Customer Service Sales Representative

PO Box ****

Desoto, TX ***** Phone 469-***-****

E-mail ************@*****.*** Steven D. White

Objective To obtain a job that will utilize my business

skills and experience while providing an

opportunity for career advancement. The skills I

have acquired will help me contribute in any

position that I may obtain.

Key Skills Proficient in Microsoft Office and all Windows

Operating Systems. Punctual, responsible, and self

motivated worker who works effectively as part of a

team or independently, requiring minimum

supervision. Excellent verbal and written

communication skills. Quickly and easily

establishes a rapport with individuals of various

backgrounds, cultures, and professional levels.

Energetic, mature worker who motivates others

through strong communications, skills, and team

leadership.

Education [ 1991-1995 ] Daingerfield High School

Daingerfield, TX

High School Diploma

[ 1996-1996 ] NTCC

Mt. Pleasant, TX

College Credits Obtained

[2002-2002 ] Microhard

Technologies Dallas, TX

Certificate Obtained - " A+ and Network + "

Professional [ 2004-Current ] Siemens Technologies Irving, TX

experience Service Coordinator

Communicates clear and accurate information to

External customers, internal customers, service

Technicians, and Coordinators.

Handles remote dial-up connections, on-line service

functions using Apogee Systems.

Responsible for remotely raising and lowering

temperatures for numerous commercial accounts.

Handles operator support, fire system

troubleshooting, security system troubleshooting in

order to resolve issues.

[ 2002-2004 ] ADT Security

Dallas, TX

Optimizer

Responsible for assigning and scheduling work for

ADT Technicians.

Place Technicians en route, on site, and clear them

from the location.

Manage Technicians productivity.

Communicate with customers to schedule service

request.

[ 1998-2002 ] Protection One Security

Irving, TX

Customer Service Representative III / Acting

Specialist

Assisted Team Leader in managing 14-22 employees.

Key player in the development of the Customer

Service Retention team, whose goal is to satisfy

and retain Protection One's customer base.

Responsible or offering one call resolution and

performing follow-up calls whenever necessary.

[ 1997-1998 ] Aegis Communications

Irving, TX

Customer Service / Sales Representative

Worked on Easy Reach 800 campaign.

Responsible for customer billing issues and long

distance options.

[ 1997-1997 ] Redbird Ford

Duncanville, TX

Porter

Responsible for vehicle oil changes.

Responsible for giving courtesy rides to customers.

1996 - 1996 ) Lowes

Mt. Vernon

Shipping an Distribution

Order picking.

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