Customer Service Data Entry

Parris Bruner **** Mullet Ct, Indianapolis IN ****6 ? 317-***-**** ?

************@*****.***

CAREER QUALIFICATIONS:

To employ my knowledge and experience with the intention of securing a

professional career with opportunity for challenges and career advancement,

while gaining knowledge of new skills and expertise. I am seeking an

exciting opportunity in an organization, where I can add value and seek

avenues to grow professionally while striving for the growth and

development of the organization.

SUMMARY OF QUALIFICATIONS:

Results oriented and highly organized, professional seeking a data entry

management and/or customer care position. Areas of expertise include data

entry and project management. Demonstrated ability to listen effectively,

use probing skills to obtain relevant information and establish rapport

quickly with customers and co-workers; proven ability to handle difficult

customer interactions with tact and diplomacy to meet collection department

goals and objectives. Self starter, with excellent problem solving and

organizational skills. Proven ability to make decisions, problem solving

and drive business growth and to maintain the highest standards in customer

service. I contribute strong leadership, excellent customer service and

interpersonal skills along with a unique drive for excellence and success

to your firm in a professional capacity. Prioritize responsibilities and

multiple projects simultaneously in fast paced environment. Exercises

independent judgment, investigative and decision-making skills with a high

level of confidentiality. Handles negative interactions professionally and

negotiates payment arrangements successfully.

Positive outgoing attitude, ability to work well with others, in

supervisory, support staff roles and in a team environment. Filing, High

Data Entry Skills. I am proficient with windows, Lotus Notes, Basic

PowerPoint experience, Microsoft Word and Excel also proficient in the use

of collection and database systems.

PROFESSIONAL EXPERIENCE:

NGS (Wellpoint)

Customer Care Representative: 8/2013-Current

. Responds and explains available provider programs and answers questions

via telephone and written correspondence regarding Medicare / Medicaid

CHIP, Healthy Indiana Plan benefits. Processes applications submitted by

providers seeking to enroll in the Medicare Part A & B program.

. Completes client interviews, counsels, documents and assists clients for

understanding and eligibility verification.

. Analyzes problems and provides solutions. Thoroughly documents inquiry

outcomes for accurate tracking and analysis.

. Develops and maintains positive provider relations and coordinates with

various functions within the company to ensure requests and questions are

handled appropriately and in a timely manner.

. Ensures accurate entry of data into CMS' national database for all CMS

providers and suppliers

. Researches and analyzes data to address operational challenges and

provider service issues, while providing external and internal customers

with requested information. Uses computerized systems for tracking,

information gathering and troubleshooting. Maintains confidentiality of

patient health information in compliance with HIPAA regulations

. Seeks, understands and responds to the needs and expectations of internal

and external customers.

. Provides knowledge of NGS Medicare services, products, insurance

benefits, provider contracts and claims.

Premier Credit

Data Entry Mgmt, Client Services, Credit & Collection Representative:

7/2011-08/2013

. Data Entry Management of contract negotiations and credit card payments,

accuracy, focused and thoroughness by acting as a resource to assist in

reviewing, processing and evaluating customer accounts to determine

collection process. Reviews and enters all documents and forms for

completeness and accuracy. Trains new hires.

. Handles a high influx of inbound/outbound calls, face to face

interactions pertaining to the reconciliation, collection of delinquent

accounts, notifies councils and documents customers of delinquent accounts

and handles all payment arrangements and deferments according to company

policy, contractual and legal guidelines.

. Negotiates payment arrangements, settlements, deposits and guarantees

designed to resolve delinquency, suggest strategies to customers for debt

repayment and persuades them to make payments.

. Establishes and assess customer data, update, and/or retrieve customer

information while safeguarding customer information. Complies and

presents collection reports to upper management.

. Preventing impending losses and increase profitability through

negotiation and enforcement of scheduled collection campaigns,

consistently achieving a 70% recovery rate. Ability to make cold calls

daily completes call logs and documentation in a timely manner,

structuring an efficient call back strategy to drive productivity levels

and build strong customer relations. Processing inter-departmental

correspondence to expedite the resolution, Interacts with systems to

ensure payments are paid in terms of payment schedule.

. Conducts all customer transactions in a courteous, timely and

accurate manner. Demonstrates professional etiquette and courtesy at

all times.

Parris Bruner 9556 Mullet Ct, Indianapolis IN 46256 ? 317-***-**** ?

************@*****.***

Strategic Staffing: 2/10 - 12/31/2010

Office Assistant/Receptionist/Admin. Asst

. Responsible for handling all inbound/outbound calls pertaining to

employment, directions, and information about staffing opportunities,

Conveyed in a reassuring manner step by step instructions to resolve

application issues. Assisted all clients in a positive and supportive

manner. Entered in phoned in and walk in requests, Explained and

answered questions regarding employment within company.

. Assisted, tracked and identified each clients barriers with employment

processes by answering questions pertaining to application process,

maintains, tracks, proofreads and records client applications, job

reviews and assignments, documentation back up for each client (40

per day).

. Played a key role in resolving day to day issues and streamlining

operations with personnel, served as a liaison between departments and

operating units in the resolution of day-to-day administrative and

operational problems.

. Assisted potential clients in filling out forms, distributes

applications and other materials to clients, handled all incoming and

outgoing mail, routes, sorts and delivers and coordinated meetings.

Maintained and updated applicant database and all related information.

. Prioritizes and organizes work to ensure service level are met or

exceeded, repetitive and high data entry experience, maintains sign in

sheet, excellent attention to detail.

. Collaborates with manager and team for the development to implement

improvements, performs customer assistance, excellent research and

problem solving skills. Developed, implemented and coordinated the

interviewing process between management and 'new hire' candidates,

Created and maintained a filing system that helped management find

potential applicants with ease.

. Negotiated and handled all hotel and travel accommodation, receives

fax, makes copies, distribute. Assisted staffing specialist with

interviewing applicants, assigning applicants and conducting associate

orientations when necessary.

NewGistics: 09/2009-02/2010

Assembly/production operations

. Experienced in production/assembly operations,, receiving, pulling,

shipping, production and packaging material operations.

. Follow written procedures and training to ensure safety. Packaging

material, sort, scan, track, count/weigh, label and seal incoming

merchandise in a timely manner for package tracking, RF Scanner

experience, scanned zip codes, entered in weigh sizes into computer

from conveyor belt.

. Unloading merchandise and other materials, able to lift 25lbs +,

Parcel delivery and returns, Scanning boxes, used scanners to input

and re-route undeliverable packages.

. Managing the package and information flow from the point-of-order, or

shipment, and to the final destination.

. Completed all required work in a timely and efficient manner, use a

hands-on approach to assist and train individuals as necessary,

maintained accurate records of inventories.

. Adhere to and demonstrated compliance to all company and departmental

standard operating procedures including but not limited to: GMP and

safety rules.

Mays Chemical Company: 5/18/09-8/18/09

Human Resources Assistant - (summer intern)

. Handled all incoming calls for HR Director and staff, assisted with

special projects, attended staff meetings.

. Conduct telephone screens to further qualify applicants for open

positions, Ensure timely communications with all candidates and hiring

managers.

. Extend job offers and provide candidates with information for on

boarding process, maintained accurate and up to date candidate

information in our database

. Provide administrative/secretarial support for various

departments/divisions such as answering telephones, assisting visitors

and resolving a range of administrative problems and inquiries and

coordinated meetings.

. Operate desktop computer to compose and edit correspondence and

memoranda from dictation, verbal direction and from knowledge of

policies of established departments/divisions; prepare, transcribe,

compose, type, edit and distribute agendas and minutes of numerous

meetings.

. Developed and organized vendors/groups to come and speak at Mays

Chemical Company to answer and discuss health issues, Organized a

Health Fair for all employees to attend, this health fair was a huge

success, scheduled 100 vendors to participate in health fair.

Oversight of booth reservations, shipment, and care. Maintains

adequate supply of all recruiting materials including new ideas for

giveaways and brochures/inserts.

. Facilitated training for retiree employees, organized, answered

questions and prepared benefit packages to retirees'.

. Prepares and assembles workshop for departments, facilitated

workshops, created correspondence for employees on various issues

concerning healthcare benefits and retirement issues.

Parris Bruner 9556 Mullet Ct, Indianapolis IN 46256 ? 317-***-**** ?

************@*****.*** (con't)

. Schedule, tracking and coordinate meetings, interviews, appointments,

events and other similar activities for supervisors, which also

includes travel and lodging arrangements. Created power point

presentations, preparing flyers for announcements within company

. Sent out correspondence to companies and managed details of multi-

party conference calls, in-house and off-site meetings and luncheons,

travel arrangements, calendars, itineraries and agendas.

. Updated all outdated communication within the company, Wrote

announcements for the company, Prepared welcome packets for other

summer interns, Updated job descriptions for all employees, updated

Mays Chemical website

Professional Development and Education:

. Vincennes University, Vincennes, IN,, Currently pursuing a

communications degree at Ivy Tech Univ.

. Conflict Management Certificate - Ivy Tech

Volunteerism

Republican/Democratic committee

YMCA - Ft. Benjamin Harrison

JAMA - Patience and empathy established during volunteer work with

economically disadvantaged children

References available upon request

Contact this candidate