Customer Service Human Resources
Resume:
Brianna Batteaste Education
March 2013- Current Fayetteville Technical Community College
Durham, NC 27713
Medical Transcription Technician
**********@*****.***
Employment History
Patient Service Associate
March 2014- Current Accounting Principals/ Duke University Health Care Systems,
Raleigh, NC
Identifies correct patient information in EPIC/Maestro Care. Verifies patient
demographic and financial data and edit EPIC/Maestro Care as needed. Identifies
appropriate account and insurance information for patient visits. Obtains copies of
insurance cards as needed. Analyze insurance coverage and benefits for service
and timely reimbursements. Resolve all insurance claim rejections/denials and
remedy expediently. Manage all appropriate alerts in EPIC/Maestro Care per claim
edit. Explain billing to patients per PRMO credit and collection policies, initiate and
develop relations with patients to gather and process information to resolve issues
to receive correct billing information.
Customer Care Representative
Sep 2011- March 2014 Xerox/CVS Caremark, Raleigh, NC
Answering main phone lines in a timely manner, while maintaining customer focus
in stressful situations. Provides problem solving solutions, thoughtful decision
making, providing alternatives, and providing documentation. Demonstrates
professional telephone technique. Maintain communication with pharmacies and
providers to resolve prior authorization denials. Notify members of co-pay
requirements, deductibles and outstanding balances. Collecting premium payments.
Explains billing, arrange payment options with members and screen members for
government sources funding.
Customer Service Associate 2
Feb 2011-Sep 2013 Lowe’s Home Improvement,
Raleigh, NC
Responsible for providing friendly, quick customer
service by answering customer inquiries. Providing
purchase assistance, scheduled installation
appointments, and appointments for installments.
Receptionist
Jan 2007-Sep 2008 North Carolina Mutual, Durham,
NC
Answer telephone, direct calls, take and relay
messages,provide information to callers, greet
persons entering organization,direct persons to
correct destination, deal with queries from the public
and customers, provide general administrative and
clerical support, prepare correspondence, schedule
appointments, maintain appointment diary either
manually or electronically, organize conference and
meeting room bookings co-ordinate meetings and
organize catering events.
Financial Services Representative
Nov 2005-Jan 2006 Coastal Federal Credit Union,
Durham, NC
Balance cash drawers at ends of shifts, and calculate
daily transactions. Cash checks and receive checks
and cash for deposit, verify amounts, and check
accuracy of deposit slips. Examine checks for
endorsements and to verify other information such as
dates, bank names, identification of the persons
receiving payments and the legality of the documents.
Enter customers' transactions into computers in order
to record transactions and issue computer- generated
receipts, in order to prepare them for deposit or
shipment to branch banks or the Federal Reserve
Bank.
Clerical Associate
May 2005-Dec 2005 Blue Cross and Blue Shield of
NC, Durham, NC
Answer telephones, direct calls and take messages.
Compile, copy, sort, and file records of, business
transactions, and other activities. Complete and mail
bills, contracts, policies, invoices, or checks. Operate
office machines, such as photocopiers and scanners,
facsimile machines, voice mail systems and personal
computers. Schedule appointments with employees
with Human Resources Assistants.
References
References are available on request.
Contact this candidate