Manager Customer Service

Joey Y. Zou

Cell: 647-***-**** acec9f@r.postjobfree.com 25

Boake Avenue, Toronto, ON, M3J 0B8

Summary

. Detail oriented with mass data and professionalism in analyzing data

. Efficiency in communications with team members for problem solving

and decision making

. Experience on statistic modeling, business development, risk

management, financial analysis and strategic pricing

. Strong technical skills, SAS and proficient knowledge in advanced MS

software (Excel, Word, PowerPoint, Outlook, Access )

. Great customer service in financial institution and retail business

. Society of Actuarial: P1

Education

Honours Bachelor

of Arts in Mathematics for Commerce (Actuarial Stream)

York University, Toronto

Professional Experience

Financial Intern,

Industrial and Commercial Bank of China

China, May 2013-August 2013

. Performed the analysis on state-owned enterprise for internal and

external financial reporting (investment bank)

. Assisted to measure the line of credit approval for state-owned

enterprises

. Assisted to complete the process of international settlement for

enterprise, including money order, LC and wire transfer (international

banking experience)

. Conducted the analysis of corporate finance and mortgage

Actuarial Intern, PING AN P&C Insurance Company, Ltd.

China, May 2012-August 2012

. Analysed the risk of P&C insurance products and projects

. Did mass data processing to give the report of business operations by

Excel and Powerpoint(daily, weekly and monthly)

. Determined the price of special insurance products( insure the tower

crane)

. Communicated and cooperated with different departments to maintain the

norm of business operation

Data/Business Analyst, Bulk Villa/Ville

Toronto, January

2012-Present

. Derived a pricing model based on cost management for products

. Analysed and Compare the data of business development, including the

sales, revenue and cost

. Collected and analysed related resources to provide clear and useful

information

. Gave suggestion to manager basing on the analysis report

Math Tutor, Tutor Doctor/Learning Tree

Toronto, November 2011-

Present

. Taught grade 11 and 12 Calculus, Function, Data and Vector

. Worked at one-to-one condition to help students understand the

definitions, formulas and graphs

. Trained students with different kinds of questions to meet their needs

of high scores

. Self-conducted exercises to help the students being familiar with

materials and the school's exam

Activities: Member of ASAYU, York University

Actuarial Students Association focusing on

mathematical problems and actuarial

Exams

Open House Volunteer, York University, April 2014

Additional Experience:

. Line Cook, Teriyaki Experience, Toronto,

July 2010-August 2010

. Salesman, VECTOR, Toronto,

July2011-August 2011

. Cashier, Daisy Market, Toronto,

May 2010- June 2010

Reference:

1. Bulk Villa

Manager: Richard Ho

Cell: 1-416-***-****

E-mail: acec9f@r.postjobfree.com

2. Ping An P&C Insurance Company, Ltd.

Manager : Jian Pan

Cell: 86-186********

Office: 86-772-*******

E-mail: acec9f@r.postjobfree.com

3. Learning Tree

Manager: Barbara Hall

Cell:1-416-***-****

Email: acec9f@r.postjobfree.com

4. Industrial and Commercial Bank of China (ICBC)

Manager: Jingke Shi

Cell: 86-187********

5. Tutor Doctors

Operation Manager: Clarissa Lui

Email: acec9f@r.postjobfree.com

Contact this candidate