Customer Service Manager

Nicole L. Marshall

*** *. ******* **., *** Canton, IL 62356

217-***-**** • *********@*****.***

OBJECTIVE

To secure a position with a well established organization with a stable environment where my organizational and

customer service skills may be utilized.

KEY QUALIFICATIONS

• Over 20 years’ experience in customer service, 5 years as an Office Manager.

• Able to create a positive impression through efficient and professional interactions.

• A self-motivated and disciplined individual with a strong work ethic.

• Dependable, personable, and dedicated to great customer engagements.

• Knowledge in Microsoft Word, Excel, Outlook, and Quickbooks.

EMPLOYMENT EXPERIENCE

OWNER June 2011-January 2014

The Cree Mee Diner, Barry IL

• As owner I was responsible for all operations of the Diner. Hiring, training, product ordering, product quality,

taxes, payroll, customer service, all paperwork involved.

TRACKER February 2011-June 2011

KCI Satellite, Pittsfield IL

• In a customer call center atmosphere some job responsibilities included the following. Updating and

scheduling customers DISH Network installation appointments. Updating customers' on their technicians’

current status. Keeping Supervisors informed with daily progress reports.

HEAD WAITRESS April 2009-February 2011

The Barry Café, Barry IL

• Serving customers’ food and drink, addressing all customer concerns, maintained a clean and pleasant

atmosphere, and supervised other waiting staff.

OFFICE MANAGER

M&H Family Trucking, Barry IL May 2008-April 2009

• Responsibilities included dispatching trucks, negotiated prices with potential customers and transportation

contracts, handled all accounts receivable and payable, new employee orientations, processed payroll, P&L

and quarterly reports, kept current with all state and federal regulations, and processed road permits. And to

comply with all state and federal laws and ordinances.

OFFICE MANAGER

Auto Wizard, Barry IL March 2005-May 2008

• Some tasks included client scheduling, parts ordering and inventor, payroll, monthly and quarterly taxes,

supervising technicians, and addressing client concerns.

EDUCATION

MEDICAL BILLING AND CODING June 2014-May

2016

Vatterott College – Online Classes

FOOD SANITATION CERTIFICATION 2002-Current

Illinois

• Last renewed in 2013

CNA CERTIFICATION 1993

JWCC

• Certification has expired.

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