Customer Service Manager

S HONTEA REESE

**** **** **** * *

Jacksonville, Fl 32209

************@*****.***

cell 904-***-**** H M 904-***-****

Summary

who is highly energetic, outgoing and detail-oriented. Handles multiple responsibili ties

simultaneously while providing exceptional customer service.

H ighlights

• Inventory control procedures Personnel t raining and development

Organized Energetic work attitude

Store maintenance ability Active listening skills

Adaptive team player

Cash handling accuracy Energetic work attitude

S kills and Accomplishments

Computed Data Reports, provided required weekly, monthly and quarterly reports listing

sales figures and client t rack records.

Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of

key accounts.

Database Maintenance Assisted in the managing of the company database and verified,

edited and modified members, information. Customer In terface

Greeted customers upon entrance and handled all cash and credit t ransactions.

Assisted customers over the phone regarding store operations, product, promotions and

orders.

I ncreased office organization by developing more efficient filing system and customer

database protocols.

Smartstop Self Storage

Assistant Store Manager 1/13-current

Worked as a team member performing cashier duties, product assistance and cleaning.

E xpressed appreciation and invited customers to return to the store. Generated leads for

new sales through telephone and email contact with customers. Opened and closed the

s tore, which included counting cash drawers and making bank deposits.

Kings Crossing / Pelican Pointe Apartments

Leasing Agent 12/11- 12/12

Managed the receptionist area, including greeting visitors and responding to telephone and

i n-person requests for information. Designed electronic file systems and maintained

electronic and paper files. Dispersed incoming mail to correct recipients throughout the

office. Made copies, sent faxes and handled all incoming and outgoing correspondence.

Posted open positions on company and social media websites. Organized files, developed

spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets

using advanced Excel functions and calculations to develop reports and lists. Acted as

l iaison between construction manager and tenant during build-out phase of tenant suite.

M aintained tenant relations with regular tenant visits and phone calls. Completed

documents for outside agencies such as landlord references. Recommended clarifications

and changes in program policies to the director of property management. Prepared and

submitted monthly tenant visit logs in a timely manner. Fully abstracted all leases and

entered all pertinent information into the [YARDI,RENT MANAGER] management system.

Established and implemented leasing goals while managing an effective lease expiration

p rogram. Created an official company page on Facebook to facilitate interaction with

customers.

E ureka Gardens apartment

Occupancy specialist 2/09 - 5/2011

Collected and kept careful records of rental payments. Conducted apartment tours for

potential tenants and answered any questions. Monitored and documented all income,

i ncluding delinquencies. Created staff schedules in response to community needs. Fully

abstracted all leases and entered all pertinent information into the [ONSITE] management

system. Prepared and submit ted monthly tenant visit logs in a timely manner. Completed

documents for outside agencies such as landlord references. Updated tenant and unit

i nformation to keep current in housing database. Conducted annual re-examination

appointments and housekeeping inspections. Notified property manager when change in

existing tenants circumstances might affect continued eligibility. Completed case research

v ia LexisNexis and Westlaw databases.

U.S Census

Quality Control Clerk 3/10 - 7/10 (temp job)

Conducted small group and individual activities based on differentiated learning needs.

Worked with HR advisors and HR representatives on establishing consistent hi r ing

p ractices. Verified that information in the computer system was up-to-date and accurate.

Compiled statistical information for special reports. Directed incoming calls to appropriate

s taff members. Supported customers having data connectivity issues.

Jacksonville Housing Authority

Maintenance Mechanic 8/01-2/08

P repared sheetrock, metal and wood surfaces for painting. Repainted entire

apartments after residents moved out. Completed basic plumbing, electrical, carpent ry and

H VAC duties. Completed and updated all work orders, records of service calls and work

logs. Covered f loors before prepping, priming and painting all surfaces. Scheduled

p reventive maintenance for appliances, smoke detectors and fil ter changes. Ordered

supplies, tools and equipment. Removed finger marks and smudges from vertical surfaces,

i ncluding doors, frames and glass partit ions. Swept and damp-mopped private stairways

and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic

enclosures. Stripped f loors using electrical cleaning equipment. Operated incinerators and

t rash compactors to dispose of garbage. Kept utili ty sink rooms in clean, neat and orderly

condition. Set up and cleaned banquet and conference rooms. Completed housekeeping and

maintenance duties in the production area. Met production goals through t imely

changeover and proper set up of injection molds and work stations.

E ducation

FLORIDA STATE COMMUN IN TY COLLEGE 2003

GED ( completed high School)

REFERENCES

U pon request

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