Customer Service Sales
Resume:
Nisel Juliana Anello
**** ******** *****, *******, ** 30040
***********@*****.***
Hiring Manager,
Are you in need of a Benefits Coordinator in your Atlanta location? Want a go-getter with large
group training, program implementation and insurance experience? Need someone that is
customer service driven but still looks out for the bottom line? I’m
a
licensed
insurance
agent
who also has experience in Wellness Benefit coordination.
I can bring to your organization
a background of customer service
a dedication to healthy living education and implementation for your customers and
employees
knowledge and skills in insurance benefits and plans
Certified CPR AED Instructor
Attached is my resume for your review. I look forward to speaking with you.
All the best,
Nisel Anello
Nisel Juliana Anello
6785 Sunbriar Drive, Cumming, GA 30040
***********@*****.***
Sales and customer service professional with diverse industries and
exceptional administrative and communications skills.
DEMONSTRATED SUCCESS RECORD
Achieving and exceeding set sales and budgeting goals
Initiating and creating training guidelines and programs
Planning and implementing large corporate events
CORE COMPETENCIES
Team building and development
Event planning and management
Building and retaining client base
Budget management
SKILLS AND EXPERIENCE
COMMUNICATIONS
Assist with the administration and coordination of employee benefits including but not limited to
medical, dental, life insurance and disability
Acted as a liaison between carriers and group/individual clients with regards to enrollments,
claims and billing needs
Created and developed employee training and sales manuals and videos
Instituted daily communications system for employee sales and development tracking
Established user-friendly in house sales accounting system that increased accuracy of financial
records
Curated and edited professional newsletter used corporately to track and acknowledge employee
successes
Nisel Juliana Anello
6785 Sunbriar Drive, Cumming, GA 30040
***********@*****.***
HEALTH INSURANCE RELATED SKILLS
Primary Responsibilities: Provide excellent customer service, consistently meet established productivity,
schedule adherence, and quality standards. Address customer inquiries, explanations of payments, claim
status, plans, and benefits, call resolution may include investigating and requesting reprocessing of
claims. Then following up to confirm updates and changes were made.
Know all insurance plans offered, and explain information clearly and succinctly. Respond
to customers in a polite and courteous manner, projecting patience, confidence, knowledge, empathy,
engagement, and sincerity in tone, words, and actions. Establish rapport with callers and inspire
confidence to positively influence the caller's experience. Communicate effectively with other
departments, providers, or health plans to ensure prompt and accurate resolution of calls and client
concerns.
Wellness Program - Act as a liaison between insurance companies and small groups to facilitate a
wellness
program
that’s
a
good
fit.
Including
but
not
limited
to
readily
established
programs.
CPR AED Instructor – Certified through the American Heart Association
WORK EXPERIENCE
Owner – Southern States CPR – CPR AED Training and Certification, Alpharetta GA
2010-Current - Metro Atlanta Financial Group
Wellness Coordinator Atlanta – Licensed Agent
2009-2010
Dillard’s
- North Point Mall Fragrance
Department Manager Alpharetta
2005-2008 Rick Hendrik Chevrolet
Administrative Manger Duluth
2001-2005 Nordstrom - Perimeter Mall
Spa Director/Cosmetics
Business Manager Atlanta
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