BONNIE W. MOSS

*** ******* *****

Winston Salem NC 27104

Phone: 336-***-****

acebw0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A self motivated problem solver with excellent customer service, telemarketing and negotiation skills. I am

extremely knowledgeable in corporate travel with extensive experience capitalizing on niche market opportunities

and consumer trends. Historically looked upon to bring in additional revenue and/or develop new business,

teamwork and productivity gains. Career evolved from in house airlines reservations, corporate client management

onto major corporation travel arrangements and scheduling.

-Proficient in Microsoft Office Suite - Medical Coder Training

PROFESSIONAL EXPERIENCE

BANK OF AMERICA HOME LOANS (Adecco) – Greensboro, NC Nov 2013 to Present

Mortgage Customer Service & Sales Specialist I Provide excellent customer service, first level support, answers

common questions in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc.

Resolves routine inquiries, understands and educates customers, navigates a computerized data entry system or other

relevant applications.

AAA CAROLINA – Greensboro, NC; International & domestic vacation consultants Jan 2012 to Sept 2013

Leisure Travel Consultant Responsible for selling international and domestic vacation packages, cruises, tours,

hotel, car rental, rail and air travel. Accountable for the entire relationship with client member from beginning to end

of each travel related transaction. Initiates contact with members and past customers to prospect for new business

and encourages repeat business. Accounts under management approximately 35 representing annual business of

$1,000,000 plus.

HOGG ROBINSON GROUP – Charlotte, NC; Corporate travel consultants Apr 2008 / Jun 2011

Senior Corporate Travel Counselor April 2011 to June 2011

Manage accurate servicing of HRG Corporate Travel arrangements for Novartis Pharmaceutical Company. Provided

a high level of customer service, established and maintain a strong client rapport. We managed all reservations in

accordance with client’s needs and executive profiles. Annual business in excess of $1,000,000

Senior Corporate Travel Counselor Jun 2008 to Jul 2009

Booked international and domestic travel arrangements; airlines, hotel, car rentals, limousine service to corporate

travelers all levels. I worked closely with executive level employees and their administrators. Administer pricing and

ticketing for all airlines.

AMERICAN EXPRESS TRAVEL – High Point, NC; Global travel consultants Jan 2007 to Jul 2009

Corporate Travel Counselor Responsible for administering time sensitive and accurate travel arrangements to

assigned corporate clients. Provided available fares on air/rail transportation, hotels and auto rentals. Supplied data

entry into global distributions system coding and financial reporting. Arranged group reservations and hotel housing

bookings.

US AIRWAYS – Winston Salem, NC; Domestic Airline Carrier June May 1986 to Jul 2005

Senior Customer Service/Dividend Miles Representative Trained customer service representatives in computer

software, administrative functions and mail processing. Act as liaison between company department representatives

and customer in creatively resolving complaints in a positive manner. Use excellent judgment skill in

communicating professionally and emphatically to customer concerns. Overcome customer objections by using

good customer service and problem solving techniques. Authorize exceptions ensuring customer loyalty, if

appropriate. Contact proper in-house department representative to correct customer records.

BONNIE’S BEST CATERING – Winston Salem, NC; Residential Catering Service Jan 1999 to present

Owner / Operator Chief Chef cook, dessert specialist and party planner for a boutique catering service featuring

my personal family recipes.

EDUCATION

2000 - 2001 Medical Coding Training; Forsyth Technical Community College, Winston Salem NC

2009 – 2011 Certificates of Agent Training; Trafalgar Specialist, Insight Specialist, Tauck Specialist

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