D ONOVAN ROACHE

**** ******* **, ********, ** ***71 / Cell: 630-***-**** / E-mail:

m acece9@r.postjobfree.com

I T SPEC IAL IST

Dynamic, results-oriented technical professional with 15+ years experience in telecom and

cable industries. Proven ability to t roubleshoot, repair and manage overall technical

operations while optimizing organizational processes. Highly dependable in delivering

effective issue resolution and user technical support utilizing various system software and

tools, with strong ability to assimilate job requirements, and successfully implement and

complete projects. Enthusiastic team player and excellent communicator, recognized for

ability to establish and maintain effective working relationships across cross-functional

teams and build strategic relationships with clients. H ighly versatile; quickly master new

roles, responsibilities, and technologies. Continuously pursues opportunities to learn and

t akes on challenges for further professional development and growth.

Areas of Expertise

• T elecom & Data equipment • I nstallations & Maintenance • Technical

T roubleshooting

• Communication Skills • T eamwork •

Customer Service Oriented

• T ime Management • • I nventory Management • Access

M anagement

P ROFESSIONAL EXPER I E NCE

SOUT H ER N D I V ERS I F I E D TEC H NO LOG I ES, Atlanta, GA

Telecom/Data Technician, 2013-present

Responsible for wiring power related alarm in AT&T Mobile Telephone Switching Office

( MTSO).

Key Accomplishments:

• Ensured all power related equipment has an alarm cable wired and going to a central

a larm block so when equipment develop t rouble it can be monitoried by a central location

and technicians can be dispatched. These equipment include generators, portable

generators, rectifiers, inverters, power plant, fuel monitors and power bay frames.

• Provided training and education to technicians on site.

• Responsible for maintaining accurate logs and inventory of equipment that is wired.

• Ran power cables and Internet cable in lower and raised rack.

• Test all alarms with responsible group to to AT&T standard making sure all equipments

a re alarming ok.

A T&T, Dallas, TX

Uverse Technician, 2010-2013

Responsible for managing customer service experience while providing technical expertise

i n installment of video, In ternet and phone service in residential homes.

Key Accomplishments:

• Ensured delivery of video, VoIP and Internet service to residential homes by successfully

i nstalling gateway modem routers and DVR cable receivers.

• Provided training and education on use of systems to customers, repaired and

maintained systems, and provided timely follow-up to ensure customer satisfaction.

• Ran coax and In ternet cable into residential homes and connected lines to AT&T

network plant, while using AT&T system and software to test lines and data before and

after installation.

• Responsible for maintaining accurate logs and inventory of network equipment, while

d riving company issued t ruck.

SOUT H ER N D I V ERS I F I E D TEC H NO LOG I ES, Atlanta, GA

Telecom/Data Technician, 2006-2010

Provide telecommunications infrastructure services to telecom carriers, developers and

i ntegration providers.

Key Accomplishments:

Strategically planned, assisted and led technical projects to ensure on-t ime, requirements-

compliant completion while maintaining high quality standards. Played a key role as a

contract technician at an IBM data center on AT&T frame relay network. Maintained

responsibility for effectively installing and disconnecting routers, switches, frame relay

equipment, modems and other telecommunication equipment in racks. Performed a broad

r ange of day-to-day activities, with an emphasis on performing contract calls for rebooting,

replacing, and repairing AT&T Telecommunications Equipment. Developed a strong

p roficiency in conducting repairs for Cisco Routers/Switches, Lucent Frame Relay

Equipment, servers, plus DSO/DS1/DS3, and fiber optics. Monitored packages to other

AT&T offices via FedEx, UPS, and US Post Office.

. Appointed as the Access Manager for this site secure location, with accountability for

facilitating other vendors to perform work at the site, which contained millions of dollar of

data equipment.

. Served as the Security Access Storage Area Liaison to vendors such as AT&T, Cisco,

L ucent, and NCR.

. Earned a stellar reputation in all aspects of dependability, product knowledge,

leadership, ability to provide exceptional support service, and for maintaining high

company integrity.

. Run Fiber and Ethernet cable to various equipment, including Cisco switches, Router,

Servers and other Transport node and Telecommunication equipment.

A DVANCED CO M M U N ICAT ION I NCORPORATED, Fa rmers Branch,

TX

C able I nstaller, 2005-2006

Managed installation of cable services in private residences, providing access to over #

channels.

Key Accomplishments:

• Provided exceptional customer service and technical expertise while connecting digital

converter, DVR and high definition boxes to TVs located in consumer’s homes.

• Installed cable modems for high speed Internet access and software to activate service.

• Provided maintenance and quality assurance on all home installations, averaging over

20 per month.

MC I T EL ECO M M U N ICAT IONS, Downers Grove, I L

Technical Specialist, 1994-2004

Key contributor for installation and t roubleshooting team responsible for numerous MCI

switches and transport products.

Key Accomplishments:

• Awarded 4 times in recognition of Outstanding performance

• Spearheaded t raining program of new Integrated Test System for circuit testing,

p roviding guidance to over 20 employees and saving over forty thousand in t raining

expense.

• Initiated decommission of underutilized Nortel switch node, coordinating efforts with

outside plant technicians and saving two hundred thousand in saving for the company.

• Provided technical expertise in installing and t roubleshooting CCS7 t runks, ISDN,

F rame Relay, Nortel, Cisco and Fujitsu Transport Nodes.

• Tested DSO, DS1 and DS3 with various telecom companies, including Ameritech, AT&T,

Sprint and Level 3 Communications.

Education

Associate Degree in Electronics - DeVry University, Chicago, I L

Candidate for Bachelor’s Degree in Engineering - DeVry University, Addision, I L

P ROFESSIONAL DEVE LOP ME N T & ACH I EVE M E N TS

• Certification: Cisco CCNA Certification, in process (year expected)

. Soldering electronic component into circuit board

. Using various electronic and telecommunication test equipment

• Vendor Training: 10 courses (1994-2003)

Contact this candidate