Sales Manager

Angel Eason

**** *********** *****, ******* *****, Florida 33472

*.*****@**.*** 561-***-****

Strategic Manager with success in expense reduction, increased customer and employee satisfaction,

improved productivity, project management and process efficiency. Expertise in driving efficiency and

productivity using process needs/gaps analysis, liaising across business functions and through the

development and implementation of process improvements. Exhaustive operations expertise drawn from

more than 20 years of experience driving revenue acceleration while investing in unparalleled tools and

cohesive teams.

EXPERIENCE

Store Manager 2014

Crystal Creations - West Palm Beach,Fl

Manage Inventory, Sales, Staffing, Product display and placement. Held weekly meetings to discuss

successes/failures and planning for upcoming week, Established Personnel Training to standardize

teaching methods, Managing daily class schedule to ensure proper staffing and student accomplishment,

Implemented management and inventory controls for store use products. Initiated monthly employee

reviews. Streamlined Special ordering process. Balanced and maintained cash controls. Resolved

employee and customer issues. Solicited sales to ensure sales goals are met. Corresponded with

customers on web and phone sales. Introduced controls for managing customer jewelry repairs and

implemented inspections to ensure timeliness and company standards. Addressed obstacles between

sales, training staff and owner to ensure store goals were met. Planned monthly customer appreciation

days to include organizing demonstrations, ordering themed decor, and planning food and beverages.

Overhauled placement of merchandise to increase product awareness. Implemented sales goals and

instituted a recognition program.

Medicare Recertification and Post Delivery Manager 2007 - 2013

Kinetic Concepts, Inc. - Charlotte, NC

Oversee the day-to-day activities of assigned teams to ensure we deliver world-class customer service and

order fulfillment. Ensures all personnel are fully trained in the established procedures and processes.

Identification of opportunities for improvement by performing root-cause analysis and driving the

development and implementation of action plans. Makes recommendations and executes opportunities

that increase efficiency and productivity, lowers costs, reduces errors and improves customer and

employee satisfaction. Leads teams to achieve and maintain defined metrics with performance scorecard

objectives. Working closely with Intake, Sales, Support, Training, Reporting and Compliance departments,

we ensure streamlined and compliant processes not only within the local Medicare team, but also with our

partners in the Managed Care and Medicaid team. Maintains constant communication with internal and

external Audit teams, Clinical teams, and Billing to build and sustain consistencies in processes, and to

support our initiative to stabilize home care growth and decreased unbilled revenue.

Personal Accomplishments: as the Medicare Recertification Supervisor

• Through process efficiencies drove down aged unbilled by 85% or $2.1M in revenue

• Organizational improvements increased productivity by 20%

• Implementation of Newsletter resulting in increased employee job satisfaction score

of 2%

• Recommendation/implementation of automated processes driving 16% leaner work

force

• Received internal and external recognition for excellence in service and process

management

Personal Accomplishments as the Medicare Order Fulfillment Supervisor:

• Decreased backlog 20% within 2 weeks, with an overall reduction of over 45% by

end of quarter

• Increased meeting customers order demand time by 9%

• Decreased customer order cycle time (input to delivery) by 8 hours

• Received external and internal customer recognition for excellence in service

Fire Fighter/EMS Volunteer 2007 – 2012

Matthews Fire and EMS - Matthews, NC

Emergency Medical Technician 2006 - 2007

Brunswick County EMS- Bolivia, NC

Responds to calls for medical aid including motor vehicle collisions, rescue operations, and any other

incident were EMS has been requested. Provides pre-hospital care at the EMT-Basic level including, but

not limited to, examining patients and monitoring vital signs, administration of medications, insertion of

airway devices including a blind insertion airway device, use of cardiac monitors to acquire and transmit

12-Lead EKG’s and the automated external defibrillator function; other basic and advanced first aid and life

support actions as approved by the North Carolina Medical Board and County EMS Medical Director;

communicates with hospital and/or health care professionals in person or by radio; completes required

reports. Restocks supplies and maintains emergency vehicles and equipment in proper working conditions.

Fire Fighter/EMS Volunteer 2006 – 2007

Oak Island Fire and EMS - Oak Island, NC

Branch Manager 1995 - 2006

CitiFinancial - Aberdeen, NC

Overseeing general accounting functions, including, accounts reconciliation, and cash management.

Administer all financial management systems, evaluating and integrating new applications. Closed and

prepared monthly financial statements and audit reports. By collaborating with the audit team I was able

ensure the accuracy and integrity of our financial information in support of the overall business objectives.

Carried out internal audits to ensure regulatory and company compliance and operational efficiency.

Review of credit and financial reports to manage customer eligibility. Consistently ensured collections of

outstanding accounts to meet or exceed company baselines.

Personal accomplishments:

• Managing an average of 38% annual revenue growth

• Exceeded Return on Cash objectives by 150%

• Spearheading implementation of technology that improved growth and expenditure tracking

processes

• Achieved multiple Million Dollar Manager Awards for managing growth and expenditures to exceed

$1M growth over a one year period.

• Received numerous awards for Sales and Service as Branch of the District and Region.

• District Trainer

Fire Fighter/EMT & EMS Training Sgt 2003 – 2006

Vass Rescue and EMS - Vass, NC

Branch Manager 1992 - 1995

Mercury Finance - Fayetteville, NC

Prepared credit and financial reports. Handled all aspects of budgets and performed variance analysis in

accordance with the company business plan. Compiled periodic financial reporting packages for senior

management. Managed delinquency to align with company metrics and budget allotments.

Personal accomplishments:

• Managing an average of 21% annual revenue growth

• Spearheading implementation of technology that improved growth and expenditure tracking

processes

• Received numerous awards for Sales and Service as Branch of the District and Region.

Education and Professional Development

Methodist College, Computer Science Engineering Studies, Fayetteville, NC

Fayetteville Technical Community College, Notary Public, Fayetteville, NC

Sandhills Community College- EMS and ITLS, Sanford, NC

Brunswick Community College, Anatomy & Physiology, Supply, NC

FEMA, IS -100, IS- 100 LE, 1S- 200, IS - 700, IS - 800, Oak Island, NC

Southern Piedmont Community College, Haz-Mat Operations, Wilmington, NC

American Heart Association, CPR/AED, Charlotte, NC

STATE LICENSES HELD

State of North Carolina Emergency Medical Technician

American Heart Association BLS

American Heart Association First Aid

American Heart Association BTLS

American Heart Association PALS

Emergency Vehicle Driver

PROFESSIONAL CERTIFICATIONS

Lean Six Sigma

Microsoft Excel, Word, Access, PowerPoint, Outlook

SKILLS & ASSETS

Leadership Training Cost Reduction

Project Management Strategic Planning Change Management

Team Building Business Development Long - Range Planning

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