Medical Office Receptionist/Assistant
Resume:
Molly Hatcher
Ludowici, GA *****
OBJECTIVE:
Office Receptionist with over 8 years of customer service experience looking for full time
employment within the Ft. Stewart/Savannah area.
WORK EXPERIENCE
Insurance Verification Specialist/Receptionist
June 2012-April 2014 30-40 hours per week Southern Georgia Oral Surgery Hinesville, GA
Southern Georgia Oral Surgery-Hinesville, GA
Privately owned Oral Surgery office with locations in Hinesville and Statesboro both locations
offer a wide variety of oral surgery services for adults and children.
Appointment Setting/Surgery Appointment Setting
Answering Multi Line Telephone
Appointment Reminder Calls
Accounts Receivable/Accounts Payable
Pre/Post Op Care
Customer Assistance/Service
Filing
Creating New Client Administrative Records
Entering New Client information into database
Insurance Verification with all Dental Insurances/some Medical Insurances
Verfication of Medicaid,Wellcare and Amerigroup Insurances and Pre Auths
Data Entry of Doctors narratives for Pre Auths and files
Accurately tracking medical records
Setting up of treatment plans for services rendered
Assisting the office manager with claims/EOB’s
Collections
Billing
Veterinarian Assistant and Receptionist
October 2003 – December 2011 30-40 hours per week All God’s Creatures Veterinary Clinic
Clarksville, TN
I've been working in the Veterinary field since 2000. I have gained invaluable experience not
only working with others but training new comers to the veterinary field.
All God's Creatures Veterinary Clinic- Clarksville, TN
Privately owned veterinary clinic catering to the small pet owner. All God's Creatures is a well
known and well respected
veterinary clinic in the Clarksville/Ft.Campbell area.
Appointment Setting/Surgery Appointment Setting
Answering Multi Line Telephone
Appointment Reminder Calls
Accounts Receivable/Accounts Payable
Customer Assistance
Rescue Organization billing
Sales
Filing
Creating New Client Administrative Records
Entering New Client information into database
Inventory control
Banking
End of day/ month reporting
Assists Veterinarian in animal care
Assists in pre and post-operation care as well as assisted with operation procedures
Prepare and diagnose fecal floats and smears
Dispense medications and fill prescriptions
Animal restraint
Prepare rooms for exams (temp, weight, routine questions)
Performed venipuncture for disease testing
Administer vaccinations under supervision
Enemas/I.V. Flushes
Daily Cleaning of the entire clinic (runs/kennels/cages/reception area)
Call Center Manager& Administrative Assistant March 2006 – Sept. 2006 40 hrs. per week.
One Way of Michigan Garden City, MI
One Way of Michigan – Garden City, MI
Carpet Restoration Company catering to over 300 clients with shops in Michigan, Indiana and
Virginia. One Way has developed from a small, part time company in Michigan to dominating
their field in Detroit and surrounding areas, Indianapolis and Virginia Beach. All clerical and call
center aspects of the company are managed locally.
Accurately managed all aspects of call center scheduling
Ability to deal efficiently and patiently with customers
Clear and pleasant telephone voice
Ability to work quickly and under pressure
Work well alone as well as part of a team
Assisted Office Manager
Filing
Accounts receivable reconciliation
Insurance certificate requests
Receptionist and Veterinary Assistant February 2000 - April 2002 40 hours per week
Northwest Animal Hospital Detroit, MI
Northwest Animal Hospital-Detroit, MI
Veterinary clinic catering to the small pet owner. Northwest, 5 Mile, and Kelly Veterinary Clinics
were all owned and operated by one Staff.
Receptionist and Veterinarian Assistant, 2000 – 2002
Assisted Veterinarian in Animal Care
Prepared fecal floats and smears
Animal restraint
Filled prescriptions
Kennel care
Walking/exercising dogs
Receptionist
Appointment setting
Customer assistance
Inventory control and ordering
End of month reporting
EDUCATION
Associates Degree Medical Business/Billing Administration
May 1998 - December 2001 Davenport University Dearborn, MI
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