Customer Service High School
Resume:
TONI A SMITH
Apt ***
Brandon, FL 33510
Phone: 813-***-****
************@*****.***
***********@*****.***
Objective
I am actively looking for a position with a great company that I can share
all of knowledge with and have a chance for advancement so that I may grow
and be the best that I can be along with them.
Ability Summary
Ten years of work experience in analyzing financial information and
preparing financial reports to determine and maintain record of assets,
liabilities, profit and loss, and other financial activities within an
organization.
. Strong Customer Service skills in a large and small call center
environment
. Strong Computer skills: Microsoft, Excel, Lawson Xign, Powerpoint,
Outlook, VR Systems.
. Multi-phone etiquette
. Strong organization skills: planning, time management and scheduling
. Able to work well with and without supervision.
. Honest, dedicated, responsible and trustworthy
Employment History
Voter Services-Office Assistant III
01/2014 - Present Supervisors of Elections Office
Tampa, FL
. Assist with the election/s process.
. Have current and working knowledge of Voter Focus systems and
software.
. Process new voter & existing apps to ensure voter is able to vote on
election/s day.
. Assists with walk-in customers and phone calls.
. Have current and correct knowledge of the election/s process and
procedures.
. Process, stamp, and sort the mail when needed.
. Be able to process and assist new and existing voters in timely and
professional manner and/or be able to direct them to the correct
person and/or place for further assistance if needed.
. Adhere and review Florida state election laws.
. Open and close the Hillsborough Regional Office.
Admin Coordinator
06/2011 - 02/2013 ICS - Interactive Contact Solutions Riverview, FL
Assisted the Director of Operations by printing and updating reports requested
and updated customer accounts, processed payments and refunds.
Responsible for the D.O.'s scheduling and ALL calls that came through for him.
Recorded the Meeting Minutes and transferred all notes required to the
individuals involved in the meeting.
Reviewed candidates for potential employment prior to the D.O. completing the
interview.
Updated and tracked the D.O.'s daily expense report/s.
Tracked employee time cards and attendance issues per company policy for
employee review/s.
Resolved ALL escalated customer disputes in and professional and timely
manner.
Input training material for new trainees and updated the files with the
required prior to the training classes starting for the trainer.
Handled the paperwork required for job terminations when needed.
Major Vendor Account Reconciliation
06/2008 - 08/2009 Account Temps assigned at United Rentals Tampa, FL
Resolved accounting disputes,
And reconciled company accounts to match records on file via email, direct
contact with the company or via the telephone.
Used Excel, Lawson and spreadsheet in order to provide support showing proper
reconciliation of customer accounts.
Resolved accounting disputes in a timely and professional manner at all
times.
Office Coordinator
06/2004 - 11/2007 Stock Building Supply Plant City, FL
Provided support to the manager of the department by answering all incoming
calls and
Input all orders into the company system accurately and quickly via excel,
word, and the company system.
Processed claims and
Resolved order disputes when needed.
Assisted with inventory control, shipping and receiving.
Insurance Sales
11/1999 - 07/2001 Progressive Insurance Riverview, FL
Answered incoming calls from prospective customers wanting information on
what rate/s that Progressive could offer them concerning their vehicle/s,
home/s, RV/s and or motorcycle/s insurance.
Assisted these customers in a timely and professional manner.
Completed all requirements needed in order to complete the sale.
Followed all state and company procedures and requirements.
. Completed my 440 and 220 licensing requirements.
Shift Manager
11/1998 - 10/1999 Papa John's Pizza Seffner, FL
Processed customer orders in a timely and efficient manner.
Completed cash reconciliation for the bank deposits.
Tracked the daily and weekly inventory.
Resolved customer complaints with a professional attitude at all times.
Scheduled and routed deliveries so that customers order were delivered in the
time allotted.
Had the ability to open and close the store.
Floor Supervisor
08/1995 - 11/1998 AMC Movie Theaters Regency Brandon Brandon, FL
Assisted customer/s with their orders with a professional attitude at all
times.
Resolved customer and employee disputes.
Scheduled the 20+ employees under me.
Completed the process for customer/s to view their prospective
movie/entertainment selected.
Completed the bank deposits with the assistance of management.
Assisted management with any additional duties requested as long as they
followed company guidelines and procedures.
Education and Training
Issuing Location Qualification Course of Study
Institution
n/a FL High School Diploma General High School
Curriculum
Kaplan Tampa, 1 Year of College or a Technical Bach of Science in
FL or Vocational School Accountancy
Occupational Licenses & Certificates
Certification Issuing Completion
Title Organization Date
Additional Information
I am available to start work with a two week notice at current place
employment.
Detailed References
Anil Samlal, Account Reconciliation
Progressive Insurance
Riverview, FL
Personal Reference
Victoria Dunn, Trainer
YMCA
Plant City, FL
Personal Reference
Yvonne Black
Supervisor of Elections Office
Voter Services
Riverview, FL
Work Reference
Contact this candidate