Errol E. Freeman II

**** ******* ****** *** * Charleston, SC 29407 843-***-**** acebu6@r.postjobfree.com

Summary of Qualifications

Skilled and knowledgeable Desktop Technician professional looking to apply military experience, training and acquired skills in an Information Technology environment. Five years of military discipline allows me to work well with minimal supervision, or in groups, providing excellent and timely support to customers and end-users. Attention to detail helps me easily identify, research and resolve technical issues. Strong verbal and written communication skills allow me to provide excellent desk-side or remote assistance.

Technical Skills

Mainframe, LXE, VPN, Microsoft Office Suite, AS400, VMWare, Active Directory, HEAT, Multi-platform monitoring, Laptops, PCs, Mobile devices, Printer Troubleshooting, Hardware/Software installation and removal, Virus removal, Strong verbal/written communication

Professional Experience

Piggly Wiggly Carolina Co., North Charleston, SC June 2010- October 2013

Service Desk Technician/Computer Operator

Managed over 600 workstations and mobile devices for the company.

Supplied remote and desk-side support.

Communicating via email or telephone, diagnosed and fixed PC and network related failures

Assisted in coordination and installation of company wide PC and peripherals upgrade

Created and maintained PBX/Audix accounts, including mobile devices; Blackberry, Apple, Android (cellphones/tablets).

Assisted in the monitoring and verifying that all data center environmental systems and system applications are functioning correctly

Assisted in the processing of the daily schedule while monitoring and analyzing the ongoing operations to ensure that problems can be identified and resolved

Performed system, database and server shutdowns and assist in disaster recovery tests and battery load testing.

Worked closely with System Admins on multiple upgrading and migration projects.

United States Air Force, Charleston AFB, SC February 2003- January 2008

Fuels Distribution Operator/Fuels Journeyman E-4

Fully qualified on operating mobile refueling assets R11, R12, C300, Cryogenics and Type III Hydrant Systems.

Personally issued over 4M gallons of JP-8 to 387 aircraft, without incident.

Performed inspections on $1.8M vehicle fleet and $68M JP-8 dispensing facility to ensure 7M gallon monthly fuel movement.

Complies with local, state and federal environmental guidelines during all operations; raised safety/local awareness at job site with 60 daily safety briefings for 43 Airmen.

Trained 15 newly assigned personnel, educating and qualifying them in local procedures, Air Force standards and Technical Orders.

Rew’s Run-In/BP Service Station, Mount Pleasant, SC September 1998- February 2003

Customer Service Lead

Qualified for all operations within the company; Piccadilly pizza, Blimpies and TCBY.

Ensured successful operations of evening tasks with an average crew of 5 personnel.

Travelled between sites to fill in positions upon request.

Assisted management with weekly time sheet calculations, to ensure successful payment of over 20 employees.

Education & Training

ECPI College of Technology, North Charleston, SC Graduated: July 2010 A.A.S., Computer Electronics Engineering Technology Dean’s List; GPA: 3.7/4.0

Secret Security Clearance

10 pt. Veterans Preference