Engineer Sales
Resume:
John Stenhouse
Raleigh, NC 27612
****.*********@***.***
Seeking a technical support or field engineer position.
• Capable technical support rep with 20+ years of pre and post sale experience.
• Experience in design, deployment, and support of PCs, servers and storage systems.
• Extensive customer experience at all levels.
EMPLOYMENT EXPERIENCE:
Field Systems Engineer ScaleMP 2011 - 2013
www.scalemp.com $4Million annual revenue mid-stage start-up re-launching US sales efforts.
Provide technical training and support of Linux server virtualization software to tier 1 OEM teams and systems integrators. Responsible for partner field training, application definition, and configuration support.
Channel Support Manager- East Promise Technology 2010 - 2010
www.promise.com $200Million Taiwanese storage components manufacturer expanding into storage solutions.
Responsible for 1st level support to partners and their customers on the Eastern Seaboard for RAID controllers, storage arrays, and virtualization appliances. Worked with distributors, VARs and systems integrators for training, product configuration, and customer support.
Field Support Manager RelData, Inc. 2007 - 2009
www.reldata.com – early stage storage virtualization start-up – failure to secure “B” round funding in 2009 forced closure.
Supported partner network and end user customers for the first open systems storage gateway.
Supported key customers AIM Healthcare and AmSurg and nat’l partners – Prosys &Pomeroy.
Technical Support Manager SpectraLogic Corp. 2005 - 2007
www.spectralogic.com - $100Million privately held Back-up and Archive specialty firm.
Managed pre and post sales technical support efforts for data protection (back-up, archive, and encryption) systems with channel partners, enterprise and SMB customers.
Sr. Channel Support Engineer QLogic Corp. 2001 - 2005
www.qlogic.com $250 Million dollar SAN infrastructure supplier that grew to $750 Million while I was there.
Provided technical support to OEM, distributor, and channel accounts for Fibre Channel HBAs and switches. Provided evangelist support and technical training to Sun, EMC and storage VARs.
Certified on HBAs, switches, and multi-protocol routers
Field Engineer Quantum Corp. 1997 - 2001
www.quantum.com $2Billion suppler of hard disk drives, tape, automation, SSD and NAS products. Sold HDD div. to Maxtor in 2001.
Technical support of regional OEMs and government systems integrators for storage devices – HDD, SSD, DLT tape drives and “white box” tape library platforms.
Architecture Evangelist Intel 1996 - 1997
www.intel.com $20Billion manufacturer of semiconductors, microprocessors, systems components and white box solutions.
Liaison to executive IT management to accelerate technology adoption by presenting product roadmaps and application capabilities. Also launched Intel white box products training a network of 200 resellers.
Regional Systems Engineer Maxtor 1991-1996
www.seagate.com $2Billion manufacturer of Hard Disk Drives acquired by Seagate in 2006.
Supported regional sales teams in “tier 2” OEM design qualification, distributor technical, handling, and sales training.
John Stenhouse, page2
Technical Systems Engineer Intel – PC Enhancement Organization 1985-1990
www.intel.com internal start-up chartered with developing Intel branded end users PC products to be sold through distribution.
Trained and supported regional distributors, and resellers for memory expansion, processor upgrades, and Ethernet adapter products.
Field Applications Engineer Texas Instruments 1979-1985
www.seagate.com $2Billion manufacturer of Hard Disk Drives acquired by Seagate in 2006.
Pre and Post sales support of terminals, printers, and hard disk drives with end users, OEMs and resellers. RS232 and parallel interface & driver diagnostics, assembly language programming, and datacommunications experience.
EDUCATION: BA – Mathematics, The University of the South, Sewanee, TN 1978
Technical Knowledge:
• Systems architecture
• Virtualization - server and storage
• Data storage and security
• Cloud services
• HPC, Big Data, Bioinformatics
Professional Proficiency, Training & Certifications:
• MS Office – Word, Excel, Outlook
• Windows XP, Vista, Systems 7
• Linux command line
• Serial and parallel architectures including Infiniband, PCIe, PCI,
• Device interfaces – IDE/ATA, SCSI, SATA, SAS
• Storage interconnects – Fibre Channel, iSCSI, Gigabit Ethernet
• Maxtor / Quantum – ATA and SCSI drive interfaces, Intel IOmeter, and HDD testers.
• QLogic - Certified SAN engineer
• Intel – x86 processor & coprocessor architectures, Ethernet adaptors, memory expansion.
• Texas Instruments – Peripheral interfaces, HDD - ST506 & ESDI controllers and drive firmware, TMS 9900 assembler, datacommunications protocols (IBM 3270, 3780).
• Wilson Learning – Managing Interpersonal Relationships
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