Customer Service Manager
Resume:
Tammy L Butler
***** ******* ****** ** ***** Fulton Oh 44614 tamlynl101115@gmailcom
SUMMARY Leadership and management experience of 10 plus years, training of staff members, Production
manager for branch of new products and services, computer knowledge in several applications,
Consumer lending all aspects including selling, processing, and underwriting. Over 20 years’
experience in retail banking all levels. Auditing official documents and cash to include branch alarms
and safety for compliance, Bondable, Current notary for the state of Ohio.
EXPERIENCE CREDIT UNDERWRITER-RANSTAD STAFFING
CONTRACTOR FOR KEY BANK
2/2014- 4/2014
Reviewing loan documents submitted by clients for credit applications to include vehicle, RV, Boat,
credit cards, and various equity products. Ensure correctness and compliancy of format of
submitted 4506T, purchase orders, and titles. Calculate income using paystubs, w2s, tax returns to
include business returns and K-1s. Verifying by telephoning county, town, and school tax payments
and setting up escrows. Experience with ACAPS, HOGAN, EXCEL, WORD, LOTUS, and internet
informational look up.
UNDERWRITER LEVEL II CONVENTIONAL- WELLS FARGO HOME MORTGAGE
12/2012- 12/2013
Work in unison with Mortgage loan originators and processors to ensure seamless processing of
clients mortgage needs. Underwriting the loan file to assure it’s saleable and offsets of risks are
strong for client approval. Reconditioning loan applications, examining titles for integrity, insurance
proof of sufficient coverage, sound purchase agreements, and financial documents. Compliance of
regulatory laws in decision making.
SR MORTGAGE BANKER/ LOAN OFFICER- FIRST OHIO HOME FINANCE
07/2011-11/2012
Market mortgage opportunities for purchases and refinances through mailings, cold calling, and
internet generated leads. Utilizing computer applications to find the best fit for client’s needs using
sound, solid knowledge of conventional, FHA, VA, and HARP programs processing and
requirements. Managed self-production of new loan programs. Sign and preprocess loan packages.
Constant client contact to well inform and ease anticipation of process. Maintained signing goals
and have exceeded expectations in signs several months in a row.
ASSISTANT BRANCH MANAGER/ BUSINESS BANKER- CHARTER ONE BANK
08/2009-07/2011
Building and maintaining business and personal relationships to provide ultimate service and loyalty.
Meeting and exceeding baseline expectations in cross sell and service expectations. Cold calling to
set appointments in efforts to strengthen Charter Ones involvement in the community and business
venue. Coaching staff and banker for higher levels of service and cross sell. Auditing and
compliance training and coaching. Managed new products coming out of corporate to assist staff in
cross selling and presenting to clients.
ASSISTANT MANAGER / BRANCH AUDIT / SALES LEAD- FIFTH THIRD BANK
PAGE 1
01/2006-08/2009
Responsible for coaching and development of customer service representatives to achieve
exceeding sales goals. Maintaining an operationally strong branch earning over 90% on past three
audits since my appointment. Keeping the branch at a high level of compliance with regulations to
maintain integrity. Assisting financial center manager in loan generation and business development.
Held with high regards among peers and business partners. Promoting outstanding customer
experience through constant awareness of gallop scores and looking for opportunities of
improvement. Managed new product releases for the branch and assist staff in cross sell and
presentation to clients.
Member Services/ Bookkeeping/ Loan/ Supply Coordinator- CSE Federal Credit Union11/2000-
10/2005
Open member accounts and cross sell products to include savings, checking, loans, and credit
cards. Balance corporate accounts, check encoding, Chex systems reporting, and fraud
investigations. Negotiate contracts for suppliers for the credit union manage and order. Corporate
One ledger balancing and investigation.
EDUCATION JAMESTOWN COMMUNITY COLLEGE MAJORING IN BUSINESS MANAGEMENT 1984-1986
H & R tax course and season preparer
Hondo’s College Mortgage Loan Originator
COMMUNICATION Top recognition of south region for Fifth Third Bank 2007, Over 90% score on all audits in 3 years of
appointment, Top 5.3% of customer service managers in Bancorp., chosen for North Carolina bank
conversion for 5/3, Over 100% total service fee income 2007, Coaching staff for achieved over
100% baseline expectations in service and sales. Noted for underwriting excellence by the head of
mortgage sales at Wells Fargo for underwriting and satisfying conditions in less than 28 days from
submission. Past and present client satisfaction and continued support. Production manager of staff
and branch for new services and products. Notary for state of Ohio, Compliance excellence and
bondable.
LEADERSHIP Past elected Vice President of the ladies auxiliary of a total membership of 600. Past PTA and
school involvement.
REFERENCES MELISSA HERNDON, FINANCIAL CENTER MANAGER
CHARTER ONE
JAMES WATSON, UNDERWRITER
WELLS FARGO
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AARON B WILLIAMS- CANTON POLICE OFFICER
CANTON POLICE
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