Customer Service Manager

Fel Rodriguez

***** ******* **** *** ** Brownstown, Mi 48183 313-***-**** *********@*****.***

“Aspiring health professional with six years experience in a health setting”

Objective

To obtain a challenging position as a Health Administration or Human Resource professional in a retail,

hospital, or private healthcare setting that will utilize my acquired talents and commitment to excellence.

Profile

Flexible and versatile. Poised and competent with demonstrated ability to easily transcend cultural differences.

Able to thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

1. 5. 9.

Insurance Billing Customer Service Ambitious

2. 6. 10.

General Office Skills Reliable Hard-working

3. 7. 11.

Marketing & Sales Aspiring Training

4. 8. 12.

Scheduling Detail oriented Microsoft and computer

savvy

Professional Experience

Certified Pharmacy Technician

February 2013-Current Karmanos Cancer Center, Detroit, Mi

Timely and accurate filling of prescriptions, including Chemotherapy and Intravenous

(IV) medications

Was selected, on merit, to serve as a liaison between pharmacists and doctors to

resolve / clarify issues

Routinely completed medical billing with great accuracy

Mentored in-coming technicians, nurses, and pharmacists on various systems and

procedures

Receiving and filing orders as they come in on a daily basis

Possess a strong knowledge of Windows, Word and Excel based operating systems,

software applications

Mastered aseptic technique to ensure sterility and precision of medications

Cerner computer trained

Certified Pharmacy Technician

June 2012-April 2013 Wal-Mart Pharmacy, Southgate, MI

Provided superior customer care by competently receiving and dispersing prescriptions

Proficiently resolved insurance and third party billing issues

Was responsible for ordering and receiving medications from warehouse and other

vendors biweekly

Documented prior authorization process and follow-up

Fel Rodriguez

Senior Certified Pharmacy Technician

January 2008-June 2012 Walgreen‘s, Brownstown, MI

Employee Scheduling

Taking in prescriptions from patients, doctors, and hospitals

Ordering and forecasting which medications and supplies are needed from the

company warehouse and independent drug companies.

Running a cash register

Guiding patients to the best over the counter products to help in their recovery

Calling and running through patient insurances to insure proper coverage and

eligibility

Being available whenever business and patients dictate

Employee conflict resolution

Strong knowledge of Windows, Word and Excel based operating systems, software

applications.

Great physical ability and stamina (to lift and carry up to 80 pounds and to remain

standing or walking for prolonged periods of time) to perform the essential functions of the

position.

Head Photo Specialist

April 2007-January 2008 Walgreen‘s, Taylor, MI

Operating a one hour photo machine

Helping customer use and understand their digital camera’s

Ordering and maintaining in stock conditions on all photo supplies

Performing resets from Plano grams sent down by corporate

Customer service and support

Baker College of Allen Park

September 2011-June 2014

Obtaining BS in Health Administration with a minor in Human Resources

References

Wendy Hall Store Manager Walgreen’s 734-***-****

Ryan Scott Executive Manager Wal-Mart 734-***-****

Pam Rutkowski Pharmacist Wal-Mart 734-***-****

12931Edison Southgate, Mi 48195 313-***-**** *********@*****.***

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