Management Software

Deidra Brown

*** ****** ******, ***** ****, TX **104

***********@*****.***

Cell: 214-***-****

OBJECTIVE:

Secure a long term position that challenges and enhances a professional desire to evaluate, develop and implement organizational

solutions.

SKILLS:

Clear Case, Remedy, Excel, Access, Publisher, Microsoft Word, Power Point

PROFESSIONAL TRAINING:

IT Technical Learning Center PC Specialist Washington, DC

Inst. Of Configuration Management Configuration Management II Phoenix, AZ

PROFESSIONAL EXPERIENCE:

Brighter Tomorrow’s: Irving, Texas

Shelter Coordinator – March 2014 to Present

Provide for the immediate safety and physical needs of safe shelter residents and ensure compliance with cooperative living agreements.

Prepare, implement, and review goals, action plans, and objectives for the Domestic Violence Shelter Program. Hiring, supervise, train

and monitor performance of team members. Maintain confidentiality of co workers and residents. Participate in resident orientation and

identification of potential changes or concerns within the care plan of each resident.

Pat’s Place HCS: Lake Dallas, Texas

Residential Area Manager- June 2011 to March 2014

Supervise staff of 5 Trainers at Group Home and 1 Trainer at Day Habilitation Center. Oversee daily operations of Day Habilitation Center

and Group Home. Ensure staff training on consumer’s objectives and special needs. Consult with nurses and care coordinators about

consumers. Represent the Company on behalf of family members and guardians. Position and create Trainer schedules. Monitor safety

and cleanliness of day habilitation and group home. Monitor direct care of Consumers for quality services. Monitor Department of Aging

and Disability Services required documentation: residential notes, program plans, behavior plans. Handle all employee related issues.

Pat’s Place HCS: Lake Dallas, Texas

Care Coordinator - June 2010 to June 2011

Responsible for contacting, monitoring and managing a caseload of 32 HCS consumers.Implementing HCS functions according to

established policies and procedures.Conducts reviews for Person Directed Plans, Individual Plan of Care, MRRC Assessments, ICAP

Assessments. Meet with MRA and Foster Care Provider/Residential Managers to review service plan based on changes in needs and

desire. Monitors services in the plan to make sure it is working to achieve the desired outcomes. Keep thorough records of each client on

caseload, including every call; home visit, medical appointment and referral. Coordinate transportation services for clients as needed.

Coordinate with nurse to meet medical needs of consumers. Oversee Consumer home book; including formal training logs, informal

checklists, M.A.R.S. documentation, and ensures timely submission of all paperwork.

American Veteran Technologies: Columbia, Maryland

CM Specialist Mid-Level – June 2009 to September 2009

Contractor for Lockheed Martin, supporting the NISC II Program (National Airspace System Implementation Contract) for Federal Aviation

Administration:

Provide technical support briefings for Configuration Change Board (CCB) functions, including coordination of change proposal

development. Audit regional sites and provide detailed reporting on the findings and identifying action items. Evaluate change packages

and database of drawings and CM oriented materials. Maintain and update key Baseline facilities . Use WebCM tool to review and prepare

change proposals for Infrastructure Change Control Board. Updates excel spreadsheet on the status of hardware products. Support the

Software Quality Assurance process audits.

Harris Technical Services: Falls Church, Virginia

Configuration Management Administrator – October 2004 to March 2008

National Configuration Management (CM) Administrator for the Department of Interior

Lead the Configuration Management Team for an interagency site program. Develop CM Plans, manage National Configuration

Advisory Board and National Test Lab activities to ensure all open items are implemented, tracked and resolved. Coordinate with

teammates and subcontractors to ensure CM assets are inventoried and tracked and requirements met. Implement solutions to

problems that arise from review of documentation and testing. Create and simplify user documentation. Update CM policies and

procedures. Develop configuration item documents. Develop software documentation (User Manuals, Software Release Notices,

Installation Guides,) based on standards published by the Department of Interior. Document security scans performed on various

software tests. Manage the BLM baselines for national level applications, software and hardware assets. Set priorities and time tables

for national applications and commercial off the shelf (COTS) products through the National Configuration Test Environment (NCTE).

Prepare briefings to educating senior level management and staff on CM policy, procedure and processes. Perform AICR’s

(Alternative Internal Control Reviews) for various CM sites.

ACCOMPLISHMENTS:

Designed and conducted the Bureau of Land Management National CM II Awareness Annual Training.

Develop and maintain an on line National Configuration Management Training Curriculum for the Bureau’s Configuration

Management Point of Contacts.

Create Standard Operating Procedures for intricate processes related to CM policies.

Redesigned the National Configuration Management webpage.

Established the National CM Repository containing the BLM National software and documentation,

Implemented a document control process to improve the status of National CM activities for IT community.

Create testing requirements for the National Test Lab.

Simplified the Test Lab process by introducing and implementing the following forms:

Risk Assessment Value, Implementation Plan, and Security Checklist for the Technical Community

Partnered with IT Security, Systems Administrations, System Engineers, and System Tester Communities on the daily user

usage of CM.

Established National CM Charter Teams.

Implemented a new automated software distribution process, Redefined the vision, goals and objectives of the National CM

program.

Realigned the National Configuration Management Business processes.

Configuration Management Analyst I – February 2003 to October 2004

National Configuration Management (CM) Specialist for the Department of Interior

Reviewed and approved all documents submitted to the National Configuration Manager for testing, scheduling and validating asset prior

to release to the National Configuration baseline. Managed content of the National Configuration Website, assuring that the bureau IT

assets fit into the bureaus’ enterprise architecture and are tested, documented, monitored and tracked throughout their life cycle. Provided

configuration item identification, version control and status accounting of all delivered software. Maintained inventories and track all

records for the current national configuration management process. Updated the NCM records pertaining to Requirements Change

Proposals (RCP), Versions Description Documents (VDD), Engineering Release Report (ERR) software, COTS software and related

documentation placed under NCM control. Prepared and route administrative support documents; including meeting agendas, minutes for

posting to the IRM home page. Communicated changes and roll out status to upper management.

ACCOMPLISHMENTS:

Created IT software library to contain all released and approved software.

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