Customer Service Office
Resume:
KATHERINE E. O'MALLEY
Arlington Heights, IL 60004
Cell: 847-***-****
Email: *****************@*****.***
JOB OBJECTIVE
To secure a challenging position where I can effectively contribute my
skills that offer professional growth
PERSONAL PROFILE
A hard working, resourceful and energetic individual who is comfortable
with taking a leadership position to ensure a smooth running office
environment by adapting effortlessly to various situations. Much experience
in providing full secretarial, administrative, and office management
support to colleagues in a busy office environment. Has a proactive and
flexible approach in multi-tasking many different priorities by being a
self-motivated learner who completes tasks quickly and efficiently, as well
as being a committed and resourceful team player.
PROFESSIONAL EXPERIENCE
DATA ENTRY SPECIALIST
American Needle
January 2014 - April 2014
* Processing Website Orders; Creating Warehouse Picks and
Collecting Payments
* Reconciling Website Credit Card Transactions
* Credit Card Authorization and Finalizations
* Order Entry
* Invoicing Website, Customer, and Factory Orders.
* Auditing Orders and Invoices
* Working Closely with Sales Representatives and Customers;
Answering Follow Up Questions, Updating Orders, Advising Stock
Availability and Estimated Arrival Dates
BOOK KEEPER
Leisure World For
Fun
August 2013 - January 2014
o Composing Daily Recaps of Financials
o Pay Bills
o Answer Telephones
o Reconciling Quickbooks
o Managing Purchase Orders and Receiving's of Products
o Closing and Reconciling Cash Register at the end of the
night
o Processing Service Call Paperwork and Fulfilling Payments
o Customer Service
TEMPORARY EMPLOYMENT - RECEPTIONIST/ACCOUNTING ASSISTANT
The Huntington Resource
May 2013-July 2013
o Point of Sale Remarketing Group
* Answering Telephones
* Greeting Clients
* Paying Bills, Invoicing
* Managing FedEx/UPS shipping costs, bills
* Reconciling and Fulfilling purchase orders
OFFICE MANAGER/OFFICE EXECUTIVE - INTERIM
Glenview Chamber of Commerce
March 2011-December 2012
o Managing over 400 Chamber memberships
o Planning events and programs: obtaining permits and
insurance, finalizing paper work, inputting participant
information into correct databases,
o Promoting Chamber members businesses
o Maintaining accounts receivable and payable, bank deposits
o Mail merges, bulk mailings, data entry
o Designing fliers, invitations, and composing newsletter
articles on a monthly basis
o Answering office Telephones and directing calls.
o Calendar management
o Took detailed notes at Board of Director's meeting,
composed minutes from notes
o Maintaining membership rolls, billing, monitoring
membership dues
o Providing marketing services
o Managed Chamber office while Chamber Board of Directors
searched for a new Executive Director. (June 2011-August 2011)
APPOINTMENT SETTER / CUSTOMER SERVICE
Hydro Pure Water Solutions
June 2009-December 2010
o Setting up appointments for company sale representatives
o Providing customer services to clients and potential
clients
o Surveying surround Chicago-land home owners on their water
quality
ADDITONAL SKILLS
. Proficient in Microsoft Office Applications
o Microsoft Word
o Excel
o Microsoft Office Publisher
. QuickBooks
. Outlook
. ACT! / ChamberMaster
. Social Media Savvy
. FishBowl
. MicroBiz
. NAV
EDUCATION
University of Phoenix, Online Campus
Bachelor of Science in Business Management - January 2016 (anticipated)
Columbia College Chicago, Chicago
Multimedia Journalism: Sports, Minor in Management (January 2007 - December
2009)
Contact this candidate