Customer Service Sales
Resume:
Alma C. Moreno
**** *** ****** ****** **, Apt ***
san jose, CA 95117
Phone: 408-***-****
************@*****.***
SUMMARY OF QUALIFICATIONS
Seeking to become part of a progressive organization where I can add value to a team/department while extending
customer service, human resource, project coordination and team leadership.
EXPERIENCE
September 2013 Spectra Laboratories
to Milpitas, CA
May 2014 Customer Service Rep
Accountable for outstanding customer service to all external and internal customers.
Contacts clients of abnormal test results, problems with specimens and requisitions, verify
information.
Assists clients with questions regarding status of tests, test requirements, specimen
handling, etc.
Assists clients with requests for changes to their requisitions, critical values, patient
information.
Documents all calls into ServiceNow and logs appropriate data into the computer system.
Generates reports and sends (or arranges for sending) to clients.
Instructs (assists) clients with test ordering, specimen preparation, packaging, and shipping
specimens.
Takes supply orders, sets up standing orders and arranges for the appropriate delivery time.
Participates in problem solving activities to improve quality of service.
April 2013 Rafter
to San Mateo, CA
September 2013 Customer Service Representative
Answered an average of 100 calls per day by addressing customer inquiries, solving
problems and providing new product information through phone, email and chat.
Described product to customers and accurately explained details and care of merchandise.
Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner.
Directed calls to appropriate individuals and departments.
Weekly projects assigned included quality assurance call monitoring, heavy use of excel to
provide a bi-weekly report of all calls monitored.
December 2011 Lavante Inc
to San Jose, CA
November 2012 Audit Specialist
Made an average of 150 outbound calls to vendors to obtain aging reports.
Analyzed Accounts Receivable statements & aging reports daily
Answered and returned voice mails from our vendors clients
Trained & developed newly hired repersentatives.
Directed calls to appropriate individuals and departments.
Helped drive sales goals and achieve monthy quotas.
April 2011 On-Site.Com
to Mountain View, CA
October 2011 Customer Service Rep
Interact with customers using both the telephone and an on-line chat/screen sharing tool
Answer questions about tenant screening reports processed through our website
Verify applicant employment and rental status
Spanish translator for Spanish speaking customers and non Spanish speaking customer
service representatives.
Train new customers on how to manage the website.
Answered an average of 150 calls per day.
June 2010 Francescas Collections
to San Jose, CA
April 2011 Assistant Boutique Manager
Assisted in providing excellent customer service.
In charge of store visuals including windows, tables, mannequins, etc.
Payroll/Scheduling
Directed activities required to achieve all store goals, including sales objectives.
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on
customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Provided ongoing guest service, including giving fashion advice.
Built long-term customer relationships and advised customers on purchases and
promotions.
September 2004 Express
to Palo Alto, CA
April 2009 Co-Manager
Managed a sales team of 15 associates
Payroll/ Schedules
Recruited and trained new associates.
Mantained store visuals and standards
Coached and developed associates.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing
environment.
Routinely answered customer questions regarding merchandise and pricing.
Designed displays to make the store experience interactive, engaging and reassuring.
Participated in physical inventory counts every time period.
EDUCATION
2002 W.C Overflet
San Jose, CA
High School Diploma
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