Customer Service Sales Representative

JOSEPH S. LEHR, CSCP

*** ****** *****, ********, ** 07456

***.****@*****.***

Home: 973-***-**** Cell: 973-***-****

Highly accomplished supply chain professional, managing mostly domestic transportation.

Focused on superior safety and service levels while controlling costs. Proven ability to lead and

interact effectively with employees at all levels to achieve unparalleled customer service goals.

Experienced in achieving improved quality, efficiency, and cost reduction. Successful in

negotiating pricing and service contracts with customers and transportation providers.

CORE COMPETENCIES

Transportation Management Customer Relationship Management Team Leadership

Performance Metrics Transportation Procurement Logistics Analysis

Process Improvement Strategic Initiatives Tactical Initiatives

New Business Development Existing Account Development Carrier Management

PROFESSIONAL EXPERIENCE

Article I. SCHNEIDER LOGISTICS, INC.

12/2004 - Present

Account Operations Manager – BP-Castrol, Wayne, NJ (1/2006-Present)

Lead an organization of nine supply chain professionals responsible for the overall management

and reporting of $65 million freight spend for the Auto, Aviation, Marine and Energy business

units. Provide direction, oversight and assurance of all day-to-day logistics/transportation

activities. Close interaction with BP’s supply chain, finance, customer service and IT departments

recommending cost savings and continuous improvement opportunities. Responsible for

account’s P & L.

Key Achievements:

Exceeded financial goals, generating over $8M net revenue for SLI over eight years

Managed multiple implementation projects converting BP’s freight to SLI-managed,

including BP’s Marine, Energy, Heavy Duty, Aviation and Industrial divisions, and

inbound raw materials

Facilitated multiple truckload, LTL and bulk bids

Identified opportunities to convert OTR movements to Intermodal resulting in annualized

savings of $2.9 million and grew compliance over 158% since 2010

Part of a team that implemented a drop trailer program at BP’s largest shipping facility

which has resulted in over 80% pre-loads and has driven increased efficiency at the plant

Implemented a new spotting and shuttling service at the largest plant

Developed training guides and implemented training programs for BP’s associates and

third party blend plants

Led a team in developing KPI’s to measure carrier performance, resulting in 98% on-time

delivery and 100% acceptance.

Development of new business opportunities including a movement scheduling tool,

forecasting tool, bulk sourcing tool, and bulk rack management tool

Lead national carriers meetings.

Recipient of three “Above and Beyond” awards from BP Lubricants.

Brokerage Manager, Little Falls, NJ (12/2004-12/2005)

Managed the brokerage operations for the Northeast Region with a high degree of expertise in

operations, customer service, staffing, and P & L management.

Key Achievements:

Exceeded 2005 plan by over 10%, generating a contribution margin of over $1M

Part of a team that helped to develop a web-based tracking and tracing tool for use by the

third-party carriers

Led the Northeast regional offices in an initiative to solicit and generate freight

Member of Northeast Region Enterprise Integration team

C.H. ROBINSON WORLDWIDE, INC. – Montvale, NJ 1/1996 – 11/2004

Transportation Sales Representative

Developed and grew relationships with existing top tier, mid-size and smaller customers.

Prospected for new customers through cold calling and leads. Negotiated rates between

transportation providers and customers. Delivered unparalleled service to all accounts. Devised

and executed tailored solutions to increase efficiency, add value, and maximize profitability

throughout the supply chain. Consistently achieved set goals and objectives.

EDUCATION AND CREDENTIALS

Investment in Excellence

Pacific Institute

APICS Certified Supply Chain Professional (CSCP)

Certificate, Strategies for Managing Your End-to-End Supply Chain

Rutgers University, Piscataway, NJ

Bachelor of Science in Marketing & Management

Siena College, Loudonville, NY

PROFESSIONAL ASSOCIATION

APICS, West New Jersey Chapter

Contact this candidate