Technician Software
Resume:
Emmitt D. Gayton
*******@*********.***
SKILL EXPERIENCE
Desktop Support 19 + years
Migrations/Deployments 7 + years
EDUCATION/TRAINING
Electronic Technician, Dallas, TX
Video Technical Tech
Trained In First Aid
Trained in CPR
Trained in Proper Fire Extinguisher Use
General Fire Fighting Training and Damage Control
EXPERIENCE
Freestone Insurance, Dallas, TX May 2013 – Active
Desktop Support Analyst (Perm)
• Used Admin Rights to Add, Remove and changed Users Passwords in Active Directory.
• Ghost Imaging - Win XP and Window 7 for New and Refurbished PC for End users.
• Familiar with O/S XP, Window7 x64 x86, Office Pro 200*-****-****, Word, Excel, Outlook,
• Visio Pro 2010, 2013, Visual Studio 2008,2010,2012,2013, Acrobat Pro & Acrobat Standard
• Also familiar with Network issue and connection on the switches. Able to tone and located port
• Install correct PC drivers for each Model of Computers
• Installed proper software for each department. Insurance and Basic Software
• Kept track of all inventory on the share drive with correct asset tags.
• Added New Equipment and the Disposal of Old Equipment in the Shared drive Spreadsheet.
• Helpdesk experience able to handle the repair of S/W and all H/W on PC and Laptops.
• Able to setup Network Phones VoIP, Smart Phone, I pads and Tablets
• Able to Setup LAN/WAN and Wireless Support.
• Available to trouble shoot both hands on Repairs and Call Issue. Ticket System Helpspot
• Able to trouble shoot and repair printers. Kyocera, Hp, Xerox, Brothers and Cannon Printers
• EXPERIENCE
Parkland Hospital, Dallas, TX July 2012 – April
2013
Desktop Support Analyst (Contract)
• Involved in Window7 Migration for Parkland Hospital and the backup of all files.
• Supported Hospital personnel include VIPs, Doctors, and Nurses and other Users.
• Used ITSM for incident and Task Management. Average close tickets per month 150 to 220
tickets. Had Administrator Rights to configure and repair end users issues.
• Support Window7, XP, MS Outlook, MS Office 2003/2007/2010 and Excel. Added Software
and made changes when needed. Able to Reimage PC when necessary.
• Handle Backup of Users files, when removing and reinstalling new Equipment.
• Setup printers by static to reinstall IP from original printer settings when swapping out with
new printer to insure no interruption of productivity.
• Repaired IBM and Dell Computers (Desktop & Laptop). Setup Ricoh Lexmark and HP printers
throughout the hospital.
• Installed Citrix on Thin Client and setup Epic for users to logon to Server.
• Inventoried PC, Laptops, hardware and printers - logged and keyed data into Excel spreadsheet.
• Asset Tag information on new equipment on the Database and the removal of old equipment
with Asset Tags for disposal.
• Used LANDesk to remote into desktop and laptops for updates and repairs.
• Used Network toners to find port to make Switches Hot in the DCR room and other location.
• Involved in complete roll out of new Computers, Monitors, Printers and Label printers and all
peripherals.
Modo-Network, Dallas, TX January 2012 – June 2012
Desktop Support Analyst (Contract)
• Windows7 Migration reimaging Laptop and Desktop from XP to Window7.
• Backed up user file and profiles before the Window 7 Migration.
• Handled the repair of Dell computers throughout the building.
• Installed printers and all peripheral devices necessary to complete the job.
Presbyterian Hospital, Dallas, TX July 2011 – December 2011
Desktop Support (Contract)
• Supported hospital personnel including Doctors, Nurses and VIPs.
• Used Service Connect software for closing incident
• Supported O/S Window7, XP, MS Outlook, MS Office 2003/2007, and Excel.
• Handled the repair of HP and Dell computers throughout the hospital.
• Re-imaged computers as need for repairs and installed software where needed.
• Managed the repairs of Zebra printers and HP printers.
• Deleted regular profiles and roaming profiles when needed for repair.
• Processed Asset Tagging and input data into worksheet and internal database
Children’s Hospital, Dallas, TX April 2011 – June 2011
Desktop Support (Contract)
• Supported the Windows 7 Migration and the install of Windows 7.
• Backup user file and profiles before the Window 7 Migration can start.
• Handled the repair of Dell computers throughout the hospital.
• Worked with LANDesk to remote into computers for repair and updates.
• Used Heat Tickets for incident and task management, Office 2003/2007
• O/S XP and Window7 also added software and made changes when needed.
Parkland Hospital, Dallas, TX July 2007 – March 2011
Desktop Analyst (Contract)
• Involved in Window XP Migration for Parkland Hospital and the backup of all files.
• Supported hospital personnel include Doctors, Nurses and VIPs.
• Used Remedy ITSM for incident and task management, Group Wise, Office 2003/2007and OS
2000, XP also added software and made changes when needed.
• Repaired IBM and Dell computers throughout the hospital. HP and Ricoh printers.
• Installed Citrix on Thin Client and setup Epic for use and logon to Server.
• Inventoried hardware, printers, servers - logged and keyed data into Excel spreadsheet
• Asset Tag information on the Database and the removal of old equipment with Asset Tags for
disposal.
• Used LANDesk to remote into desktop and laptops for updates and repairs.
• Used Network toners to find port to make Switches Hot in the DCR room and other location.
• Setup IP address, Subnet mask and Gateway on printer and other peripherals.
• Involved in complete roll out of new computers, printers and label printers and all peripherals.
La Quita Corp., Las Collins, TX April 2007 – June 2007
PC Technician (Contract)
• Backed up and restored files to hardware for digital control devices.
• Checked for name on server, setup domain and host name and verify that information was
correct.
• Verified Active Directory on user and computer.
• Setup subnet mask, IP addresses and the default gateway.
• Pinged location to verify if location needs to be updated
• Prepared new products for new software to be delivered to system.
• Updated and logged information in Excel to keep records up date and active.
Citicorp, Las Collins, TX November 2006 – March 2007
PC Technician (Contract)
• Complete Setup on 20 to 30 PC at any given time.
• Re-imaged and ghosted software from server as need for employee department workstations.
• From (CMD) checked IP, release IP and renew IP as requested.
• Migrations break and fix, PC repairs upgrade and diagnostic.
• Mapped and set up printers –Asset control provide security for PC desktops.
Turtle Dove Apartments, Dallas, TX February 2001 – April 2005
Maintenance Technician
• Responsible for maintenance throughout the properties.
• Repaired electric appliance and plumping problems.
• Remodeled damage sheet rock, tape - bedding, mud texture and painting.
• Kept inventory of all order supplies.
Intervoice/Brite, Dallas, TX April 1998 –
August 2000
PC Technician
• Handled new installs, upgrades, repairs on desktop, laptop and printers.
• Worked with SCSI, IDE peripheral devices, Microcomputer, handled warranty issues as needed.
• Performed hardware maintenance on about 1100 workstations and installed corporate standard
software.
• Familiar with Win95, Win98, 2000, NT4.0, Win XP and NetWare installation.
TECHNICAL SUMMARY
O/S Windows7, XP, MS Office 2003/2007/2010, MS Outlook, Excel, Citrix-EPIC and the repair of HP,
Dell, Gateway, IBM Computers, LANDesk, Asset Management, Inventory, ITSM, Remedy and Heat
Ticketing Systems, Active Directory and DHCP
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