Customer Service Project
Resume:
Derek DeVaughn Bizzell
Chester, VA 23831
************@***.***
OBJECTIVE:
To obtain a position with an organization that is financially solid, rewards associates based on
performance, and appreciates commitment and dedication in supporting the company’s initiatives and
goals.
SUMMARY OF ACCOMPLSIHMENTS:
• Project Coordinator of the two most successful multimillion dollar projects being manufactured in
our facility.
• Provided quality customer service by immediately contacting clients with project issues and
appropriate plans of action through ESP units. Resulting in 80% customer retention and repeat
business rate.
• Lead a team to gain self-inspection of products. Audited existing processes, identified critical
gaps, and designed new corrective procedures. Wrote work procedures, trained staff and achieved
certification for self-inspection
• Facilitated numerous root cause failure analysis investigations in regard to plant safety and
equipment failures.
• Reduced complex setups of mold machines by 40%, by consolidating all like materials to be run
at the same time.
• Demonstrated leadership capability in driving operations excellence and meeting goals and
objectives buy using Lean Practices.
• 15 years of successful management of production associates.
• Software systems used: Microsoft Word, Excel, Lotus Notes, Kronos, JDE, ADP, AS-400,
Syteline, and Red Beam
EXPERIENCE:
July 2013 – Present Enclos Corp Chester, VA
Project Coordinator/Manager
• Project coordinator of multimillion dollar projects, to include personnel, materials, and
purchasing.
• Liaison for PM’s, site managers, and production facility.
• Provide leadership for multiple projects being manufactured in our facility, from personnel to
materials, to vendors, to Project Managers, and delivery of a quality product to the site.
• Manage vendors for material needed for the project(s).
• Order all materials and supplies used by the facility to produce the project(s).
• Assist Project Managers in day to day production schedules, meetings, and client visits.
• Continuously looked for better pricing, other vendors, and better quality.
• Review with QC/Production of finished product before shipping.
• Train new recruits to become project coordinators.
• Visit Jobsite/testing facilities as needed for project quality and inspections.
• Work with outside consultants to ensure quality and training within the facility meet their
requirements.
• Implemented the design for vertical racking to save valuable floor space in the fabrication facility.
• Implemented the layout for tool crib and storage cage for tools and supplies.
July 2011 – July 2013 Hilex Poly Richmond, VA
Converting Supervisor
• Managed daily activities of 20 plus production associates.
• Responsible for the operations of all prime machines (extruders and bag machines) on respective
shift.
• Completed task efficiently and thoroughly utilizing appropriate guidelines and policies.
• Managed safety, quality, service and cost performance within assigned work area.
• Ensured finished product quality standards are understood and consistently met.
• Lead and facilitated continuous improvement activities.
May 2010 – May 2011 Value City Furniture Ruther Glen, VA
Operations Supervisor
• Managed daily functions of 30 or more production associates.
• Planned daily production activity to ensure product was shipped according to schedule to meet
customer needs.
• Ensured warehouse integrity by efficiently receiving, picking, shipping, and managing inventory
daily.
• Planned, managed, and adjusted the daily workload and staffing to minimize any unscheduled
overtime.
• Mentored and trained associate for leadership position on all aspects of DC Operations.
• Coached associates to ensure they were exceeding company established production goals.
• Exceeded production goals from the previous year by 20%.
November 2008 – May 2010 (plant closed) Berry Plastics Doswell, VA
Production Supervisor
• Managed daily operation to ensure production was met with no errors.
• Responsible for the operations of all prime machines (extruder and rewinders) on respective shift
and also the completion of paperwork and system transactions.
• Created daily operations schedule to meet production, product standards, and operational costs.
• Developed process to manage non-conforming products.
• Developed “Standard Operating Procedures” for the ISO 9001 team.
August 2007 – November 2008 (plant closed) Lumberg Automation Midlothian, VA
Senior Production Supervisor
• Managed 100 plus production employees as well as three shift supervisors.
• Ensured production schedule was meeting or exceeded daily.
• Reduced past-due orders by 75%, projected to be 98% by year end.
• Reduced scrap rate by 43%.
• Increased production efficiencies by 52% by redirecting personnel to areas that suited their
strengths.
• Reduced rework rate by 78% by increasing QA checks to each line.
• Lead and facilitated continuous improvement activities.
May 2006 – August 2007 (plant closed) The Hon Company Chester, VA
Production Group Leader
• Directed and coordinated the activities of 47 employees in the performance of their daily line
tasks.
• Reduced manpower by 20% and maintained net efficiency and productivity goals.
• Delivered safety performance results that met and surpassed company goals, objectives, and
targets. Effectively trained employees on SOP’s.
• Reduced scrap by 30% through problem solving process that emphasized Pareto analysis of root
cause, analysis, and documenting equipment downtime failures.
November 2001 - May 2006 Hill Phoenix Colonial Heights, VA
Production/Paint Line Supervisor
• Managed 30 production associates.
• Responsible for powder paint system and the painting of parts.
• Responsible for coordinating and setting up production to run on the 2nd and 3rd shifts.
• Maintained proper manpower levels by interviewing and hiring new associates.
• Reduced inventory and increased output to assembly and sub-assembly areas by 20%.
• Worked with other supervisors to coordinate operations between departments.
• Assisted with the implementation of lean manufacturing through 5s and Kaizen Events.
EDUCATION / TRAINING:
Spring Valley High School
Community College of the Air Force, Business Management Classes
Lean Training Hill Phoenix / Simpler Consultants.
Front Line Supervision Course through HNI.
Management Training Courses through Lumberg Automation and Berry Plastics.
Contact this candidate