Customer Service Representative

Location:

Posted:

May 30, 2014

ANGELA GRIFFIN

*************@*****.***

317-***-****

CUSTOMER SERVICE/OFFICE

Satisfied customers, and resolved issues, are important to me. I enjoy helping others, therefore I am

seeking a position that will utilize my, skills and experience.

KEY QUALIFICATIONS

Inbound, Outbound Calls, Trouble Shooting, Deadlines, Scheduling, Office Equipment, Microsoft Word

WORK EXPERIENCE

Kelly Services/Stericycle Recall Information Center ; Indianapolis, IN- Customer Service

Representative 4/2013 – 12/2013

Job duties include answering inbound calls, for Abbott Diabetes Care, informing customers of recall

options. Inbound calls for Viking Range LLC verifying recalled item, ordering repair kits and assisting

customers with scheduling service for repair. Processing Business Reply Cards, contacting customers or

businesses if additional information is needed for processing.

Kelly Services/WellPoint; Indianapolis IN -Customer Advocate (10-2012 - 1-2013)

Job duties included answering Inbound and outbound calls assisting members with payment and premium

information for Anthems Part D Prescription Drug Coverage. Explaining drug coverage and copay

changes. Placing outbound follow up calls to customers and Express Scripts.

Volt Technical Services/ Stericycle Recall Information Center; Indianapolis, IN-Customer Service

Representative (7/2012 - 10/2012)

Job duties included answering inbound calls informing customer of the GE recall of options concerning

the recall, ordering recalled part and setting up service for repair.

AJWright Retail Store; Indianapolis, IN -Flow Team Processor (12-2009 - 03/2011)

Job duties included processing incoming shipments, stocking merchandise, recovering the store, assisting

customers and working in the fitting room when needed.

Full Prospective Services Indianapolis, IN- Customer Service Representative (4/2006 -8/2007)

Job duties: answering inbound calls for Government Payment Service, Processing credit card payments

for bail, and commissary payments. Informing teachers, parents and college students of Learn More

Indiana services. Placed orders and tracking shipments of orders for DVS WPBT.

HHGregg; Indianapolis, IN -Customer Service/Management Assist Team (2/2005 - 5/2006)

Job duties included, assisting store managers with difficult customer issues, resolving problems, incoming

and outgoing calls to customers, manufactures, and warranty companies. Performing basic trouble

shooting, scheduling service and following up on repairs.

EDUCATION & TRAINING

3/2009 TO 6/2011, MEDICAL ADMIN. AND RECORDS (ANTICIPATED ASSOCIATES), UNIVERSITY OF PHOENIX

11/1992 TO 9/1993, MEDICAL SECRETARY/ACCOUNTING (CERTIFICATE), KAPLAN COLLEGE