Worked in SAP labs for 2.2 years with SAP basis certified

Resume

Swaroop Vasudevan

Mobile: 948******* E-mail: *********@*****.***

Professional Summary:

• Over 2.10 years of experience in the System monitoring on SAP PI and on Java based consumer application.

• Having 8 months of experience in Technical support for all Apple products

• Experience working in Windows environment

• Have knowledge on Microsoft outlook and Microsoft excel

• Worked on Satellive tool based on EDI (Electronic Data Interchange)

• Worked on Service now tools to create tickets and assign to 2nd level

• Communicating to the customer whenever there is an Alert or issue

• Monitored the Process Integration Netweaver 7.2 tools (PI)

• Provided support for 2nd level of operations team

• Flexible and versatile to adapt to any new environment and work under pressure

Professional Experience:

• Working as Associate consultant at Bristlecone, Bangalore since December 2013 till date.

• Worked in the client place SAP Labs, Bangalore through Acropetal technologies as a Support consultant from December 2011 till February 2014

• Worked in Aditya Birla Minacs, as a Technical advisor from October 2010 to June 2011

Education Qualification:

Bachelor of Engineering in Information Science from Visvesvaraya Technological University (VTU), Bangalore in 2010 with 65.5%

Technical Skills:

• Knowledge in MS word, Outlook, Excel and Power point.

• Knowledge in Windows 98/2000/2003/NT/XP/Windows 7

• Undergone certified training as SAP Basis Consultant in Oohant Software Solution- Bangalore

User Administration

Client Administration

Configuration of R/3 system landscape ECC 6.0

Creating roles and profiles for users

Transport Management system (TMS)

Support Pack and kernel Upgrade

Installation of R/3 systems and post installation of R/3 system

BRTools

SHORT COURSE:

Java/J2EE in CegonSoft, Bangalore

Project Profile:

Project 1:

Project Name : Crossgate

Client : SAP Labs Bangalore

Technologies : Electronic Data Interchange (EDI)

Tools : SAP PI (Netweaver 7.2), Satellive tool and Service now tool

Designation : Support consultant

Description:

Crossgate AG was a multinational company Acquired by SAP, September 20, 2011 which had developed a unique network approach to B2B transactions allowing for data to be transferred regardless of EDI system. Which will instantly connect SAP customers and their Business Partners for Networking at Enterprise Level. Also it lowers costs and enables further partner participation in B2B initiatives. Additionally, Crossgate's e-invoicing services offer an innovative and secure solution covering the entire process of inbound and outbound invoices, including signatures, compliance monitoring, integrated with customers' backend systems and finance processes.

Role & Responsibilities:

• Handling a Team size of 15 people

• Trade electronically, through the cloud, with any trading partner in the world – regardless of data standard.

• Coordinating with the team as a Team Lead, and assisting them in their work.

• Connect and onboard your partners quickly and easily.

• Preparing the daily and weekly status reports.

• Providing 24/7 support for the customers.

• Communicating to the customer whenever there is an Alert or issue.

• Provided support for 2nd level of operations team of Crossgate.

• Used various standard B2B communication channels and protocols: VPN, HTTP(S), SFTP, X.400 and AS2

Achievements:

Well appreciated by the client for a good support and commitment towards work and interaction with 2nd level support without any delays.

Additional Responsibilities:

• Responsible for mentoring the new joiners of team

• Coordinating the team as a Team lead for our project.

• Responsible of shift plan for the colleagues.

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