Customer Service Manager

Santiago Urosa

*** ******** *****

Phone: 908-***-****

Hillsborough, NJ 08844 Email:

*************@*****.***

PROFESSIONAL SENIOR TECHNICIAN and MANAGER

Highly-motivated young business professional with both professional

training and experience in overseeing and coordinating the daily activities

of the network and telecommunications. Advanced skills include overseeing

complex, long-range projects, particularly those involving development and

implementation of technology and internal business systems.

KEY SKILLS

Technical Management Contract Negotiations Inventory Management

Software/Hardware Leadership Skills Purchasing

implications High-proficiency Sales Account Management

Strategic Project Management Customer Service

Planning/Analysis Human Resources Vendor Management

Interpersonal Skills

EXPERIENCE HIGHLIGHTS

Technical Skills and Applications

. Seven years of experience in the technology field, Strong Networking

and VoIP background. Hands on technical manager

. Skilled in precise timeline mapping, managing efficient and steady

task completion to ensure customer satisfaction, while controlling

costs.

. Skilled communicator and liaison between all project team members,

particularly in facilitating ongoing communications with all

stakeholders throughout life of projects.

Managing Engineers and Technicians:

. What goes into your daily management Skills

Applications and Processes

. Experience with WAN/LAN technologies

. Core Understanding of LAN, WAN, and Voice Network environments,

routing protocols, including TCP/IP, DHCP, DNS, LAN, WAN, Wireless,

IPsec VPN, load balancing, redundancy

. Experience managing Data Network/Telecommunications projects

including: hardware installations, software installations,

configuration management, upgrades and modifications to enhance

network performance, capacity, integrity and compatibility.

. Proven success in the implementation and management of global data and

voice networks.

. Experience with Windows environments including Active Directory and

Windows based software solutions

EMPLOYMENT HISTORY

SENIOR TECHNICIAN AND MANAGER, Technical Adventures LLC (Present)

T2 COMPUTER SYSTEMS, Plainfield NJ June 2005-July 2007)

Skills

Operating Systems: Windows 95,98,2000,ME, XP, Vista, 7,8,Server

2000,2003,2008, VMware ESXi, Microsoft Small Business 2003- 2011, Hyper V,

Wyse,

Applications: Microsoft Office XP, 2003,2007,2010,2013, Internet

Applications, Corel WordPerfect, Microsoft Works, Acrobat, Lotus Notes,

Shadow Protect, Symantec Backup, Acronis Backup, QuickBooks, ACT!,

Blackberry Enterprise, Exchange 2003-2010,Go-Global, Magaya, Peachtree,

Octagon, IES US shipping, Dentrix, GoogleApps, Vmware Wyse, DHCP, DNS,

Active Directory

Education & Training

Raritan Valley Community Service

Computer Science- PC Technician.

Watchung Hills Regional High School

Contact this candidate