Customer Service Sales

Travonna Byrd

*************@*****.*** **** Peach Orchard

Dr.

757-***-**** Falls Church, Virginia

22043

Experience:

CEB, Arlington, VA February

**** -*******

Business Operations

• Track team performance as well as aggregate and analyze data for internal reports, dashboards and

metrics

o Extensive use of Microsoft Excel and Salesforce

o Collaborate in the creation and maintenance of sales team visit tracking dashboard

o Design and build employee performance tracking reports and campaigns using Salesforce

• Assist Project Support Manager in managing performance of technical projects

• Interact with senior management on tracking performance results.

• Nominated by manager for Account Administrator Taskforce team

o Responsible for developing project case and documentation of Excel manual for new employees

o Organized and created PowerPoint materials for presentation to CEB leaders

o Maintained an active leadership role on the 7-person team

• Assist in onboarding and training of new revenue support staff by creating onboarding guide

• Schedule and coordinate global team meetings, manage conference room reservations and meeting

logistics

• Organize and distribute large volumes of program-specific marketing collateral and materials

• Lead 10-person committee to amplify team cohesiveness through organization and execution of quarterly

events

Insight Global, Vienna, VA June 2012 –

February 2013

Senior Recruiter

• Responsible for full life-cycle recruiting: identify, screen, qualify, interview and confirm prospective

candidates for various technical positions based on client requirements. Built and maintained strong

partnerships with hiring managers and sales management team.

• Provided customer service in a fast-paced team environment while exceeding daily and weekly sales

goals

Nike, Boo Williams Sportsplex, Hampton, VA April 2011-

July 2011 Head Intern

• Facilitated 14 summer tournaments, organized promotions, implemented a follow-up initiative to improve

lines of communication between the facility and participating teams around the U.S.

Leadership/Activities:

Hampton University Softball, Team Captain September 2010-

May 2012

Student-Athlete Advisory Committee (SAAC), Parliamentarian September

2009-May 2012

• Served as the liaison between varsity team and university’s faculty and staff.

• Implemented teamwork and effective leadership skills to reach team goals.

Travonna Byrd

*************@*****.*** 2042 Peach Orchard

Dr.

757-***-**** Falls Church, Virginia

22043

Leadership Application Program, Assisting facilitator September

2008- May 2012

• Enhanced responsibility and organization skills by discussing daily journal entries

• Assisted facilitation of personal classroom learning sessions

Volunteer Activities: Sixth-Mount Zion homeless shelter, YMCA Annual Jump Rope for Heart, American Heart

Association Heart Walk, Make-A-Wish Foundation

Education:

Hampton University, Hampton, VA September 2008 –

May 2012

Major: Business Management; GPA: 3.31

Honors: Dean’s List all eight semesters, Chi Alpha Sigma athletic honor society, Varsity Softball full scholarship

and team captain, KPMG Case Competition Winner

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