Customer Service Sales

Deric T. Perkins, Pharm. D.

**** ****** *******, ** ******832-***-***** ************@***.***

An experienced professional possessing illustrated ability in providing

excellent customer service; ability to articulate and effectively

communicate in a myriad of situations. Seeking a position with a company

that values company growth and development, while enabling me to utilize my

communication skills to the fullest.

PROFESSIONAL EXPERIENCE

Wal-Mart - Houston, Texas

June 2011 - Present

Pharmacist Intern

< Monitors and resolves problems in the prescription fulfillment

process.

< Promotes and maintains the Pharmacy's professional reputation and

provides patients/customers with pharmacy products and services.

< Enters prescription data into pharmacy software Connexus.

< Responsible for all aspects of patient and customer service in a

retail pharmacy environment.

< Assisting with processing prescription and OTC orders and purchases,

stocking and securing pharmacy supplies and merchandise, and

completing and maintaining paperwork, forms and other required

documentation.

< Identifying patients' needs, assisting with purchasing decisions,

locating merchandise, resolving issues and concerns and promoting Wal-

Mart's products and services.

< Receives and stocks merchandise in the pharmacy area.

H.E.B. Plus - Pearland, Texas

August 2008 - August 2010

Pharmacy Technician

< Received and processed written prescriptions from customers using

RxEVO computer system. Verified complete patient information to input

into the computer system. Processed 3rd party prescriptions and

managed adjudication review. Applied computer troubleshooting and

prescription application overview.

< Managed the Exception station. Retrieved inventory from shelf for

processing. Performed prescription assembly using verification and

label of prescriptions by 8 point check. Total shift production

included up to 500 scripts on a heavy volume day.

< Ensured the privacy and confidentiality of Personal Health

Information (PHI) as required by HIPAA.

< Hand counted control medications, measured liquids, reconstituted

antibiotics. Verified type of cap required for prescription (child-

proof, easy open); replaced if necessary.

< Inventory ordering and management through RxIMS. Checked warehouse and

DSD delivery for accuracy, notified HEB/DSD vendor if short. Reviewed

warehouse and DSD orders through RxIMS; made adjustments as necessary.

Processed invoices on a timely basis. Maintenance and upkeep of

facility.

< Processed Central Fill Check In. Ordered medication/pharmacy and

office supplies. Kept inventory on weekly basis. Looked for expired

medications. Discontinued nonproductive medication: 6 month span.

Ordered new medication. Kept track of back order/vendor

delay/discontinued/change in NDC and manufacturer.

The Methodist Hospital - Houston, Texas

May 2006 - November 2007

Pharmacy Technician

< Processed medication orders and/or requisitions promptly and

accurately.

< Performed cart fill, automated supply system fills, batch IV

preparation and reconciliation of drug shortages promptly and

accurately.

< Prepared extemporaneously compounded medication. Documented required

information on logs and worksheets.

< Processed trays, cassettes, emergency carts and tackle boxes promptly

and accurately.

< Performed drug repackaging and labeling functions accurately and

completely. Completed worksheet and/or extemporaneous packaging log

documentation.

< Demonstrated the components of the I CARE values statement (Integrity,

Compassion, Accountability, Respect, Excellence).

< Followed all safety rules while on the job. Reported all accidents

promptly and corrected minor safety hazards. Communicated with peers

and management regarding any hazards identified in the workplace.

Walgreens Drug Company - Houston, Texas

February 2003 - February 2006

Pharmacist Intern

< Assisted the pharmacist in filling prescriptions and serving

customers. Confirmed which drugs were covered and recommended possible

generic substitutes.

< Maintained proper inventory levels and records, stored drugs at

correct temperatures and kept controlled substances suitably secured.

< Under direct supervision of a licensed pharmacist, counseled patients

on dosage, usage, storage, side effects and indication of medications

to assist with patient compliance and knowledge.

< Under direct supervision of a licensed pharmacist, consulted

prescribers to clarify inaccuracies, correct errors, notify of

potential diagnostic related events and obtain authorization for any

changes.

< Identified, resolved and prevented drug therapy problems by providing

continuous patient care.

< Recommended preventative care when appropriate as it relates to

medication therapy management.

Houston Independent School District

Ryan Middle School - Houston, Texas

January 2002 - January 2003

Math Tutor

< Tutored and assisted students in math, individually or in small

groups, to help them master assignments and to reinforce learning

concepts presented by classroom teachers.

< Discussed assigned duties with classroom teachers to coordinate

instructional efforts.

< Assisted students in the development of learning skills.

< Reviewed and became familiar with textbooks and materials used by

students.

< Observed and assessed the students' needs and recorded relevant data

to assess progress. Developed tutorial strategies with the goal of

bringing students to or above their expected academic grade level.

Enterprise Car Rental Leasing - Houston, Texas

February 2000 - November 2001 Assistant Manager

< Aided in the development and direction of about 8 employees and

assisted in overseeing the day-to-day operational activities.

< Helped to encourage a positive team environment and aided in the

development of sales skills for our Rental Sales Agents through

training, coaching, motivating and example setting.

< Tracked records and posting accounts as payable or receivable.

Generated and maintained daily sales reports for over 300 vehicles.

< Facilitated training seminars and continuous improvement for employees

on how to market and how to maintain good customer relations.

< Maximized earning potential by using proven sales techniques.

Advanced Environmental Technical Services - Baytown, Texas

August 1998 - September 1999 Environmental Specialist II

< Managed and supervised hazardous and non-hazardous waste removal.

Supervised lab packaging, remediation, drum management and tank

cleaning areas, as well as handling any other responsibilities

required.

< Supervised personnel for geotechnical work activities and general

landfill construction while in compliance with OSHA.

< Assisted with compliance with contractors, installers, surveyors and

state agencies (T.N.R.C.C - Texas Natural Resource Conservation

Commission).

EDUCATION

Doctor of Pharmacy, Texas Southern University (May 2011)

B.S. in Environmental Health, Texas Southern University (Aug 1998)

CERTIFICATIONS

Registered Pharmacy Tech (Registration#: 124281), Texas State Board of

Pharmacy (July 2004)

ASSOCIATIONS

Student National Pharmacy Association - Paid

American Pharmaceutical Association - Paid

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