Experience in GOAUTO

ASHIM MRIDHA

Present Address:

***/** **** ******** *** Mitra Road.

Kolkata- 700085 (West Bengal)

Phone: +91-983******* (M)

+91-923******* (M)

E-mail: acecd2@r.postjobfree.com & acecd2@r.postjobfree.com

OBJECTIVE

To be a dynamic professional in my chosen field and work to the full of my

abilities and to build a symbolic relationship with and within my

organization. Looking forward to a company having professional outlook,

believing in teamwork and goal orientation and having balance IT

environment plans for its employees. To a position where I can provide the

best technical support and at the same time gain ample opportunity to learn

new technology.

PROFESSIONAL EXPERIENCE

Total Year of Experience: 4.4 year

Period: Sept, 2008 - Dec, 2009.

Industry: PCS Technology Limited.

Designation: Field Engineer & Backup Engineer

for IBM projects.

Location: Kolkata.

PCS JOB PROFILE

. System Administration.

. Monitoring & Maintaining 2003 & Lotus Mail Server

. Monitoring & maintaining IBM, HCL and HP desktop.

. Monitoring & Troubleshoot network.

. Hardware and Software troubleshooting and solution.

. Troubleshoot Internet connectivity as well as the hardware.

. Troubleshoot peripheral devices, like printers, scanners.

. Configure Microsoft Outlook, Lotus Mail, SAP and Netscape Mail

Client.

P & R Services AND Renvation Automation Services JOB PROFILE

Period: Dec, 2009 - Aug, 2012

Industry/Client: Wipro Infotech Limited.

Designation: Desktop L1 Engineer

Location: Kolkata

Division: IMG

Wipro Infotech Job Profile

. System maintenance & Avaya-Nortel-Cisco phone maintenance.

. Install and Configure Desktop, Network, VoIP Phones.

. Monitoring & maintaining desktops, laptops

. Network Monitoring & Troubleshooting.

. Install & configure software in client end.

. Capture & Deployment of images using WDS Server.

. Install SCCM & SEPM client version.

. Troubleshoots upon SCCM & SEPM compliance report.

. Printer maintenance, VCON setup, IPTV setup.

. Monthly system audit to increase system performance.

. Provide necessary support for processes like HP, BT, UHG

. Email to my managers for IT needs & requirements.

. Upload documentation for any new quarry or needs.

. Attend monthly team meetings with managers and above.

. Interact with other location engineers for any new issue.

. Provide necessary remote support (CF1) to end user.

. Take care for escalation calls & high end user support.

Mayfair Infosystem Pvt Ltd

Period: Sept, 2012 - Dec, 2012

Industry/Client: Mayfair Infosystems Pvt Ltd

Designation: System Administrator

Location: Kolkata

Mayfair Infosystem Job Profile

. System Maintenance and Administration.

. Install required software's in client/user system.

. Working upon live IPs and its distribution.

. Periodically network checkup and patching.

. Monitoring & Maintaining voice, using soft dialer (GOAUTO-DIAL)

. Dialer troubleshooting and rectification.

. Creating & Managing voice users.

. Coordinating with service provider for hard network issue.

. Daily backup of user data & voice calls in storage location.

TECHNICAL SKILLS

OS Familiarity

. Windows 7, Windows 8, Windows XP, Windows 98.

. Windows 2000, Windows 2003, Windows 2008 Server.

. Learning migration from 2003 to 2008 server.

. CentOS (Linux) use for install dialer (VCDIAL/GOAUDIAL)

Window Domain

. Maintained Windows server 2003 & 2008

. Creating User Accounts and apply permission through ADS.

. Windows Network Infrastructure.

. User and Group Account Administration.

. Internet Configuration & Proxy setting.

. Configuration of DNS, DHCP service.

Hardware Skill

. Assembling of computer.

. Fault finding and troubleshooting.

. New Hardware testing and Installation.

. Printer, Scanner, Fax setup.

ACADEMIC QUALIFICATION

2006 - Graduation under/from Calcutta University. (BCOM Regular)

2003 - Higher Secondary from WBCHSE. (HS Regular)

2001 - Madhyamik/ SSC from WBBSE. (Entrance Regular)

JOB RELATED QUALIFICATION

1. Completed Computer Basic from Gandhi Institute of Studies.

2. Completed Hardware & Network from Jetking.

3. Completed MCSA from Jetking.

4. Completed ITIL training from Wipro.

PERSONAL PROFILE

Date of Birth: 22nd November, 1984.

Guardians/Father Name: Mr. Gobinda Mridha

Sex: Male.

Nationality: Indian

Disability : No

Language Known: English, Hindi, Bengali.

Marital Status: Unmarried.

I hereby declare that all the information furnished by me in my application

and the documents submitted in support of my application are true and

correct to my knowledge. I also undertake that if I am selected, I shall

abide by the rules and regulations of any new organization.

Place: KOLKATA

(SIGNETURE)

Date:

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