Sales Customer Service

MELINDA RACHLIN

** ******* *****, *********, *** York 11803 H: 516-***-**** *********@***.***

Summary

** ***** ** ** *********** professional, accomplished in all phases of needs

assessment, platform facilitation, curriculum design, and educational

administration in higher education, corporate and non profit settings

Experienced human resource management professional in developing and

directing HR initiatives in performance management, training and

development, employee relations, recruitment/interviewing,

strategic/succession planning, organizational restructures, and outplacement

assistance.

Seasoned management professional experienced in coordinating teams up to

150, managing revenues up to $20 million, operation management small

business development, budgeting, sales and marketing

Core Accomplishments

Decreased production turn around time and increased production rates,

•

thus lowering payroll by up to 18% by the restructuring and applying more

efficient processes and procedures

Improved morale and employee retention by designing and

implementing employee performance systems.

Developed and administrated training for over 3,000 adult learners

each year in over 70 companies annually

Creation of training curriculum and course development in both the

credit and non credit arenas

Experience

OWNER/STRATEGIC CONSULTANT Jan 2004 to Current

Training Solutions

Development of

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strategic partnerships with business owners

Cultivate and monitor

•

human resources strategies, policies and practices in the areas of

employee relations, performance management, and succession planning

Manage all phases of

•

recruitment, including defining hiring needs,

interviewing, and new hire orientation process

Implementation of

•

organizational restructures

Provide an

•

organizational needs assessment

Develop of training

•

curriculum and materials

Outplacement

•

assistance

Support organizations

•

in budgeting, customer service, sales forecasting staffing and marketing

techniques

Sales calls and

•

presentations to develop new business

BUSINESS PROFESSOR Jan 2004 to Current

State University of New York SUNY

Farmingdale State College Aug 2006 Current

College at Old Westbury Jan 2004 Aug 2011

Instruct undergraduate

•

college courses including; Management, Communications, Public

Relations, Sales and Marketing, Human resources and Organizational

Behavior

Develop curriculum

•

Counsel students on academic and career strategies

•

Use Power Point daily for classroom lectures

•

Excel used in the maintenance of all recording keeping

•

ASSISTANT DIR ECTOR Mar 1994 to Mar 2004

Nassau Community College

Corporate Trainer Special Programs for Business

Supervisor/Instructor Special Programs for Living

Coordinator Distance Learning Master of Science Program

Coordinated corporate training programs, continuing education

•

classes and credit programs for private business sector and government

agencies

Scheduled classes and instructors, developed instructor contracts and

maintained evaluations

Administration of Workforce development programs

•

Platform training

•

Managed all phases of recruitment, hiring and training of

•

consultants

GED administration and testing

•

Grant writing and administration

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Recruitment plans for student enrollment

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Maintained all telecommunication equipment for off site learning

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Developed curriculum and designed educational materials and

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brochures

Education

Master of Science, Adult Education and Human Resources

State University of New York Buffalo

GPA 3.92

B achelor of Science, Communications/Journalism and Political

Science

State University of New York at Brockport

Certified Master Trainer & Certified 360 Behavioral Training

Courses Taught

Credit Courses

Business Communications

Management Theories and Practice

Compensation Benefits

Contemporary Communications

Human Resource Management

Intro to Business

Marketing Principles

Organizational Behavior

Public Relations

Business Ethics

Strategic Planning

Training and Development

Consumer Behavior

Professional Workshops

Business Writing

Constructive Feedback and Corrective Actions

Communication Skills

Interviewing Skills

Leadership Skills

Ethics in the Workplace

Managing Meetings

Motivation /Team Building

Negotiation Skills/Conflict Resolution

Performance Evaluations

Public Speaking

Project Management

Problem Solving Skills

Resume Writing

Retail Management

Sales

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