Customer Service Manager

JEANETTE RAMOS C: 561-***-**** ***************@*****.***

BOCA RATON, FL 33433

PROPERTY MANAGER

Building high-performance teams to accomplish organizational goals within rigid deadlines.

Results-focused manager experienced in portfolio property management, customer service and support, and

subcontractor supervision. Natural leader with expert ability to develop high-quality support teams, communicate

business goals, and motivate staff to exemplary performance. Resourceful professional with strong prioritization,

delegation, and planning skills; able to execute large, complex projects that maximize revenue while delivering

exceptional customer satisfaction. Property Management Career Diploma - Ashworth College

Key competencies:

Budget Administration Contract Negotiations Efficiency Improvement

Financial Reporting Customer Relations & Satisfaction Staff Training & Development

Schedule A / B Reporting Client Needs Assessment Vendor Relations

Professional Experience

A&N Management, Inc. 11/2009 – Present

Property Manager - Condominium

• General customer service to owners/tenants

• Generate & track work service requests

• Liaison between owners, Board of Directors and manager

• Contract negotiating, vendor scheduling, budget prep

• Construction Coordinator

The Rosen Group Boca Raton, FL 10/2007-06/2009

Administrative Assistant

• Prepare and review documents of Commercial Real Estate Sales and Leasing

• Collect rents and handle legal matters

• Assist the President of the company on daily functions

• Review lease files

• Prepare lease abstracts

Banyan Lake Townhomes Boca Raton, FL 01/05-10/2007

(conversion of former property Cypress Lakes)

Property Manager/Construction Coordinator

• Managed condo conversion for 336 units

• Prepare and coordinate documents of proposals, letters of interest, and qualification packages from contractors

• Responsible for the development of project budgets and schedules, comparison of actual to estimates, and

formulation of projections

• Provide estimate, contract negotiations, schedule, permits, quality and code compliance, safe execution, profit

and loss responsibilities and positive owner relationships

• Perform project control measurement analysis on the current state and projections of construction and

maintenance operations

• Supervise 10 employees of all the major disciplines and approximately 45 subcontractors along with cost and

schedule performance control

• Develop strong employee and sub-contractor productivity and ability to identify, isolate and eliminate work

hazards

JEANETTE RAMOS ~ C: 561-***-**** Page Two

Cypress Lakes Apartments Boca Raton, FL

Assistant Property Manager – Rental

Serve as assistant to the Project Manager and Senior Administrative Support

• Responsible for establishment and operation of all office systems

• Coordinate all executive, management, and operational schedules

• Maintain all inventories; Order and track supplies, office liaison for inventory control, reporting and maintaining

log book for equipment purchases, gathering price quotes, etc.

• Set up and maintain executive files

• Assist with recruitment of new employees; Organize new hire paperwork, and interviews for prospective

candidates

• Reduce turnover by gaining trust and respect from the employees through demonstrating an optimistic

attitude, resolving problems immediately and establishing open communication

• Perform general office tasks including typing, filing and data entry/retrieval, faxing, copying and

e-mailing

• Assist with typing/transcription of important documentation like rental leases

• Inspect units upon move in/ move out and show model units to future residents

• Coordinate with fellow secretarial staff all the filing and clerical needs for the property

• Prepare and handle all outgoing correspondence, 3 day notices

• Collect and post rents

• Process evictions

• Set up and coordinate details for meetings, trainings, etc.

National Securities, Corp. Boca Raton, FL 10/01-02/02

Sales Assistant

Switchboard Operator

• Data entry and processing of all office documentation

• Perform general office tasks including typing, filing, data entry, retrieval, faxing and copying

• Money collection from brokers, new and existing accounts

• Elaborate Excel spreadsheets for Profit & Loss reports

• Involved in the communication and reporting requirements of the sales division

• Responsible for transferring all clients ACAT paperwork from old firms

• Responsible for posting brokers books

• Typing, filing, data entry, retrieval, faxing, copying and e-mailing

EDUCATION & AWARD

Kingsborough Community College Brooklyn, NY

Studied in Child Psychology

Grace Hill multifamily On-line education Certified

Gold Coast Real Estate School

Property Management Career Diploma - Ashworth College

Florida State Licensed C.A.M.

COMPUTER EXPERTISE

Microsoft Word, Excel, Works, Photo Shop, Yardi Property Management Software and Tops Condo/HOA

Management Software

Contact this candidate