Customer Service Management

Aaron E. Henry

Mobile: 415-***-**** Email: *********@*******.***

"I am looking for a permanent administrative support position that I

can utilize my past experience and continue to grow within an

organization."

QUALIFICATION HIGHLIGHTS

. 10 years experience providing progressive, thorough, and discreet

administrative and analyst support to

department's senior executives, management team, and staff.

. Advanced in Word, PowerPoint, Excel, Access, Outlook, Publisher, Lotus

Notes, Visio, Acrobat, Quick Books FileMaker Pro, software and

Internet.

. Exceptional time management, organization and multiple tasking skills.

. Skilled in writing and interpersonal communications.

. Ability to handle routine and impromptu assignments with minimal

supervision.

PROFESSIONAL EXPERIENCE

2012 - Present Receptionist / Facilities Assistant

UBM LLC, San Francisco, CA.

. Prepares correspondence, reports, spreadsheets and presentations.

. Analyzes data for program requirements and summarizes information.

. Maintains office systems, files, records and logs.

. Processes incoming and outgoing mail and orders office supplies.

2003 - 2012 Database Coordinator

Unicorn Printing Specialist, San Rafel, CA.

. File conversions, data manipulation, client contact and scheduling.

. Organized and directed all aspects of data management and processing for

over two hundred of our clients.

. Composed subscriber correspondence, prepared presentations and created

and maintained system files.

. Analyzed weekly performance reports and summarized and reported

metrics to management.

. Submitted check requests for vendor payments and expense reports to

accounting.

. Responded to and/or directed issues, inquiries, emails and faxes from

internal departments, subscribers and producers.

. Backed-up customer service desk.

. Distributed office mail and ordered department supplies.

2000 - 2002 Admissions Representative

Computer Learing Center, Los Angeles, CA.

. Inventoried and ordered office supplies and arranged maintenance of

office equipment.

. Explored and evaluated student's abilities, interest, work history,

training, and skills to help make career decisions.

. Informed prospective students on programs offered, admission

requirements, entrance exams, and financial aid.

1988 - 1999 Recruiter/Avenger Section Chief

United States Army

. Responsible for contacting, interviewing, testing and obtaining qualified

recruits for enlistment; attended career expositions to meet qualified

leads and foster positive image of the National Guard in the community.

. Prepared speeches and conducted presentations on topics that ranged from

missions, programs and facts, features, benefits, and self-advancement

opportunities.

. Evaluated and led the individual/collective training, welfare and

discipline of nine soldiers.

. Supervised and maintained maintenance of three Avenger fire units and

assigned equipment.

. Monitored and encouraged improvement in the physical and military bearing

of subordinates.

EDUCATION

Empire College Santa Rosa, CA August 2002 - April 2003

Diploma: Computer Support Specialist

SPECIALIZED TRAINING

Computer Support- Santa Rosa, CA

Configure, troubleshoot, and maintenance of Hardware, Software, and

Networks.

Recruiting Course- Littlerock, AR

Effective Management, Public Speaking and Briefings.

Non-Commissioned Officers Course- El Paso, TX

Advanced Leadership, Management and Problem Solving Analysis.

Contact this candidate