Customer Service Sales

Kelly Mulligan

**** *** ****** ****. #***

West Palm Beach, FL 33409

Phone: 661-***-****

E mail: *********@*****.***

Objective

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a

desire to utilize my skills obtained through experience in the fields of real estate and business.

Education

6/1976 College Prep West Covina High School

12/1998 Real Estate Principles C 21

7/2009 GC Florida Real Estate Sales Associate Licensing Course

Work Experience

3/2010 – 06/2013

Concessions Supervisor

Roger Dean Stadium, Delaware North Company

Supervised and managed the operations of the concessions within the stadium. In addition to handing the

operational, sales and management duties, I was involved with creating marketing strategies in an effort to

increase sales revenue. Trained concession staff members, and provided performance management.

When working behind the counter, I was responsible for selling products to customers, and maintaining a

pleasant attitude in an effort to create a positive customer experience. I also carried out operational duties,

including opening and closing the concession stands and beer portables, closing out the cash register and

maintaining inventory levels.

7/2000 01/2014

Realtor®

Realty Executives Santa Clarita

Present purchase offers to sellers for consideration. Confer with escrow companies, lenders, home inspectors,

and pest control operators to ensure that terms and conditions of purchase agreements are met before closing

dates. Interview clients to determine what kinds of properties they are seeking. Prepare documents such as

representation contracts, purchase agreements, closing statements, deeds and leases. Coordinate property

closings, overseeing signing of documents and disbursement of funds. Act as an intermediary in negotiations

between buyers and sellers, generally representing one or the other. Promote sales of properties through

advertisements, open houses, and participation in multiple listing services. Compare a property with similar

properties that have recently sold in order to determine its competitive market price. Coordinate appointments to

show homes to prospective buyers. Generate lists of properties that are compatible with buyers' needs and

financial resources. Display commercial, industrial, agricultural, and residential properties to clients and explain

their features. Arrange for title searches to determine whether clients have clear property titles. Review plans for

new construction with clients, enumerating and recommending available options and features. Answer clients'

questions regarding construction work, financing, maintenance, repairs, and appraisals. Inspect condition of

premises, and arrange for necessary maintenance or notify owners of maintenance needs. Accompany buyers

during visits to and inspections of property, advising them on the suitability and value of the homes they are

visiting. Advise sellers on how to make homes more appealing to potential buyers. Arrange meetings between

buyers and sellers when details of transactions need to be negotiated.

Advise clients on market conditions, prices, mortgages, legal requirements and related matters. Evaluate

mortgage options to help clients obtain financing at the best prevailing rates and terms. Review property listings,

trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings in

order to remain knowledgeable about real estate markets. Investigate clients' financial and credit status in order

to determine eligibility for financing. Contact property owners and advertise services in order to solicit property

sales listings. Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred.

Visit properties to assess them before showing them to clients. Contact utility companies for service hookups to

clients' property. Conduct seminars and training sessions for sales agents in order to improve sales techniques.

Appraise properties to determine loan values. Solicit and compile listings of available rental properties.

12/1998 7/2000

Realtor®

Century 21 Country Magic

Same duties as Realty Executives listed above.

12/1989 12/1998

Customer Service Representative, Licensed Insurance Agent

State Farm Insurance – AVL Insurance

Sell life, property, casualty, health, automotive, and other types of insurance. Calculate premiums and establish

payment method. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest

additions or changes, or to change beneficiaries. Confer with clients to obtain and provide information when

claims are made on a policy. Contact underwriter and submit forms to obtain binder coverage. Customize

insurance programs to suit individual customers, often covering a variety of risks. Develop marketing strategies

to compete with other individuals or companies who sell insurance. Ensure that policy requirements are fulfilled,

including any necessary medical examinations and the completion of appropriate forms. Explain features,

advantages and disadvantages of various policies to promote sale of insurance plans. Explain necessary

bookkeeping requirements for customer to implement and provide group insurance program. Inspect property,

examining its general condition, type of construction, age, and other characteristics, to decide if it is a good

insurance risk. Interview prospective clients to obtain data about their financial resources and needs, the physical

condition of the person or property to be insured, and to discuss any existing coverage. Monitor insurance claims

to ensure they are settled equitably for both the client and the insurer. Perform administrative tasks, such as

maintaining records and handling policy renewals. Plan and oversee incorporation of insurance program into

bookkeeping system of company. Seek out new clients and develop clientele by networking to find new

customers and generate lists of prospective clients. Select company that offers type of coverage requested by

client to underwrite policy. Sell various types of insurance policies to businesses and individuals on behalf of

insurance.

1/1984 – 3/1987

Quality Assurance Laboratory Technician

Anheuser Busch

Ensure that manufactured products meet safety standards and company specifications by examining products, taking

samples and conducting experiments. Inspect finished products, checking for specified colors, labeling and

packaging. Identify imperfections using mechanical or electronic equipment and chemical analysis by performing

routine tests to determine if the products meet certain standards.

3/1976 – 3/1987

West Covina Hospital

Head Cook

50 bed hospital, 100 hospital and clinic employees

Prepared specified foods, including soups, sauces, vegetables, starches and entrees and desserts as outlined on

menus and production sheets, by following recipes according to the standardized recipes, utilizing portion scales,

measuring cups and spoons. Safely using a variety of equipment and utensils such as blenders, mixers, and

slicers. Carved meat, fish and fowl, accurately for individual servings and in accordance with production sheets,

following correct meat slicing guides. Monitored food being prepared and made appropriate adjustments to

ensure quality standards were meet. Added seasonings to food during mixing or cooking as needed. Observed

and tested food being cooked by tasting, smelling, or checking to determine that it is cooked according to

standard. Reviewed work schedule to ensure that all food was completed on time. Routinely reviewed menus,

advance preparation sheets and production sheets to determine type and quantity of products to be prepared.

Routinely checked thermostat controls to regulate the temperature of ovens, broilers, grills, roasters, and steam

kettles. Enforced sanitation standards, policies and procedures, and training programs to provide a safe working

environment. Practiced appropriate hand washing in accordance with established procedures. Maintained

working area in a neat, clean, and orderly manner, consistently employing "clean as you go" techniques.

Awards

Realty Executives Top 10 2003

Realty Executives Top 25 2004, 2006, 2007

Realty Executives Outstanding Sales Achievement 2001, 2002, 2005

Volunteer Work

1992 2004

William S. Hart Pony Baseball Board of Directors

References

Connie Pettersen, Office Manager, 661– 609 2601

Nicole Wong Lopez, Office Manager, 661-***-****

David Loyd, Broker, 661-***-****

Eric Page, Facilities Manager, 723-***-****

Why You Should Hire Kelly Mulligan?

I always tell the truth, I work at being honest even when it’s not easy. I deliver strong customer service and

customer communication. I listen! I am patient, understanding, and go the extra mile. I follow a defined schedule

and plan of action to achieve my goals. I use common sense and am an excellent problem solver. I am committed

to being a great person. People and my peers respect me. I am a stage 3 cancer survivor and am a person of

strong character.

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