Sales Representative Customer Service

Yang Xiaoyan (Jane)

**** *** ******* *** #*, H*X 1V9, Montreal (QC)

Telephone number: +1-514-***-****

Email: *******.****@*******.***

EDUCATION AND QUALIFICATIONS

****- ****: Online Master in Global marketing in Liverpool University

2014- Now French language study in Centre Saint-Louis

2008- 2011: Bachelor’s Degree in Business Administration in Kemi-Tornio University of Applied

Science

Customer service, financial accounting, project management, human resource

management, logistics

2010-2011: Exchange study in Business administration in Budapest Business School

Financial management, international trade (Incoterms), Business informatics applications

2006-2008: Chinese language and literature in Tianjin Normal University

WORK EXPERIENCE

Jul 2013- Nov 2013: Tarkiainen Ltd. -Helsinki

Sales representative

-Negotiating deal with clients

-Supporting marketing events and customer service

-Reporting and analyzing daily customer and sales data

-Contributing to team effort by accomplishing related sales target

May 2012- Feb 2013 Promotion Point Ltd. – Helsinki

Field sales representative

-Implementing all the strategies of the loyalty program from Finnair

-Developing the proposal to improve the quality of the marketing campgaine

-Supporting the after sales customer services

Aug – Dec 2011: Esami Ltd. - Helsinki

Marketing researcher

-Driving the research

-Conducting marketing survey

-Reporting

-Defining the new proposal of marketing strategy

Aug - Dec 2010: International Binhai Commercial Institute- Espoo, TianJin

Internship project coordinator

-Translating and Proofreading

-Defining the project marketing plan, e.g. budgeting and time management

-Assisting in account management for partnership

SKILLS

Social Skills: Professional Skills:

-Team work and independent work -Microsoft office& Project& Visio

-Autodidact -event management

-Adapt to multicultural environment -Cultural and marketing consulting

LANGUAGES

English: Fluent spoken and written Finnish: Intermediate

Chinese: Mother tongue French: Basic

SOCIAL HISTORY

2009 – 2011: Tokko (Kemi-Tornio University of Applied Science Student Union)

Member of the board

2009 – 2010: Kemi-Tornio city Chinese student union

Chairman of the board

REFERENCES

References will be available on request

Contact this candidate