Systems Analyst
Resume:
Kevin Wilkins
Fayetteville, GA 30215
**************@*****.***
SYSTEMS ANALYST/ TECHNICAL SUPPORT PROFESSIONAL
. Accomplished Help Desk professional with 13 years experience in
Computer Operations, Technical and Help Desk support.
. 7 years of progressive computer/network operations experience in a
large data center with mixed computing platforms and hardware.
. 13 years providing excellent Help Desk support to over 105 users while
earning a solid reputation for productivity, complex problem
resolution and professionalism.
. Excellent communication and diagnostic skills, consistently solve
problems and rarely escalate issues.
. Proactive self-starter known to initiate process and system
improvements to increase system stability.
TECHNOLOGIES
. Windows XP and Windows 7 . Windows Server 2003/2008 .
XenServer 5.6
. Dell System Management . Citrix Presentation Server 4.0
. Cisco VPN Client
. Blackberry Enterprise Server . VMware 4.0, 4.1, 5.0
. Bomgar
. Microsoft Exchange 2007/2010 . FileNet Capture 4.0
. Dell MD3620i NAS
PROFESSIONAL EXPERIENCE
Systems Analyst June
2012 -Present
Professional Standards Commission
Atlanta, Georgia
Ensures the optimum operation of the technical infrastructure critical
to the business of the agency and analyzes requirements, business
processes and problems to design, select, build, integrate and maintain
information systems.
. Integrate hardware, software applications, network systems, and
other technical components to develop optimal solutions that
support educator credentialing transactions, regulatory
monitoring related to educator preparation, and regular business
functions of the agency.
. Acquire, modify, or retire systems in response to changes to
laws or regulations affecting the business practices of the
agency, to improve performance, reliability and security of
information systems, or to improve existing business practices.
. Maintain a Microsoft Active Directory environment using GPO's;
develop, modify and maintain scripts.
. Ensure the integrity of data by preventing, monitoring, and
reacting to security incidents, and by maintaining valid backups
and regularly demonstrating the ability to retrieve and restore
data from backups.
. Develop, communicate, and monitor project work plans and
schedules for development and integration of new or modified
information systems and for retirement of obsolete systems.
. Develop and monitor change management processes and ensure other
information systems staff meets those standards.
. Build and maintain entire VMware 4.1 environment.
. Configure, monitor and maintain entire Dell MD3620i ISCSI NAS
environment.
. Successfully migrated and upgraded all SQL and Windows servers.
LAN Administrator July
2002 - May 2012
Teachers Retirement System of Georgia
Atlanta, Georgia
Promoted to provide first-level technical support for state IT
infrastructure supporting over 100 servers both physical and virtual
local data center as well as DR site. Spearhead server disaster
recovery procedures. Troubleshoot hardware and software problems.
Challenged to provide timely resolutions to mission-critical
application users.
. Earned solid reputation for resolving complex issues and
providing exceptional customer service.
. Assume additional responsibilities as senior member of
Technology Support Center.
. Escalated issues as needed and maintained communication with
user and Technical teams.
. Ability to coordinates with end users to provide support and
resolve Citrix issues.
. Ability to support user requests for application installation
and support
. Virtualized server production servers and Citrix environment to
utilize hardware to its' fullest.
. Worked with FileNet Capture software at the server and client
level for custom scanning application.
Network Administrator June 1999 -
July 2002
Teachers Retirement System of Georgia
First level support for 10 servers in a mixed mainframe and Windows NT
network.
. Problem solved issues with PC clients, server hardware/software
and mainframe products.
. Created new user accounts, mailboxes and mainframe access.
. Built and configured new machines.
. Built and designed the companies first Intranet using Microsoft
Publisher.
EDUCATION & CERTIFICATIONS
Georgia College & State University August 1989 -
August 1994
Milledgeville, Georgia
Bachelors of Science, Journalism
Comptia Net+ 2010
Microsoft Certified Professional
REFERENCES
Bobby Arrington
State of Georgia Account Office
Nathan Kelley
Chief Technology Officer
ClubDrive Systems, Inc.
JT Harper
Servers Group Team Lead
Georgia Department of Transportation
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