Customer Service Registered Nurse

**** ******** **** 864-***-****

Anderson SC ***** *********@****.***

Laura Fields

Experience

Jan. 2013 – Present Chili’s Anderson, SC

Server/QA/To-go

Take calls from customers calling restaurant

Take food and beverage orders from customer in restaurant

Process cash and credit card payments

Ensure food is accurate before going out to table

Train new employees

Mentor new employees

Apr. 2013 – Jan. 2014 Concentrix Greenville, SC

Customer Service Associate

Take calls from vehicle owners who need directions

Take calls from vehicle owners who want billing information

Handle irate vehicle owners

Connect calls between departments

Assist Spanish speaking vehicle owners

Mentor new associates

Assist with the training of new associates

Oct. 2012 – Jun. 2013 Walgreens Anderson, SC

Cashier/Customer Service

Handle cash and credit card sales

Assist customers with locating items they need or want

Suggestive sell items

Answer phone calls

Stock items when truck deliveries arrive

Maintain a clean work area

Closing duties

Aug. 2010 – Apr. 2013 Cross Country Home Services

Anderson, SC

Customer Service Associate

Take calls from homeowners who need to place claims

Take calls from homeowners calling to follow up on claims

Handle irate homeowners

Connect calls between departments

Assist in finalizing claims

Assist Spanish speaking homeowners with claim needs

Mentor new associates

Assist with the training of new associates

Languages Fluent in Spanish & English

Jan. 2010-May 2010 Tri-County Technical College Pendleton, SC

Education Took courses for Registered Nurse degree

2004-2007 Tri-County Technical College Pendleton, SC

Associate Degree in Criminal Justice

2000-2004 T.L. Hanna High School Anderson, SC

High School Diploma

Cassie Phillips, Anderson, SC, 864-***-****

References

Co-worker at Fatz Café and long time friend

Known for 6 years

Cassandra Campbell, Anderson, SC, 864-***-****

Supervisor at Cross Country Home Services

Known for 2 years

Yanely Mesa, Anderson, SC, 305-***-****

Co-worker at Cross Country Home Services

Known for 2 years

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