Customer Service Technical Support

Michael Howard

**** ** ***** ***** ****: 214-***-****

Dallas, Texas 75248 Email: **********@*****.***

Objective: To gain a full time position that will improve my skills and gain experience that will aid in obtaining

Microsoft certifications.

Summary: Experienced network security analyst with experience in Microsoft software and operating systems

and in improving and maintaining internal software systems.

Relevant Experience:

IT Consultant to Frank Tupper Smith Jr. and Associates P.C. 2006 Present

● Taught computer training classes on Microsoft Office, Windows XP, and Windows 8 that

improved employee efficiency and cut back on service tickets by 20%.

● Independent contractor responsible for technical support and training for all employees.

● Designed efficient network infrastructure and centralized and digitized all internal files to allow

access by appropriate employees.

● Modernized computer systems by researching, buying, installing, and maintaining business

software ranging from management software to antivirus software.

IT Consultant to Readwell Publishing, Inc. 2008 Present

● Provided independent, part time consulting support on IT issues.

● Improved upon network infrastructure to allow systems to be more easily maintained and

require less upgrading.

● Maintained and improved upon company web presence, including websites and social media

presence.

● Introduced changes in IT procedure to allow more efficient processing of customer complaints.

● Led a small team in the development of a new system to support online purchases by

customers.

Skills:

Computer Experience

● I have taken two classes designed to prepare students for using Windows Server 2003, as

well as several programming classes and systems analysis classes in which I served as the team

leader for all group submissions.

● I am expertly proficient with Microsoft Office and all modern Windows Operating Systems.

Education:

1 JJ Pearce High School, Texas, Graduated August 2003 May 2006

2 Collin College August 2008 May 2010

3 University of Texas at Dallas August 2011 May 2012

4 Collin College August 2012 Present

● Attending part time, Business Administration degree with IT focus

Contact this candidate