deliver merchandise to assigned department(s), ensuring a neat appearance
and sized appropriately (if applicable).
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures
policies.
Resolve customer complaints. Receive payments by cash, check, credit cards,
vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers. Issue and
redeem coupons. Count money in cash drawers at the beginning of shifts to
ensure that amounts are correct and that here is adequate change.
Maintain clean and orderly checkout areas.
Establish or identify prices of merchandise, services or admission, and
tabulate bills using calculators, cash registers, or optical price
scanners.
Maintain a good record of opening charge applications and online orders.
Request information or assistance utilizing phone-paging system.
Stock shelves, and mark prices on shelves and items.
Bag or box merchandise, and prepare packages for shipment.
Coordinate department sets each month.
CHESTER COUNTY JUVENILE PROBATION May 20, 2013 - August 9, 2013
Intern-Intake Unit
Provided case management for a caseload of up to twenty youth involved with
the Juvenile Probation Department who have significant mental health and/or
substance use problems.
Conducted initial interviews with juvenile, family, and attorney to review
allegations of delinquency and collect family history and background.
Diverted juveniles with serious mental health issues from adjudications of
delinquency and further involvement in the juvenile justice system to the
greatest extent possible when considerations of community safety and
accountability to victims and the community allowed.
Developed offender case plans based on analysis of criminogenic needs of
juveniles and worked to engage them in case planning.
Attended court hearings, provided reports, and made recommendations as
appropriate to the court.
Answered phone calls concerning clients, handled complaints and responded
to requests for information.
Directly supervised juveniles at various community service projects.
Attended Motivational Interviewing and Youth Level of Service (YLS)
trainings.
Created, organized and maintained files, daily case notes and electronic
databases.
Completed statistical analysis by developing, updating and maintaining
statistical and related records and reports.
Organized office schedules and maintained relationships with necessary
agency contacts.
RELEVANT SKILLS:
Business Software: Microsoft Word, Excel, PowerPoint, Publisher, and
Outlook.
CourtView Database.
Contact this candidate