Customer Service Data Entry
Resume:
Dave Anderson
Stone Mountain, GA 30088
*******@*****.***
Summary: I am a competent, confident, self-starter who can troubleshoot, repair,
and upgrade computer systems on a large scale to get them working
well together in a networked environment. I am a hard worker with
excellent customer relation skills.
Accomplishments:
Technical liaison
Acted as liaison between the help desk and tech support. Kept both
teams informed on any issues and helped to resolve them.
Supervision
Supervised a data entry staff.
Musician
Provide musical support for the worship experience.
Experience: Shaw Temple AME Zion Church Smyrna, GA
Musician 3/2004 to Present
Provide musical support for 7 choirs, performers, and other musical
groups.
Part of a team that helps prepare the congregation for the worship
experience.
Infinity Insurance Companies Alpharetta, GA
Technical Support Specialist 2/2001 to 1/2009
Provided technical support to workers in information processing
departments.
Used diagnostic tools to detect errors.
Removed virus/malware on all hardware.
Remotely took control of user's computers via VPN client.
Performed daily, weekly, monthly, quarterly and annual backups of
the network servers.
Responded to written and telephone request for hardware and
software related issues.
Provided direction and assistance to help desk co-workers and end
users.
Worked as liaison between help desk and tech support.
Supervised and managed safe disposal of old equipment.
Evaluated work load and capacity of computer system.
Reviewed and tested programs written by programmer analyst.
Consulted with user to identify current operating procedures and
clarify program objectives.
Responded to written and telephone requests for hardware or
software problems for all systems.
Provided personalized service to all users.
Used diagnostic software to detect errors.
Provided direction and assistance to helpdesk co-workers.
Prepared and presented AV equipment for all meetings.
U.S. Communications Norcross, GA
System Administrator 3/1997 to 1/2001
Troubleshot and maintained network.
Restructured and improved procedures for backup of network.
Presented expedited solutions to network problems.
Was on-call for network related issues.
Performed technical support on all hardware and software for all
users.
Consulted with users to identify current operating procedures and
clarify program objectives.
Responded to written and telephone requests for PC and network
issues.
Scheduled and performed daily, weekly, monthly and annual
backups of network servers.
Performed backup and restore operations for lost or corrupt data.
Upgraded hardware and software for the company.
Repaired corrupt databases.
Tested and installed software.
Ran and distributed reports.
Organized safe disposal of old equipment.
Trained new tech support employees.
Network Courier Hapeville, GA
Customer Support 3/1996 to 3/1997
Routed national and international shipments.
Worked with airlines, trucking companies, rail companies, and
couriers to schedule the pickup and delivery of packages and freight
from hourly, to same day or long term deliveries.
Dispatched drivers for local pickups and deliveries.
Contracted couriers for remote deliveries and pickups.
Provided customer service for all customer.
Troubleshot delivery issues.
Performed local and long distance driving in vans and box trucks.
Maintained large accounts.
Interactive Business Buckhead, GA
Consultant 10/1998 to 2/1999
Built PC Computers.
Imaged hardrives.
installed and configured software for users.
Performed desktop support for 400+ users.
Performed light network support.
Scancraft Duluth, GA
Data Entry Supervisor 7/1997 to 1/1998
Supervised data entry staff located at Kaiser Permanente in
Norcross GA.
Created employee payroll database.
Trained new employees.
Performed data entry duties.
Education: Georgia Piedmont Technical College Clarkston, GA
AAS Automotive Technology 2013
References: Available upon request
Contact this candidate