Customer Service Sales
Resume:
Ryan DeGroff
Mesa, AZ *****
480-***-**** cell
Objective:
To obtain a responsible and challenging position in a field where customer interaction is
essential and pertains to my career goals, allowing my education and work experience to expand and
contribute to the success of the company.
Education: Currently I attend Arizona State University. I am taking classes for my degree in Business
Communication which will allow me a variety of options once graduated.
• Arizona State University 2012-present
• Chandler-Gilbert Community College 2011-2012
• Mesa Community College 2009-2010
• Mesa Mountain View High School- 2006-2009
Work Experience:
United States Air Force (December 2013-May 2014)
As a security forces we were trained to lead, supervise or manage protection duties.
Also to maintain the protection of personnel and resources withheld at military installations
including nuclear material, base entrances, prisoners, etc. I was also trained how to operate
communications equipment, crew-served weapons, and other special purpose equipment.
Lastly, how to apply lifesaving procedures, including cardiopulmonary resuscitation, and aid
as a first responder to accident and disaster scenes
The Vitamin Shoppe (October 2012-November 2013)
My position at Vitamin Shoppe was a nutrition specialist, providing customers with
the products they need to stay, maintain or enhance their health or performance. Explanation
of products such as vitamins, herbs or sports nutrition is a day-to-day requirement and
staying up to date with the top-notch products is a must. On top of all this, providing
excellent customer service is most important.
24-Hour Fitness (April 2012-December 2012)
My position at 24-hour fitness is a membership counselor. As a membership counselor I help
guests with setting up programs or memberships that will better fit their fitness goals. I ensure guests
have a welcoming, informative, and enjoyable experience during their club visits ultimately leading to
purchasing a membership. I also generate new business through member promotions, referrals, or guest
passes and am responsible to manage as well as follow-up.
AutoZone (January 2011-April 2012)
At AutoZone, sales and customer service is number one. As a part sales manager, main duties
include helping the customer with his/her application and selling them the right product. Automotive
knowledge is required and maintaining customer satisfaction is a must. Sales proficiency is also
practiced for selling the customer the right part at the right price is what makes AutoZone such a
successful company. Also as a manager we were proficient on the computer using both point of sale,
Microsoft office, and many more. Cash handling, scheduling, and weekly reports, were also
demonstrated.
Hyatt Regency Scottsdale Valet (November 2009-Februrary 2011)
My position at Hyatt was for Parking Company of America as a Valet. I welcome arriving
guests and assist them with their luggage as well as parking of their vehicle. As a valet guest
satisfaction is a must, and personality and kindness is what we strive for. Providing the guests with
what they need is a necessity and the hotel makes sure we are all up to par in how we handle ourselves
as well as the guests. Training is often gone over regularly to maintain our skills required for providing
such qualifications.
Target (September 2007-February 2009)
My position at Target also varied due to the advancement in positions and mainly included
guest services, where I was also trained in sales floor, cashier, food center, cart attendant, as well as
backroom. The training received benefitted my positions in the company as well as in life. From
dealing with the cleanliness of the store to helping the guests with returns or whatever needed, working
in these positions helped me in a variety of ways
Attributes:
• Military Recognition:
o Air Force Training Ribbon
o National Defense Service Medal
o Global War on Terrorism Service Medal
• Honest
• Flexible/Adaptable
• Interpersonal
• Positive
• Work well with others
• Computer literacy
Affiliations:
• United States Air Force
• Arizona Special Olympics
• Participated in Church Food Drives
• Katrina Relief Efforts
• Hurricane Sandy volunteer
• Nutritional Marketing Promoter
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