Sales Representative Account Executive
Resume:
JOHN H. MACKEY III
Austin, TX 78738
***********@******.***
Experienced Executive Sales & Account Management
SUMMARY OF QUALIFICATIONS
Performance-driven sales professional with a wealth of experience and
proven achievements in account management and client retention. Stellar
performance record. Consistently recognized for excellence in achieving
and exceeding goals. Highly customer-focused. Valued for exceptional
relationship-building skills and ability to assess client needs and
identify best-fit solutions through service orientation and honest
representation.
PROFESSIONAL EXPERIENCE
ROBINSON CREEK HOME HEALTH AND HOSPICE
Community Liaison
(April 2014 - Present)
. Responsible for generating and managing leads in acute and post-acute
settings (ie: MD offices)
. Ensure a smooth discharge process for patients transitioning to
Robinson Creek from acute care settings.
. Develop and maintain strong relationships with the key acute and post-
acute referral personnel. Also, identified new opportunities to
increase market presence and advance growth.
. Market Robinson Creek services and programs to several large accounts
including St. David's Healthcare, Seton Healthcare, & Scott & White
Healthcare.
Work closely and communicate with agency care team members to
manage referrals in territory.
GUARDIAN HEALTHCARE
Account Executive
(July 2013 - December 2013)
. Responsible for generating and managing leads in acute and post-acute
settings.
. Ensured a smooth discharge process for patients transitioning to
Guardian Healthcare.
. Developed and maintained strong relationships with the key acute and
post-acute referral personnel. Also, identified new opportunities to
increase market presence and advance growth.
. Marketed Guardian Healthcare transitional care program to several
large accounts including St. David's Healthcare, Seton Healthcare, &
Scott & White Healthcare.
. Worked closely and communicated with transitional care coordinator to
manage referrals in territory.
THE RANCH AT CLEAR SPRINGS
Business Development Representative in Austin and San Antonio
(July 2012 - May 2013)
. Responsible for developing patient referrals to this new facility,
which opened on August 13, 2012.
. Work in Austin and San Antonio, calling on counselors, therapists,
social workers, hospital case managers, doctors, and charge nurses to
seek referrals.
. Work directly with patients and families also.
. Exhibit at conferences where treatment specialists receiving
continuing education units.
. Participate in San Antonio and Austin chapters of Texas Association of
Addiction Professionals.
. Participate in AustiNet and Case Managers of San Antonio.
SERENITY HOUSE DRUG & ALCOHOL TREATMENT CENTERS
Community Relations in Austin, San Marcos, New Braunfels, areas surrounding
San Antonio and Hill Country
(November 2010 - July 2012)
. Responsible for community relations between all facilities and
patients.
. Called on hospitals, LPCs, LCSWs, LCDCs, Ph.D.s, interventionists and
therapists to discuss programs and introduce Serenity House.
. Exhibited at yearly conferences and attended monthly networking
meetings.
. Advised families and individuals seeking treatment about Serenity
House and referred them to appropriate facilities.
. Gave presentations to doctors, therapists, and businesses about
treatment.
. Maintained and developed referral sources in the Austin, San Antonio
and surrounding areas.
AFLAC, San Antonio, TX
District Sales Coordinator (April 2008 - November 2010)
Promoted to reenergize the strategically critical San Antonio area. Hired
and managed 12 career agents.
Recognized as 2009 Rookie Associate Bronze Award; 2008 Rookie Agent of the
Year; Fireball Award/ Super Fireball Award/Triple Crown Award.
. Recruited, developed, led and empowered agents to achieve top
performance levels.
. Trained extensively on and implemented Success Trax software program.
. Prepared file claims and service policies, taking appropriate steps to
resolve issues, ensure service quality standards and retain critical
accounts as well as increase client base.
. Coordinated and executed annual budget, in accordance with business
plan, analyzing quarterly executive summaries and weekly Success Trax
reports.
. Participated in conferences and conventions for team building,
training and continuing education, including Multi Location App (MLA)
training course.
ORAL DESIGNS DENTAL LABORATORY, San Antonio, TX
Executive Account Manager (March 2005 - November 2007)
Top territory sales representative from March 2005 - July 2007.
. Consistently exceeded business growth forecasting by 25%.
. Gained confidence and built alliances with doctor's office staffs to
accelerate growth in new and existing business needs, focusing on
office productivity and patient advocacy.
. Facilitated continuing education, managing new product development
with periodic agenda planning in and around the San Antonio dental
market.
. Surpassed quotas by executing marketing strategies.
. Coordinated lunch-and-learns on impression techniques, fixed and
removable dental restorations, tooth preparations, treatment planning,
all-ceramic restoratives, etc.
EDUCATION & AFFILIATION
Attended San Antonio College School of Business.
Attended and co-sponsored AustiNet meeting and Austin TAAP chapter meeting.
Participated in TAAP Conference, AAMFT Conference and various state
addiction conferences.
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