Customer Service Manager
Resume:
Ashley Hinojosa
San Antonio, Texas 78222
***************@*****.***
Objective
Actively seeking a responsible position where I can utilize my skills, abilities, and desire to
continue to learn with a company offering advancement opportunities.
Qualifications
I have excellent customer service, and interpersonal skills. Communicate well in English,
orally and in writing. Ability to work under pressure and handle typical and crisis situations
in a timely manner, and is very well adjusted to high paced environments where multi-
tasking is needed.
Summary of skills
Excellent communication skills and telephone etiquette
Basic mathematical skills
Basic computer skills MS Windows,
Strong team orientation, willing to pitch in at any moment for any reason.
Experience working in a fast paced environment
Flexible to the needs of the business
Ability to maintain composure in high stress situations.
Highly organized with superior attention to detail
Good at building and retaining large amounts of information MS Office and other
MS programs
Highly motivated and a fast learner
Dependable
Education
Judson High School Diploma
Professional Experience
Hotel Name: Motel 6 San Antonio Tx. Job Post: A Guest Service RepresenetiveDuration
: From 2009 to 2011
Tasks performed during job are as follows :
Greeting every guest in a warm friendly manner, and ensuring the best customer service
possible.
Checkng in and out guest, making reservations in a timely and well-mannered
Createing a database our customers which include customers address, mobile number
etc.
Supervised all shifts by assigning different work hours.
Maintained the office area and desk clean and neat to facilitate the customers.
Managed the customers related tasks such as giving room, taking cash, provide
customers requirement etc.
Working all shifts assigned by different work hours, also working and performing the
night audit making sure that day's room rate and room tax to each guest folio is
accurate at the close of the day ensuring the accuracy of all financial information.
Abilities:
Able to create database by using Microsoft Access,
Capable to supervise that all duties of staff are perform as per assignment or not.
Have good experience as hotel front desk clerk.
Excellent in communication so as to manage different age customers.
Also able to do different activities such as faxing, copies document, answering phones,
mailing etc.
Computer Skills:
Excellent in database Knowledge that is MS Access.
Good in MS Excel, MS Power Point etc.
Hotel Name: Super 8 Hotel San Antonio Tx. Job Post: Front Desk ClerkDuration :
From 2006 to 2009
Tasks performed during job are as follows :
In charge of greeting incoming customers in a warm and friendly manner, and ensuring
the best customer service possible.
Also in charge of handling irate customers on a daily basis, and always demonstrating
excellent customer service while maintaining a professional demeanor at all times.
Checking in and out guest, ensure reservations are taken correctly and courteously.
making reservations in a timely and well-mannered
Createing a database our customers which include customers address, mobile number
etc.
Supervised all shifts by assigning different work hours.
Maintained the office area and desk clean and neat to facilitate the customers.
Managed the customers related tasks such as giving room, taking cash, provide
customers requirement etc.
Having a vast knowledge of various accounts, payments, and company policies. From
big companies that would come and stay at the hotel for months at a time.
Ensure compliance of safety and security standards.
Abilities:
Able to create database by using Microsoft Access,
Capable to supervise that all duties of staff are perform as per assignment or not.
Have good experience as hotel front desk clerk.
Excellent in communication so as to manage different age customers.
Also able to do different activities such as faxing, copies document, answering phones,
mailing etc.
Complete daily checklist of chores from Guest Service Manager
Post all charges to folios, responsible for front desk bank
Block sleeping rooms for all arriving guests and complete all other front desk duties
required.
Computer Skills:
Excellent in database Knowledge that is SQL, MS Access.
Good in MS Excel, MS Power Point etc.
Hotel Name: Holiday Inn Express San Antonio Tx
Job Postion: Guest Service Rep.
Duration: Jun 2010-2011
Greeting every guest in a warm friendly manner, and ensuring the best customer
service possible.
Checkng in and out guest, making reservations in a timely and well-mannered
Createing a database our customers which include customers address, mobile number
.etc
Supervised all shifts by assigning different work hours.
Maintained the office area and desk clean and neat to facilitate the customers.
Operating Opera System and Holidex
Also able to do different activities such as faxing, copies document, answering
phones, mailing etc.
Complete daily checklist of chores from Guest Service Manager
Post all charges to folios, responsible for front desk bank
Block sleeping rooms for all arriving guests and complete all other front desk duties
required.
Concord Primary Care -San Antonio (part-time)
Home Health Provider
September 2012-2014
Knowledge of principles and processes for providing customer and personal
services.
This includes customer needs assessment, meeting quality standards for services,
and
evaluation of customer satisfaction.
Prepare and maintain records of client progress and services performed, reporting
changes in client condition to manager or supervisor
Participate in case reviews, consulting with the team caring for the client, to
evaluate
the client's needs and plan for continuing services.
Contact this candidate