Quality Assurance Customer Service
Resume:
Randal D. Flowers
***********@*****.***
Fort Mill, SC 29715
Education
Clemson University Clemson, South Carolina
B.S. in Applied Economics and Statistics, Dec 2008
Experience
Quality Assurance/Some Project Management/Estimating Various Locations, US
Employed Since December 2013 by Industrial Services Group as a Quality Assurance Technician.
o Acted as a representative for the company and communicated with customers to assure that
work performed was in compliance with scope of work.
o Combined 1500+ QC hours dealing with FRP.
o Successfully managed and completed the Horsehead project (a chemical production plant in
SC) for several months.
o Oversaw installation of thousands of feet of fiberglass pipe.
o Managed twenty employees onsite
o Met with other project managers daily to report progress, order material, complete time sheets,
and delegate work.
o Completed over 1500 repairs, tested again, and passed at twice the normal operating pressure.
Also spent a month in Amarillo, TX performing as a QC at Xcel Energy Harrington Station.
o Relined 10,000 sq ft of steel supply and return pipe with a fiberglass laminate.
o Responsible for assuring that the laminate was being installed properly.
o Wrote daily reports and submitted to Xcel Energy engineers.
Between those two jobs I worked in the office assisting our company estimator/contract coordinator.
o Process included performing take offs on each job we were bidding on.
o Bids would range from $10,000 to $3,000,000.
o Looked at all cost involved in performing the job and added our desired profit margin to that
number, then submit that to the vice president for review.
From April 1st through May 20th 2014 I worked on a project in Wilmington, NC.
o Job consisted of replacing thousands of feet of pipe and several tanks.
o Worked in an administrative position creating spreadsheets with all parts (bolts, nuts, washers,
gaskets, pipe, flanges…) in order to complete the job.
o Ordered parts and separated them per job when they arrived.
o This was a $2,000,000 project completed on time.
Consulting Sumter, SC
Also currently working for myself as a timber consultant/salesman.
o Meet with private land owners and negotiate contracts between them and several different
timber companies in order to clear land, or thin areas of timber and get it delivered to the mills.
From August 2013 through December 2013 I consulted for an individual that owns several businesses.
o Created spreadsheets looking at profit margins versus sales in each area and adjusted prices
resulting in increased sales and profitability.
Bellwether Forest Products Columbia, SC
From August 2012 through August 2013 I was on a one year contract to start and develop a trucking
company for a timber company.
o Began by purchasing five older log trucks.
o Handled hiring and firing of drivers,
o Handled payroll.
o Created weekly spreadsheets using formulas and graphs showing cost per ton/per mile to
deliver timber to mills.
o Adjusted routes, changed parts to increase fuel mileage, and used this information in order to
decrease fuel cost and increase profitability within the trucking company.
o Purchased special permits for out of state deliveries.
o Handled leasing trucks when needed.
o Created and submitted weekly expense reports to the company owner and consulted with him to
agree on improvement actions.
o After the contract was up the company had all new Kentworth log trucks and policies were in
place. The trucking company is still up and running successfully.
Home Branch Ranch & Cutting Horse Training & Showing Manning, SC & Weatherford, TX
November 2011 through August 2012.
o Managed fifteen horses and some cattle for a small ranch.
o Responsible for every aspect of the ranch which consisted of training horses, showing them,
keeping them in good physical condition, feeding, vet care and so on.
o Managed one to two other employees that assisted when needed.
o Traveled to Texas to train and show for a couple of months.
Columbia Farms Leesville, SC
From February 2009 through November 2011 I was employed by Columbia Farms as a Broiler Field
Service Representative.
o Responsibilities included visiting anywhere from seventeen to twenty two farms every week
making sure they were complying with company policy.
o Wrote service reports detailing how each flock was progressing and any issues that it may have
had.
o Ordered feed.
o Delivered medication and other farm chemicals.
o Dissected birds and diagnosed health issues.
o Kept up with mortality.
o Attended weekly meetings, and reported information to the Broiler and Production Manager
during meetings about each farm’s performance.
Robert Fleury Appraisals Sumter, SC
South Carolina State Certified Real Estate Apprentice Appraiser.
o Responsibilities were to determine the market value of different real estate properties within the
Sumter County area under a supervisor.
Prestage Farms Clinton, NC
Filled internship position with Prestage Farms over the summer of 2007.
o Received training in most areas of the Swine Division from working at the AI Center, a Sow
Farm, the Feed mill, Angus Farm, and working with people like Service Managers, Farm
Managers, Finance Directors, Nutritionists, Swine Veterinarians, the Purchasing Agent, and
Data Entry.
o During the entire summer I collected financial records, inventory records, and field data.
o Performed cost analysis concerning one insemination versus two inseminations while creating
the software application to analyze the data.
o Analysis was complete and presented in a manager’s meeting.
o Worked on special projects for Prestage in the Summer of 2008 dealing with feed costs,
commodity market prices, and other areas
Skills
Computer Skills
Extensive knowledge of Excel
o Macros.
o Pivot tables.
o Time series.
o Graphs.
o Formulas.
o Regression analysis.
o Creating and using software applications for the use of business management.
o Word.
o PowerPoint.
o Adobe.
o SAS (Statistical Analysis System)
Communication Skills:
Ability to work individually or as part of a team to accomplish goals, and implement plans.
o Current position requires me to communicate very effectively on a day to day basis in
order to accomplish my objectives.
o I believe that communication within and around a company is one of the most
important tools used in success.
Career Goal
Looking to redirect my career towards using the knowledge that I obtained while earning my Bachelor’s
degree in Applied Economics and Statistics from Clemson University and am sure that a career in some area of
finance or operations management is where I need to be.
References:
Dr. Charlie Curtis Retired Clemson University Professor 864-***-****
Reggie Epps SC Safety Manager, Industrial Services Group 803-***-****
Brian Turner Customer Service, Sumter Packaging 803-***-****
Brad Beverly Timber Buyer, Bellwether Forest Products (803) 409 866
Jill Knotts Account Rep. First Franklin Financial 803-***-****
Wayne Brown Salesman, MSI 803-***-****
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