Customer Service Sales

Sharon Pollard-Waldron

** ********** ******, *******, ** 02382

(Telephone: 774-***-**** (Email: *********@*******.***

Education University of Massachusetts

North Dartmouth, MA

Bachelor of Arts in Sociology

Graduated May 2010

3.824 GPA - Summa Cum Laude

Highest graduating GPA in class degree field

Phi Eta Sigma Honorary Society

Work

Experience Jedwards International, Inc.

Quincy, MA

Operations Specialist - Full-Time (45hr/wk)

May 2012-Present

. Prepares Import Security Filings and other documentation to

obtain clearance of imported shipments through U.S. Customs

and other governmental agencies

. Receives, posts and tracks import invoices, schedules air,

ocean and truck import deliveries, updates and maintains

company tracking database of all incoming import statuses,

and conducts regular correspondence with overseas vendor

offices

. Verifies receiving protocols and maintains warehouse

spreadsheet of all incoming shipments to a high volume

warehouse

. Works closely with other departments to deliver a high

level of service to customers

. Prepares quality control documentation

. Answers customer inquiries and processes verbal, email and

fax sales orders

Margo's Gifts and Interior Design

Osterville, MA

Shipping Manager/Store Assistant - Part-Time

(20-35hr/wk) March 2010-May 2012

. Received, processed, shipped & advertised merchandise

orders

. Updated paperwork filing systems

. Compiled, sorted & verified accuracy of data on all records

& files

. Maintained company website

. Performed a variety of clerical duties as well as cleaning,

organizing

& maintaining orderly work, warehouse & storage areas

Working Waterfront Festival

New Bedford, MA

Intern

October 2009-January 2010

. Transcribed, coded & summarized oral histories to be

uploaded to an online database & published in the book,

"Voices from the Waterfront: A Portrait of the New Bedford

Fishing Industry"(2010)

. Proofread & edited literature for publication

. Assisted with the fundraising, planning, and hosting of the

book release event

. Compiled an extensive electronic database of ethnic media

outlets in New England for use in planning future

organization festivals

JoAnn Fabrics and Crafts

North Dartmouth & Shrewsbury, MA

Sales Associate - Part-Time (25hr/wk)

October 2006-January 2010

. Received numerous manager-nominated employee awards for

consistently providing excellent customer service

. Operated cash registers to process merchandise sales,

orders, returns & exchanges

. Ensured high levels of customer satisfaction by answering

customer questions, respectfully resolving complaints and

concerns, preparing special orders, locating products and

recommending additional items and services as appropriate

Technical

Skills Quickbooks, Microsoft Office

PowerPoint/Excel/Word/and Publisher, Navision, Adobe

Acrobat, General office equipment, Typing speed- 45wpm

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