Technical Writer Manager

Jennifer H. Wandersee

Phone: 612-***-****

********.***********@*****.***

Summary

Technical Writer with more than 10 years’ experience. Successfully created a wide range of materials

i n a variety of formats, including a Request for Proposal, online materials, release notes, newsletter

a rticles, pocket guides, full-length manuals and eLearning modules. Excellent research, problem-

solving, and wri t ten and interpersonal communication skills. Demonstrated ability to learn new

technical skills such as Programming in C and writ ing HTM L code. Enjoy working in a team

environment or as an individual contributor.

Extensive knowledge and experience with various writ ing, office and eLearning tools, including:

•Adobe FrameMaker • MS Excel, Visio, Word, PowerPoint and

•Stellent Content Manager O utlook

• Various graphics tools, including

•Adobe PageMaker

Photoshop, Snag-I t and Adobe I llustrator

Technical Writing Experience

Contract Technical Writer, IT Department, University of Minnesota,

M inneapolis, M N (1/2014-4/2014)

• M igrated content from existing website/content management system to new website/content

management system and knowledge base.

• Performed HTM L coding on more than 650 knowledge base articles.

• Worked with t raining staff, communications staff and subject matter experts to standardize

user-facing self-help content in support of IT services.

Contract Technical Writer, Tata Consultancy Services at Ecolab, Inc., St. Paul,

M N (8/2013-9/2013)

• Edited, formatted and uploaded to SharePoint technical documents in IT department.

Contract Technical Writer, Carlson Wagonlit Travel, Minnetonka, M N (4/2012-

6/2012)

• Created release notes and proofread other technical writer’s documentation for a t ravel

booking/expense reconciliation application on an Agile software development team.

Technical Writer and eLearning Developer, Fairview Health Services,

M inneapolis, M N (03/2001-01/2012)

• Gathered information and wrote a Request for Proposal for an organ t ransplant information

system.

• Managed the creation and publication more than 250 job aids and short interactive eLearnings

to t rain users of supply chain and accounting modules of PeopleSoft system.

• Using content management system, developed intranet web content for rollout of electronic

health record, including designing web pages; editing, reformatting and posting hundreds of

job aids.

• Wrote emergency shutdown procedures for IT operations center, including creating diagrams.

• Analyzed end user needs and wrote chapters of manuals or standalone pieces for:

o e-Time – time and attendance t racking application

o Chart Tracker – patient chart t racking system within Epic electronic health

record

o IDX – scheduling and billing system

o CA-Masterpiece – accounting application

o OnTrack – learning management system

Education

• Augsburg College, Minneapolis, Minnesota, B.A. Major: Russian Area Studies

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