Customer Service Representative
Resume:
Simon Barragan
Austin, Texas *8744
**********@******.**.***
OBJECTIVE
Self-motivated, proactive, highly organized/energized Customer Service
Representative professional with twenty three years of combined experience
in office environments and managing multiple tasks within compressed
timelines efficiently. Background in business, data entry, customer
service, and software. Possess a positive attitude under any given
situation. Willing to do the necessary tasks, big or small, to get the job
done right. Detail oriented and focused on effective communication with co-
workers. Looking to leverage strengths in a customer service representative
role.
EDUCATION
Diploma: University of Texas El Paso, received a BBA in Marketing
SKILLS PROFILE
. Extensive Customer Service Experience
. Excel, Access, Data Junction, Word, Unix data base, Explorer,
Outlook/Windows, Mail Live, Explorer (internet), Rediscovery
Proficio, Data Entry
. Excellent People and Organizational skills
. Excellent Analytical and Implementation skills
. Excellent Team-player
. Professional, industrious, dynamic, consistent, diligent,
passionate, enthusiastic
. Possess excellent learning capabilities
. Excellent Communications skills
. Bilingual proficient
. Excellent problem solving skills
EMPLOYMENT HISTORY
Customer Service Representative II
2013 thru 2014
Texas Board of Nursing, Austin, TX
. Performed responsible/excellent customer service tasks with both
internal and external agency customers.
. Responded to a high volume of phone and written customer inquires
within parameters and time constraints.
. Calls consisted from renewals, background checks, endorsements, to
critical issues.
. Researched questions/inquiries and provided answers in a
professional and timely manner.
. Dealt with customers of all dispositions from pleasant to irate.
. Also assisted with document processing duties having moderate
latitude for decision making.
. I used BON internal data bases, excel, Nursys systems, Pearson Vue
data bases, MS word, word perfect, and MS email outlook as tools to
perform my work tasks.
. This position required excellent time management due to a very high
volume of calls, time constraint inquiries, very accurate knowledge
of rules/regulations, and a very demanding cliental.
Project Coordinator
2013 thru 2013
Texas Historical Commission, Austin, TX
. Assisted the Chief Curator with research, auditing, editing,
correcting inconsistencies/discrepancies in the THC image and
information data base.
. Used great independent thought in determining the correct solutions
to the complexities of the information and images issues in the
data base.
. Primarily used Rediscovery Proficio as a tool to convert, import,
and merge the correct image to the information data base.
. Vast amounts of data entry was involved including excel and the
internet.
Senior Data Coordinator
1995 thru 2012
Epicor Software Corporation, Austin, TX
. Internal Customer Service Experience, communicated with co-workers
on problem solving solutions, and all other work related subject
matter.
. Converted/Restructured files sent by aftermarket automobile vendors
to make them compatible to update information.
. Updated information on incoming files.
. In charge of weekly Production Report used for internal
accountability and financial purposes.
. In charge of Tape Build Sheet of all files sent to aftermarket
automobile parts warehouses for weekly inventory purposes on weekly
basis.
. Quality assured co-workers files on daily basis.
. Assisted co-workers on files with data concerns.
. Successfully completed all work by time requested and deadlines.
. Liaison between co-workers and management.
. Data Entry.
Call Center Representative
1992 thru 1995
Tammadge Market Research, Austin, TX
. Called clients and perspective participants for survey purposes.
. High volume calls.
. Surveys consisted from products, services, to political views.
. Dealt with clients and participants of all dispositions from
pleasant to irate.
. Also participated in focus groups.
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