Project Manager Management

Dhirendra N. Morarji Resume

* **** **., ****** ******, MD 20906. Phone: 301-***-****

E-Mail: ********@*****.*** Mobile: 301-***-****

SUMMARY

• Over 20 years of business processes and business analysis experience providing advisory and management consulting services to executives in the Federal/Public Sector, Banking, Utilities, Pharmaceutical, and Automotive industry. Delivered large scale projects, with a global focus. Developed and coached resources globally through project management lifecycle.

• Over 10 years experience working in USA on successfully managing simultaneous multiple projects within the scope, time and cost constraints and providing full project management lifecycle support from project inception through completion.

• Managed Agile, RUP and Waterfall software development processes and completed projects to meet CMMI Level 3 audit and quality standards.

• Excellent client and interpersonal relationship management skills and advanced writing and verbal presentation skills. Ability to perform detailed analysis of alternatives to include cost/benefit analysis, evaluation and presentation of various solution options, and ability to drive consensus among all stakeholders and interact credibly with senior management. Have cultivated relationships, facilitated negotiations, and built partnerships with key stakeholders at all levels throughout my career.

• Managed cross-functional teams maintaining proper communication between consultants/developers and clients in order to clearly define scope of projects, set projects’ priorities, while managing users’ and clients’ expectations. Successfully able to articulate, bridge, translate technical issues between technical teams, functional areas and the client to ensure software design meets stated requirements.

• PMP certified since December 2005.

• Citizen of USA with previous Active Public Trust Security Clearance. Eligible for making Security Clearance active at Public Trust, Secret, or Top Secret level.

EXPERIENCE

World Bank – a Modis Inc. assignment May 2007 – Present

Sr. Project Manager

• Given the challenging task to fix the WBG (World Bank Group) eConsultant system for procurement of consulting firms and individual consultants which was not being accepted by the users. This was a web-based business process application system that provided over 1500 external vendors access to submit their proposal requests and responses to RFPs/RFQs generated by 5000 World Bank employees. Identified the flaws in the system and recommended several enhancements that built user confidence and user acceptance. Wrote the business process flow specifications for the application. Alerted management that the existing architecture (developed in 2007) was unable to handle the transaction load and proposed

& implemented a new re-designed system (eConsultant2) on a new BPM platform in 2008 and for this, received an “Outstanding Achievement” award from World Bank executive leadership.

• Prepared the SOPs and test scenarios for QA of the eConsultant2 system and monitored the UAT (user acceptance testing) when eConsultant2 system was implemented as well as for the various enhancements for the same.

• Providing system support and developing enhancements to the eConsulatnt2 (eC2) system at regular intervals using ‘Agile’ project management techniques. Some of the notable enhancements were:

o interface the eC2 system with SAP so that after award is made user can generate the

purchase order in SAP from within eC2 system.

o provide eTendering capabilities for purchase of goods on the same eC2 platform.

o create the SAP Business Objects ‘Universe’ of the eC2 system for generating adhoc reports.

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General Dynamics – Signal Solutions May 2006 – February 2007

Project Manager – Federal Energy Regulatory Commission (FERC)

• Led the project management effort for the maintenance and enhancement of FREC web applications, these included eRegistration, eFiling, eService, and eSubscription, as well as Legacy Applications. Managed and coached a team of business, technology consultants and FREC employees through the delivery process.

• Managed the service levels for these applications, including designing service engagement and policies to ensure committed response times for any problems towards these applications.

• Developed the project management plan and prepared the task statement for a major enhancement of the eFiling application. This effort required:

o Liaising with this Line of Business (LOB) management team including the Secretary of the

Commission, DCIO, COTR, Security & Systems Assurance Director, and other top FERC

management members to understand system requirements.

o Managing and proposing task statements and estimates for scope of work towards the major

eFiling initiatives for the approval of the FERC management. Identifying the project risks and suggesting mitigation strategies.

World Bank, an Ajilon Consulting assignment January 2005 – April 2006

Project Manager

• Managed the application development process and SAP implementation for the ISGEA department at the World Bank. Prepared the business cases, project management plans, business requirement documents, software requirement specifications, testing plans and reporting tools. Managed the following major customized application development projects in SAP environment:

o Appointment Tracking System) for hiring Short Term Consultants/Short Term Temporaries

(STC/STT). Project selected for audit of the World Bank ISG to obtain CMMI Level 3 certification in 2005.

o A customized application to replace the legacy Voting Rights System (VRS) maintained by the Corporate Secretariat (SEC) of the Bank, and migrate it to the SAP environment.

• Oversaw the documentation development process (including business cases, requirements specifications, and high level design documentation). Ensured there was peer review of code for meeting quality assurance standards. Managed the User Acceptance Testing (UAT) for these customized applications.

• Coordinated the activities of the development staff (on-site as well as off-shore) with World Bank departmental end-users of the systems being developed to ensure that requirements are adequately understood and developed. Prepared weekly status reports and facilitated on-going project review meetings.

Primus Consulting, Inc July 2001 – December 2004

Project Manager

• Responsible for managing projects and building strategic alliances with software firms across the globe, thus creating a competitive edge in software development and implementation in USA. Led sales efforts, developed proposals, conceived business requirements and managed technology teams on several projects. Developed a project delivery methodology that uses clear and well-defined specifications combined with allocation of work tasks ensuring the commitment of assigned personnel for quality deliverables.

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• Led the development effort of the DBE (Disadvantaged Business Enterprises) goal setting software for the Federal Transit Administration (FTA). Researched the DBE goal setting parameters for the Triangle Transit Authority (Raleigh, NC) to leverage best practices for building FTA’s goal setting software.

• Managed the software development of a generic Utility billing engine to integrate with Oracle Financials ERP system. Prepared the cost estimates, managed scope and managed a team of 20 off-shore developers to effectively have round-the-clock development. Followed the RUP methodology by moving the application development through inception, elaboration, construction, and transition phases over several iterations of user acceptance.

• Started Legacy Migration services in collaboration with a software tools vendor based in India as a new service provided by the company. Developed the project management methodology for these migration services that offer a semi-automated process to migrate legacy systems to the latest n-tier architecture platforms. Developed the phased approach to managing Legacy Migration Projects (Planning, Prototyping, Migration, Acceptance Testing, and Support).

• Collaboratively worked with consultants to establish work plans – statements of work (SOW), work break-down structures (WBS), phase-based resources requirements and prepared project cost estimates.

World Bank, an ArsDigita Corp. assignment February 2001 – June 2001

Project Manager

Managed a $1.6 million project to implement an e-Commerce package and develop a business workflow application for the World Bank’s publications division. Gathered, organized and documented the requirements and supervised the detailed Intranet solution design with technical consultants. Developed the test plans, built the testing strategy and interacted with World Bank senior personnel to successfully complete acceptance testing. Designed various management reports using Crystal Reports toolset. Acquainted users with the new

system – planned, developed and carried out change management for successful mplementation of the eCommerce and automated workflow systems. Utilized a web-based tool to track and resolve any system issues.

SeraNova, Inc. July 1999 – September 2000

Volkswagen of America (VWoA) – building 1-to-1 web site

Project Manager

Carried out the business analysis for the various functionalities (identified as assets) of the personalized, customized, 1-to-1 web-site for VW customers, dealers and employees and documented the same with use-cases and scenarios. Prepared a value measurement matrix that highlighted the benefits of having a 1-to-1 web-site and showed the return on investment of this project. A few assets (such as Company News, Promotions campaign, Calendar of sponsored community events and Dealer Locator) were selected for development of the web-site prototype using Vignette. Prepared the requirements document, customization and personalization strategy, site flow document and use cases for the selected assets.

Intelligroup, Inc. October 1997 – June 1999

Consultant – SAP

• Worked on SAP projects as a Production Planning (PP) functional consultant for Westinghouse Commercial Nuclear Fuel Div. and for Sterling Diagnostic Imaging Inc. Studied the ‘As-is’ and ‘To-be’ business processes and carried out gap analysis. Explained the requirements for creating master data (Material Master, Bill of Materials – BOMs, Work Centers and Routings). Documented the MPS/MRP processes. Identified the client’s need for automated capacity leveling and optimized planning.

• Prepared a white paper describing the Advance Planning System bolt-on solution to SAP for client’s needs of automated capacity leveling and optimized planning.

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Hoechst Marion Roussel India, Ltd. October 1996 – September 1997

Consultant – SAP

Implemented the SAP ERP-package (Production Planning module) for the Pharmaceutical Division. Studied and prepared the business requirements in production planning. This included Sales and Operations Planning, Demand Management, Master Production Scheduling, Material Requirements Planning, Capacity Planning, Production Orders and Product Costing. Created the master data, configured the system parameters and trained the users. Developed the business process training manual for the factory staff involved in manufacturing activities and carried out training sessions in order to have them accept the new SAP system.

Comstruct Software Pvt. Ltd., India November 1979 – August 1996

Director – Operations

• Led a computer services firm with limited capital to build a successful software services and data-center business. Led the sales efforts, delivered client presentations, negotiated contracts and managed large scale projects. Managed the development and implementation of financial accounting projects, inventory management projects and market making systems for several clients in India. These projects were developed in UNIX and Windows environment using COBOL, C and relational databases (Ingres/Oracle). Some of the clients serviced were:

o State Bank of India

o Siemens India Ltd.

o Reliance Financial Services

o Schwiezerhall (a Swiss multi-national trading in chemicals)

o Excel Industries

o Premier Tyres

• Built and managed large technical teams of over 50 people consisting of in-house staff as well as external consultants. Worked closely with leading R&D institutions and universities such as the National Center for Software Technology and the Indian Institute of Technology.

COMPUTER SKILLS

• MS-Word, MS-Excel, MS-Project, MS-PowerPoint, MS-Visio, SAP R/3 (PP & MM modules), RDBMS

(Ingres & Oracle), Appian BPM platform (Business Process Modeler), Remedy and Trac issue ticket systems.

EDUCATION

• Master of Science (MS) – Engineering

University of Illinois, Urbana-Champaign, USA.

• Bachelor of Technology (B.Tech.) – Engineering

Indian Institute of Technology, IIT-Bombay, India.

• PMP Certification (Project Management Institute)

• Certificate in Computer Based Management Information Systems

Indian Institute of Management, IIM-Ahmedabad, India

Please see “Outstanding Achievement” award certificate from The World Bank (on the next page)

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