Project Manager Quality

Confidential

Debra Weakly

**** *. ****** ***** • Gilbert, AZ 85234 • 480-***-**** • *********@***.***

Core strengths & skills

Analytical Problem Solver • Relationship Manager • Effective Change Agent • Self-Directed • Detail Oriented •

Results Driven • Spearhead Projects & Teams • Proactive Attitude • Energetic

Career background

Bank of America 1980 – 2013

Key Accomplishments:

• Participated in key enterprise projects:

o Enterprise Data Management Policies & Standards for Data Quality

o Customer Solutions

o Conversions to/from First Data Resources, Total Systems and CardPac

• Certified 20+ Six Sigma Green Belt projects

• Managed Card systems within the FDR and TSYS processes

• Drive employee engagement activities

Data Quality Analyst – Senior Vice President

• Identification of key performance indicators, measuring key business elements and reporting in a timely manner

to business partners and senior leadership.

• Monthly review of results drove coordination of remediation efforts for all data elements that reported out of

tolerance results.

• Implemented drive calendar for quality control.

• Reduced report latency by 50%.

• Participated in the development of the data governance framework.

• Produced quarterly associate newsletter and coordinated/participated in employee events and volunteer activities.

• Participated in Associate Council increasing associate satisfaction. Developed SharePoint site and quarterly

newsletter.

Data Quality and Governance Manager – Senior Vice President

• Managed the data quality and governance teams.

• Wrote requirements, participated in development and testing of data quality automation tool.

• Initiated self-audits within data quality and assisted other lines of business in development and reporting to senior

leadership.

• Developed workflows and facilitated the identification and remediation of self-identified audit issues.

Business Support Manager – Senior Vice President

• Manage diverse administrative functions including financial control/budgeting, personnel processes, staffing

forecasts, preparation of business reviews and executive summaries, and business continuity.

• Co-led core project to remediate unsatisfactory audit finding.

Project Coordinator – Vice President

• Updated metadata for Customer Relationship Management database and maintained run books for ETL jobs.

• Drove projects involving CARD database. Provided guidance to business units and proejct team members using

effective negotiation skills with internal and external clients to achieve project goals.

Debra Weakly

Technology Information Project Manager

• Liaison between card units and technology, writing system requirements and solution documents.

• Key participant in Total Systems conversions from in-house process and First Data Resources.

• Coordinated large system implementation sand enhancements utilizing database table management, SQL ad hoc

reporting, testing and user support.

Supervisory positions: Merchant Services Support, Data Entry, Embossing and Data Retrieval, Executive Administrative

Assistant.

Diamond Bar Medical Group

1976-1980

• Front Office duties included answering phones, accounts receivable, making appointments, filing, copying, and

insurance billing.

Medical Billing & Coding ICD 10 – Sept, 2013 – March, 2014

Six Sigma Black Belt Certification

Supplier Manager Certification

VISA BankCard School Certification

Volunteer activities include St. Mary’s Food Bank, Salvation Army, Treasures for Teachers, Project Connect, Feed My

Children, St. Vincent DePaul along with many internal Bank of America projects supporting the Environment (adopt-a-

street), Military Advisory Group and PRIDE.

Received letter of President’s Volunteer Service Award from President Obama

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